REST API
Our robust API (built on the OpenAPI “Swagger” spec) and SDK allow you to integrate the apps you’re using. Even if they’re homegrown.
Reduce support tickets with Stack Internal
Cut ticket volume with a trusted knowledge repository
Resolve support and IT tickets faster by turning every answer into reusable organizational knowledge.
Reduce SME interruptions
Faster enablement for new employees
Improve support productivity
Stack Internal powers IT and support teams
15K+
Customers trust Stack Internal as their knowledge platform
100K+
Monthly users documenting knowledge in Stack Internal (2025)
1M+
Meaningful customer interactions in Stack Internal (2025)
$10M
Saved from deflected IT support cases by world’s largest telecom enterprise with Stack Internal
Resolve support tickets faster
with Stack Internal
Deliver trusted answers in every workflow
Stack Internal centralizes and structures knowledge from existing tools like Slack and Google Docs and evaluates it for trust.
That context gets delivered in existing workflows so your teams can resolve their own questions without filing a ticket.
Ground AI support agents and copilots in verified knowledge
Stack Internal gives AI copilots and agents confidence-scored, organizational knowledge for more reliable responses.
Secure API and MCP integrations deliver permission-aware context to AI agents, helping support teams resolve complex issues faster.
Integrations
Works everywhere your team does
Slack
Capture and store critical context from Slack
MCP Server
Ground AI assistants and coding agents in your trusted Stack Internal knowledge.
Build a memory layer that gets smarter
with every ticket handled
Capture & store existing knowledge
Give your team and AI a single, unified source of truth for every support query.
Verify & QA
With Stack Internal, your experts validate important knowledge instead of repeatedly answering the same questions.
Deflect & resolve
Deliver trusted answers where teams work, so questions are resolved without an IT ticket.
Document the gaps
Once connected, new knowledge is automatically indexed so agents and your support team always have the latest context at hand.
Optimize & repeat
Each resolved issue strengthens your enterprise memory, making trusted answers easier to reuse.
Frequently Asked Questions
Asked by support and IT teams, answered by us.
How does Stack Internal keep knowledge up-to-date?
The platform acts as a curation engine, automatically ingesting and storing knowledge with trust built in. The trust engine is constantly evaluating if that knowledge is reliable, current, authoritative, and safe to use. With automatic SME validation only when there’s critical gaps.
What is the MCP server?
The MCP server connects AI assistants and coding agents, like Claude and Cursor, to your trusted Stack Internal knowledge and can read from Stack Internal without breaking focus.
How does Stack Internal import existing knowledge?
Stack Internal brings in knowledge from wherever your team already works. We have out-of-the-box connectors for Stack Internal Community, GitHub, Google Docs, Slack and Microsoft Teams, as well as an ingestion API that can ingest critical context from any tool.
How does Stack Internal integrate with existing tools?
Stack Internal works wherever your team does. With connectors, custom integrations, and AI tool & agent support, we’ve got you covered. See Integrations for more.
How does Stack Internal identify Subject Matter Experts?
SME auto-detection stays accurate as your organization interacts with the platform over time and surfaces the right expert to the right topic. You also have the power to manually manage experts. The platform does the heavy-lifting for you, but it’s nice to have the option to adjust when you need to.
