Support

Leave no support question unanswered.

Improve the support team’s productivity through transparent knowledge sharing.

Supporting the innovative teams at:

Resolve tickets faster through knowledge retention

Empower the support team to find information and answers in the moment. Capture common questions and document unique cases for ongoing collaboration.

10 questions

Onboarding FAQ

Kathrin Reinhardt
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recruitment
hr
onboarding
24
votes
1
answer
Which holidays do we have off?
internal
onboarding
10
votes
2
answer
How do I get my local setup?
internal
onboarding
Questions in support chat channels have decreased by 20-30% at Intuit
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Free up high-valued support employees

Reduce distracting one-off ping or emails for the highest support employees, and enable junior employees to resolve more issues by accessing up-to-date institutional knowledge.

  • 15views
Announcement

Q4 Hotfix Release

  • 11votes
  • 39views
How-to guide

Subscription Lifecycle

Questions in this article
How long can a user stay in ‘past due’ status?
What is the Life Cycle of a user subscription?
How do I cancel a user’s subscription?

Reading material

How Stack Overflow’s product support team resolves tickets in minutes rather than weeks

Resource

How Box unblocked a knowledge sharing bottleneck

Case Study