Reduce support tickets with Stack Internal
Cut ticket volume with a knowledge repository
Stack Internal helps resolve support and IT tickets faster by converting knowledge gaps into reusable Q&A and documentation.
Stack Internal powers IT and support teams
Customers trust Stack Internal as their knowledge platform
Monthly users documenting knowledge in Stack Internal (2025)
Meaningful customer interactions in Stack Internal (2025)
Saved from deflected IT support cases by world’s largest telecom enterprise with Stack Internal
Resolve support tickets faster
with Stack Internal
Give teams the answers they need, in their workflow
Stack Internal centralizes knowledge from Confluence, PDFs, markdown files, and more, into structured, human-verified Q&As.
Trusted answers get delivered directly into chat tools like Microsoft Teams and Slack, so your teams can resolve their own questions without filing a ticket.
Ground AI support agents and copilots in verified knowledge
Stack Internal feeds AI copilots and agents confidence-scored, enterprise knowledge to provide accurate responses.
Through secure API and MCP integrations, AI agents can both read from and write back to Stack Internal for answers to complex questions and your support team can capture new context.
Build a memory layer that gets smarter
with every ticket handled
Capture & ingest existing knowledge
Give your team and AI a single, unified source of truth for every support query.
Verify & QA
With Stack Internal, your experts validate high-quality content instead of authoring from scratch.
Deflect & resolve
Verified answers surface directly when and where your team needs them, so questions are resolved without an IT ticket.
Document the gaps
Use our bi-drectional MCP server to allow AI agents and your support team to contribute new knowledge back to Stack Internal.
Optimize & repeat
New knowledge can be indexed, scored, and verified, so your knowledge base continuously grows.
Frequently Asked Questions
Asked by AI teams, answered by us.
Stack Internal uses intuitive connectors to pull in knowledge from tools like Confluence, and supports direct file uploads to quickly build your internal knowledge repository.
The MCP server connects AI assistants and coding agents like Claude and Cursor to your trusted Stack Internal knowledge, and can both read from and write back to Stack Internal without breaking focus.
Stack Internal delivers knowledge directly into tools like Microsoft Teams, Slack, GitHub, VS Code, and Microsoft 365, plus offers a robust API and MCP server for custom integrations.
Private teams mean only the right people see your info. Plus, our SCIM 2.0 integrates with your provider to manage status, roles and access. Your data is always protected, at rest and in transit, by a combination of HTTPS, SQL Transparent Data Encryption (TDE) and AES-246.
