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But if you're scratching your head because you’re not familiar with Stack Internal and are wondering how it can be a resource as you tackle your day-to-day responsibilities, there's no need to fret - we’ve got you covered with this super simple user guide.","2023-10-24T16:17:00.000Z",{"_type":27,"current":1224},"how-to-use-stack-overflow-for-teams",{"_createdAt":1199,"_id":1200,"_rev":1201,"_type":35,"_updatedAt":1202,"slug":1226,"title":1215},{"_type":27,"current":1214},"Guide: How to use Stack Internal",{"image":1229,"link":53,"preface":1232,"publishedAt":1233,"slug":1234,"subcategory":1236,"title":1238},{"_type":49,"asset":1230},{"_ref":1231,"_type":52},"image-f99d67ff371d844130c2afffe7aea86b826b6d9b-2400x1260-png","We’ve curated ten of the most frequently asked questions about Stack Overflow for Teams to save you time and get your team up and running faster.","2023-03-15T15:42:31.203Z",{"_type":27,"current":1235},"10-tips-for-using-stack-overflow-for-teams",{"_createdAt":1199,"_id":1200,"_rev":1201,"_type":35,"_updatedAt":1202,"slug":1237,"title":1215},{"_type":27,"current":1214},"10 tips for using Stack Overflow for Teams",{"image":1240,"link":53,"preface":1243,"publishedAt":1244,"slug":1245,"subcategory":1247,"title":1249},{"_type":49,"asset":1241},{"_ref":1242,"_type":52},"image-7a37a1095dfc6d87ffe23d519b32422a70b775ad-2400x1260-png","We asked Stack Overflow’s adoption community of practice to share a definitive set of tagging best practices that you can take back to your team.","2022-12-17T01:44:00.000Z",{"_type":27,"current":1246},"tagging-best-practices-applying-tags",{"_createdAt":1199,"_id":1200,"_rev":1201,"_type":35,"_updatedAt":1202,"slug":1248,"title":1215},{"_type":27,"current":1214},"Best practices for tag lifecycle management: Applying tags",{"image":1251,"link":53,"preface":1243,"publishedAt":1254,"slug":1255,"subcategory":1257,"title":1259},{"_type":49,"asset":1252},{"_ref":1253,"_type":52},"image-c69302b4223ef640b47a7034338803cfbbe7a4fc-2400x1260-png","2022-11-02T00:44:36.622Z",{"_type":27,"current":1256},"tagging-best-practices-strategy-and-maintenance",{"_createdAt":1199,"_id":1200,"_rev":1201,"_type":35,"_updatedAt":1202,"slug":1258,"title":1215},{"_type":27,"current":1214},"Best practices for tag lifecycle management: Tag strategy and maintenance",{"image":1261,"link":53,"preface":1264,"publishedAt":1265,"slug":1266,"subcategory":1268,"title":1270},{"_type":49,"asset":1262},{"_ref":1263,"_type":52},"image-51de7a98f08c9f84e95e8ac23f25ffd1b8f5ff8f-1200x630-png","We’ll explain the big problems inaccurate knowledge can cause, how to determine if your knowledge base is inaccurate, and discuss how you can solve this common challenge.","2022-03-17T22:25:33+0000",{"_type":27,"current":1267},"how-do-you-stack-up",{"_createdAt":1199,"_id":1200,"_rev":1201,"_type":35,"_updatedAt":1202,"slug":1269,"title":1215},{"_type":27,"current":1214},"Knowledge base health: how do you stack up?",{"image":1272,"link":53,"preface":1275,"publishedAt":1276,"slug":1277,"subcategory":1279,"title":1281},{"_type":49,"asset":1273},{"_ref":1274,"_type":52},"image-9449b415944187a6c31c38f5a48ee31d0eac13a3-1200x630-png","An overview of the roles that can be assigned to users within the Stack Overflow for Teams knowledge sharing and collaboration platform.","2021-12-10T11:53:30+0000",{"_type":27,"current":1278},"teams-enterprise-user-roles",{"_createdAt":1199,"_id":1200,"_rev":1201,"_type":35,"_updatedAt":1202,"slug":1280,"title":1215},{"_type":27,"current":1214},"Introduction to user roles – Enterprise plan",{"image":1283,"link":53,"preface":1286,"publishedAt":1287,"slug":1288,"subcategory":1290,"title":1292},{"_type":49,"asset":1284},{"_ref":1285,"_type":52},"image-b7a87742b6652c9814b6f547bd700d44d50ab0c8-2400x1260-png","You’ve decided to try Stack Overflow for Teams. 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","2022-03-02T21:39:13+0000",{"_type":27,"current":1487},"introduction-to-content-health",{"_createdAt":1350,"_id":1351,"_rev":1352,"_type":35,"_updatedAt":1353,"slug":1489,"title":1366},{"_type":27,"current":1365},"Introduction to Content Health and its new capabilities",{"image":1492,"link":53,"preface":1275,"publishedAt":1495,"slug":1496,"subcategory":1498,"title":1500},{"_type":49,"asset":1493},{"_ref":1494,"_type":52},"image-1e1b70788e6393935e9924c8fd5f3da6a3f64710-1200x630-png","2021-12-09T11:19:15+0000",{"_type":27,"current":1497},"teams-business-user-roles",{"_createdAt":1350,"_id":1351,"_rev":1352,"_type":35,"_updatedAt":1353,"slug":1499,"title":1366},{"_type":27,"current":1365},"Introduction to user roles – Business plan",{"image":1502,"link":53,"preface":1505,"publishedAt":1506,"slug":1507,"subcategory":1509,"title":1511},{"_type":49,"asset":1503},{"_ref":1504,"_type":52},"image-e4c6d28e234594513591152907156e83a29cdf6a-1200x628-png","A step-by-step guide for using Content Health to keep your knowledge base up-to-date and reliable","2021-11-17T17:10:01+0000",{"_type":27,"current":1508},"how-to-keep-your-knowledge-base-healthy-with-content",{"_createdAt":1350,"_id":1351,"_rev":1352,"_type":35,"_updatedAt":1353,"slug":1510,"title":1366},{"_type":27,"current":1365},"How to keep your knowledge base healthy with Content Health",{"image":1513,"link":53,"preface":1515,"publishedAt":1516,"slug":1517,"subcategory":1519,"title":1521},{"_type":49,"asset":1514},{"_ref":1220,"_type":52},"To build great products, you need great discovery. 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If you’re on our Basic, Business, or Enterprise plans, ",{"_key":1915,"_type":21,"marks":1916,"text":1918},"23fb50c980593",[1917],"e22e85d1df24","set up single sign-on",{"_key":1920,"_type":21,"marks":1921,"text":1922},"23fb50c980594",[]," to streamline and secure your team’s access even further.",[1924,1926],{"_key":1908,"_type":1672,"href":1925},"https://support.stackenterprise.co/support/solutions/articles/22000294414-get-others-to-join",{"_key":1917,"_type":1672,"href":1927},"https://support.stackenterprise.co/support/solutions/articles/22000294409-saml-single-sign-on-sso-overview",{"_key":1929,"_type":17,"children":1930,"markDefs":1935,"style":1708},"a1a764880928",[1931],{"_key":1932,"_type":21,"marks":1933,"text":1934},"a1a7648809280",[],"Integrate with your chat platform",[],{"_key":1937,"_type":17,"children":1938,"markDefs":1961,"style":25},"3ee8289f3e3d",[1939,1943,1948,1952,1957],{"_key":1940,"_type":21,"marks":1941,"text":1942},"3ee8289f3e3d0",[],"We integrated Stack Internal with ",{"_key":1944,"_type":21,"marks":1945,"text":1947},"3ee8289f3e3d1",[1946],"ed5efcfcf97a","Slack",{"_key":1949,"_type":21,"marks":1950,"text":1951},"3ee8289f3e3d2",[]," and ",{"_key":1953,"_type":21,"marks":1954,"text":1956},"3ee8289f3e3d3",[1955],"a72ee8ddc0e7","Microsoft Teams",{"_key":1958,"_type":21,"marks":1959,"text":1960},"3ee8289f3e3d4",[]," to save teams time from searching old chat threads and asking redundant questions. These integrations allow you and your team to curate, search, and interact with a scalable knowledge base from within chat, where you already spend time.",[1962,1964],{"_key":1946,"_type":1672,"href":1963},"https://support.stackenterprise.co/support/solutions/articles/22000294530-integration-for-slack",{"_key":1955,"_type":1672,"href":1965},"https://support.stackenterprise.co/support/solutions/articles/22000294522-microsoft-teams-integration",{"_key":1967,"_type":17,"children":1968,"markDefs":1973,"style":25},"85dd78497a7c",[1969],{"_key":1970,"_type":21,"marks":1971,"text":1972},"85dd78497a7c0",[],"Implementing a chat integration early on ensures that Stack Internal becomes integral to company workflows from the start. To kick off the installation, brief your chat platform administrator on the process and security with these resources:",[],{"_key":1975,"_type":17,"children":1976,"level":1724,"listItem":1725,"markDefs":1982,"style":25},"42381f8ee5dc",[1977],{"_key":1978,"_type":21,"marks":1979,"text":1981},"42381f8ee5dc0",[1980],"3a490731f333","Install the Slack Integration",[1983],{"_key":1980,"_type":1672,"href":1984},"https://support.stackenterprise.co/support/solutions/articles/22000294573-install-the-integration-for-slack",{"_key":1986,"_type":17,"children":1987,"level":1724,"listItem":1725,"markDefs":1993,"style":25},"8677834eb663",[1988],{"_key":1989,"_type":21,"marks":1990,"text":1992},"8677834eb6630",[1991],"073d75340b5c","Install the Stack Internal App for Microsoft Teams",[1994],{"_key":1991,"_type":1672,"href":1995},"https://support.stackenterprise.co/support/solutions/articles/22000294295-install-the-stack-overflow-app-for-microsoft-teams",{"_key":1997,"_type":17,"children":1998,"level":1724,"listItem":1725,"markDefs":2004,"style":25},"234f69f07554",[1999],{"_key":2000,"_type":21,"marks":2001,"text":2003},"234f69f075540",[2002],"25b5e6531f00","Security overview",[2005],{"_key":2002,"_type":1672,"href":2006},"https://support.stackenterprise.co/support/solutions/articles/22000294422-security-overview",{"_key":2008,"_type":17,"children":2009,"markDefs":2014,"style":25},"de483e89e8a7",[2010],{"_key":2011,"_type":21,"marks":2012,"text":2013},"de483e89e8a70",[],"Also, share the benefits of using Stack Internal in chat with your team so they see its value:",[],{"_key":2016,"_type":17,"children":2017,"level":1724,"listItem":1725,"markDefs":2022,"style":25},"e88ae8e217ff",[2018],{"_key":2019,"_type":21,"marks":2020,"text":2021},"e88ae8e217ff0",[],"Avoid losing important answers and knowledge in old chat threads",[],{"_key":2024,"_type":17,"children":2025,"level":1724,"listItem":1725,"markDefs":2030,"style":25},"7bf946460fae",[2026],{"_key":2027,"_type":21,"marks":2028,"text":2029},"7bf946460fae0",[],"Ask the right person the first time instead of hopping channels",[],{"_key":2032,"_type":17,"children":2033,"level":1724,"listItem":1725,"markDefs":2038,"style":25},"77b8a841764a",[2034],{"_key":2035,"_type":21,"marks":2036,"text":2037},"77b8a841764a0",[],"Build a central knowledge base without switching workstreams",[],{"_key":2040,"_type":2041,"citation":2042,"copy":2043,"markDefs":53},"Yq9EkKDi","quote","Steve H, G2.com review","“Stack Internal gives our team the ability to branch quickly from Slack into Stack Overflow to record important questions/answers so that they're properly documented, a true answer is noted, and it’s easy to search/find later.” ",{"_key":2045,"_type":17,"children":2046,"markDefs":2051,"style":1708},"f9279dfd9292",[2047],{"_key":2048,"_type":21,"marks":2049,"text":2050},"f9279dfd92920",[],"Customize your site’s appearance",[],{"_key":2053,"_type":17,"children":2054,"markDefs":2059,"style":25},"fc51bced46e3",[2055],{"_key":2056,"_type":21,"marks":2057,"text":2058},"fc51bced46e30",[],"As an administrator, you can configure your site’s Display Settings to align with your company’s brand, creating a welcoming experience for new teammates. Set separate accent colors for light and dark modes to customize backgrounds and borders, and as a final touch, add your company’s logo.",[],{"_key":2061,"_type":17,"children":2062,"markDefs":2067,"style":1699},"62147c212d25",[2063],{"_key":2064,"_type":21,"marks":2065,"text":2066},"62147c212d250",[],"This stage has been successfully completed if…",[],{"_key":2069,"_type":2070,"markDefs":53,"points":2071},"0fXUrojk","keyPoints",[2072,2073,2074,2075],"You’ve set measurable goals and KPIs","You’ve set up an authentication method","You’ve set up a chat integration","You’ve customized your site",{"_key":2077,"_type":17,"children":2078,"markDefs":2083,"style":1682},"13d9ae04e76f",[2079],{"_key":2080,"_type":21,"marks":2081,"text":2082},"13d9ae04e76f0",[],"Onboard",[],{"_key":2085,"_type":17,"children":2086,"markDefs":2091,"style":25},"5efa43e764bd",[2087],{"_key":2088,"_type":21,"marks":2089,"text":2090},"5efa43e764bd0",[],"During the onboarding phase you’ll recruit a core team, seed content, and plan communications to ensure a successful launch. Onboarding done well provides a strong introduction to Stack Internal, and creates a long-term success strategy for all stakeholders.",[],{"_key":2093,"_type":17,"children":2094,"markDefs":2099,"style":1699},"7b2f2452177c",[2095],{"_key":2096,"_type":21,"marks":2097,"text":2098},"7b2f2452177c0",[],"Onboard your core team",[],{"_key":2101,"_type":17,"children":2102,"markDefs":2107,"style":25},"b3fdaa65728c",[2103],{"_key":2104,"_type":21,"marks":2105,"text":2106},"b3fdaa65728c0",[],"Onboarding a core launch team ensures that your Stack Internal user community grows. The table below summarizes some key core team roles. If you need help identifying people to cover them, conduct a short survey announcing the project and soliciting help.",[],{"_key":2109,"_type":2110,"code":2111,"markDefs":53},"iuNHDeaQ","html","\u003Ctable class=\"w100 fs-subheading wmx9 mx-auto s-table\">\n   \u003Cthead class=\"\">\n      \u003Ctr>\n        \u003Cth width=\"25%\" class=\"ta-center ws-normal\">\n          Role\n          \u003Cspan class=\"d-block fs-caption fc-black-400 fw-normal\">\n            *One person may cover multiple roles\n          \u003C/span>\n        \u003C/th>\n        \u003Cth width=\"25%\" class=\"ta-center ws-normal\">Qualities to look for when recruiting\u003C/th>\n        \u003Cth width=\"25%\" class=\"ta-center ws-normal\">Key responsibilities\u003C/th>\n        \u003Cth width=\"25%\" class=\"ta-center ws-normal\">What’s in it for them?\u003C/th>\n      \u003C/tr>\n   \u003C/thead>\n   \u003Ctbody>\n      \u003Ctr>\n        \u003Ctd>\n          Site administrator(s)\n        \u003C/td>\n        \u003Ctd>The leader(s) of your team and community\u003C/td>\n        \u003Ctd>\n          \u003Cul class=\"ml32\">\n            \u003Cli>Manage site settings, privileges, and invoicing\u003C/li>\n            \u003Cli>Launch the platform and drive adoption\u003C/li>\n            \u003Cli>Identify common topics to inform tags\u003C/li>\n          \u003C/ul>\n        \u003C/td>\n        \u003Ctd>\n          \u003Cul class=\"ml32\">\n            \u003Cli>Leading an initiative to build a central hub for knowledge builds their credibility and visibility\u003C/li>\n            \u003Cli>Boosts team productivity and morale\u003C/li>\n          \u003C/ul>\n        \u003C/td>\n      \u003C/tr>\n      \u003Ctr>\n        \u003Ctd>\n          Subject matter experts\n          \u003Cspan class=\"d-block fs-caption fc-black-400 fw-normal\">\n            *Can be set as a Subject Matter Expert and assigned tag(s) on Business plan\n          \u003C/span>\n        \u003C/td>\n        \u003Ctd>Tech leads, product managers, systems admins, etc. at your company\u003C/td>\n        \u003Ctd>\n          \u003Cul class=\"ml32\">\n            \u003Cli>Seed site with common questions and answers\u003C/li>\n            \u003Cli>Watch relevant tags and answer questions\u003C/li>\n            \u003Cli>Create descriptions for tags\u003C/li>\n            \u003Cli>Socialize relevant tags\u003C/li>\n          \u003C/ul>\n        \u003C/td>\n        \u003Ctd>\n          \u003Cul class=\"ml32\">\n            \u003Cli>Builds their credibility and showcases expertise\u003C/li>\n            \u003Cli>Saves them time from answering repeat questions\u003C/li>\n          \u003C/ul>\n        \u003C/td>\n      \u003C/tr>\n      \u003Ctr>\n        \u003Ctd>Advocate(s)\u003C/td>\n        \u003Ctd>Someone who is familiar with Stack Overflow or likes trying new technologies\u003C/td>\n         \u003Ctd>\n          \u003Cul class=\"ml32\">\n            \u003Cli>Drive user engagement and set a positive tone\u003C/li>\n            \u003Cli>Help nudge users to ask questions in Stack Internal\u003C/li>\n          \u003C/ul>\n        \u003C/td>\n         \u003Ctd>\n          \u003Cul class=\"ml32\">\n            \u003Cli>Opportunity to participate in a new project that can help advance their career\u003C/li>\n            \u003Cli>Seen as helpful to their team and wider organization\u003C/li>\n          \u003C/ul>\n        \u003C/td>\n      \u003C/tr>\n   \u003C/tbody>\n\u003C/table>",{"_key":2113,"_type":1774,"elements":2114,"markDefs":53},"1nmdfUEI",[2115],{"_key":2116,"_type":1778,"body":2117,"headline":2137,"icon":2138},"ba08f5ac4a8f",[2118],{"_key":2119,"_type":17,"children":2120,"markDefs":2134,"style":25},"a2adef9eb802",[2121,2125,2130],{"_key":2122,"_type":21,"marks":2123,"text":2124},"e9f3bf78f649",[],"Business and Enterprise customers have access to a set of ",{"_key":2126,"_type":21,"marks":2127,"text":2129},"0574140c1bf9",[2128],"b8d17df767b3","Content Health",{"_key":2131,"_type":21,"marks":2132,"text":2133},"29b908c34dd5",[]," features that programmatically identify and surface knowledge that has potentially become out-of-date. Moderators can then verify, edit, or mark knowledge as obsolete to keep your knowledge base healthy and useful.",[2135],{"_key":2128,"_type":1672,"href":2136},"https://stackoverflow.help/en/articles/5738804-content-health","Keep your content fresh","SpotHealth",{"_key":2140,"_type":17,"children":2141,"markDefs":2146,"style":1699},"4ca2e95513da",[2142],{"_key":2143,"_type":21,"marks":2144,"text":2145},"4ca2e95513da0",[],"Implement a content strategy",[],{"_key":2148,"_type":17,"children":2149,"markDefs":2154,"style":1708},"2f207e94d73f",[2150],{"_key":2151,"_type":21,"marks":2152,"text":2153},"2f207e94d73f0",[],"Identify key content topics",[],{"_key":2156,"_type":17,"children":2157,"markDefs":2162,"style":25},"7919efccad44",[2158],{"_key":2159,"_type":21,"marks":2160,"text":2161},"7919efccad440",[],"What topics produce the most questions and answers in email, chat, meetings, and during the onboarding process? These topics have the potential to be the most referenced on Stack Internal. To discover what they are, scan chat and email, browse internal wikis, or schedule brief interviews with roles like tech leads, engineers, and product managers.",[],{"_key":2164,"_type":17,"children":2165,"markDefs":2170,"style":25},"b487e0000aef",[2166],{"_key":2167,"_type":21,"marks":2168,"text":2169},"b487e0000aef0",[],"Some examples of topics:",[],{"_key":2172,"_type":17,"children":2173,"level":1724,"listItem":1725,"markDefs":2178,"style":25},"cf8b0e327e93",[2174],{"_key":2175,"_type":21,"marks":2176,"text":2177},"cf8b0e327e930",[],"A key project or initiative",[],{"_key":2180,"_type":17,"children":2181,"level":1724,"listItem":1725,"markDefs":2186,"style":25},"b5552d182840",[2182],{"_key":2183,"_type":21,"marks":2184,"text":2185},"b5552d1828400",[],"A company product or API",[],{"_key":2188,"_type":17,"children":2189,"level":1724,"listItem":1725,"markDefs":2194,"style":25},"a82243fc2fbf",[2190],{"_key":2191,"_type":21,"marks":2192,"text":2193},"a82243fc2fbf0",[],"A language or domain",[],{"_key":2196,"_type":17,"children":2197,"level":1724,"listItem":1725,"markDefs":2202,"style":25},"68ce2fe3f15b",[2198],{"_key":2199,"_type":21,"marks":2200,"text":2201},"68ce2fe3f15b0",[],"A department or team",[],{"_key":2204,"_type":17,"children":2205,"level":1724,"listItem":1725,"markDefs":2210,"style":25},"422bf384d816",[2206],{"_key":2207,"_type":21,"marks":2208,"text":2209},"422bf384d8160",[],"Common new hire questions",[],{"_key":2212,"_type":17,"children":2213,"markDefs":2227,"style":25},"e88af6a94b94",[2214,2218,2223],{"_key":2215,"_type":21,"marks":2216,"text":2217},"e88af6a94b940",[],"The topics you determine will inform your site’s ",{"_key":2219,"_type":21,"marks":2220,"text":2222},"e88af6a94b941",[2221],"3c67c340c317","tags",{"_key":2224,"_type":21,"marks":2225,"text":2226},"e88af6a94b942",[],", which categorize questions and answers so they can be found faster. Your entire team can then “watch” or “ignore” certain tags to get notified of relevant updates.",[2228],{"_key":2221,"_type":1672,"href":2229},"https://support.stackenterprise.co/support/solutions/articles/22000294431-content-tags",{"_key":2231,"_type":1774,"elements":2232,"markDefs":53},"BbomuNSL",[2233],{"_key":2234,"_type":1778,"body":2235,"headline":2244,"icon":2245},"b40988445685",[2236],{"_key":2237,"_type":17,"children":2238,"markDefs":2243,"style":25},"44cfd004ca3f",[2239],{"_key":2240,"_type":21,"marks":2241,"text":2242},"5d9c95a8ee28",[],"With our Business and Enterprise plans, administrators can individually add new tags, upload them in bulk via a CSV file, and assign Subject Matter Experts to them. They can also create custom reports on tag usage.",[],"Tag all the things","SpotTags",{"_key":2247,"_type":2041,"citation":2248,"copy":2249,"markDefs":53},"QFMZnSD7","IT admin, G2.com review","“The most significant upside of using Stack Internal over posting questions in other tools (like Slack) is the ability to tag them, watch those tags, and later search/filter by those tags. It makes it easy to find questions later when keywords or technical terms may not be obvious.”",{"_key":2251,"_type":17,"children":2252,"markDefs":2257,"style":1708},"3ab60a7526bf",[2253],{"_key":2254,"_type":21,"marks":2255,"text":2256},"3ab60a7526bf0",[],"Get help from subject matter experts",[],{"_key":2259,"_type":17,"children":2260,"markDefs":2265,"style":25},"fe645045bcd7",[2261],{"_key":2262,"_type":21,"marks":2263,"text":2264},"fe645045bcd70",[],"Next, invite your company’s subject matter experts so they can start seeding 3-5 questions and answers for their respective topic or topics. Subject matter experts are usually tech leads, product managers, project owners, or system administrators.",[],{"_key":2267,"_type":17,"children":2268,"markDefs":2273,"style":25},"607f62eaabdc",[2269],{"_key":2270,"_type":21,"marks":2271,"text":2272},"607f62eaabdc0",[],"Set expectations and make them feel recognized as technical experts at your company. Reiterate that Stack Internal will save them time from repeatedly answering the same questions. And if your budget allows, offer incentives or hold contests to encourage participation.",[],{"_key":2275,"_type":17,"children":2276,"markDefs":2290,"style":25},"0c2f89d5ffcd",[2277,2281,2286],{"_key":2278,"_type":21,"marks":2279,"text":2280},"0c2f89d5ffcd0",[],"If they need help getting started, ",{"_key":2282,"_type":21,"marks":2283,"text":2285},"0c2f89d5ffcd1",[2284],"e8fceaae3c9a","share best practices for answering questions",{"_key":2287,"_type":21,"marks":2288,"text":2289},"0c2f89d5ffcd2",[]," and remind them to tag by topic. They should break up this work into manageable chunks of time—we suggest picking 10-15 minutes every morning or another time that works best for them.",[2291],{"_key":2284,"_type":1672,"href":2292},"https://support.stackenterprise.co/support/solutions/articles/22000294425-answers",{"_key":2294,"_type":1774,"elements":2295,"markDefs":53},"kVfWZyhP",[2296],{"_key":2297,"_type":1778,"body":2298,"headline":2318,"icon":2319},"b31e4d406e3b",[2299],{"_key":2300,"_type":17,"children":2301,"markDefs":2315,"style":25},"801b6f3ab58c",[2302,2306,2311],{"_key":2303,"_type":21,"marks":2304,"text":2305},"6be7efab4560",[],"With the Business plan, you can designate someone as a Subject Matter Expert and assign them relevant tags. You can also create ",{"_key":2307,"_type":21,"marks":2308,"text":2310},"5c60678c3f2d",[2309],"eb0199654b34","User Groups",{"_key":2312,"_type":21,"marks":2313,"text":2314},"eaff47998043",[],".",[2316],{"_key":2309,"_type":1672,"href":2317},"https://stackoverflow.com/teams/tour#groups","Ask the expert","SpotPeople",{"_key":2321,"_type":2322,"headline":2323,"link":2324,"markDefs":53,"paragraph":2325,"product":2334,"show_in_sidebar":2418,"text":2419},"fQZWgaho","cta","Read how Skai uses Stack Internal","https://stackoverflowsolutions.com/topic/client-stories/skai-case-study",[2326],{"_key":2327,"_type":17,"children":2328,"markDefs":2333,"style":25},"870550c5f3be",[2329],{"_key":2330,"_type":21,"marks":2331,"text":2332},"870550c5f3be0",[],"At Skai, 15 subject matter experts took to Stack Internal, each with a mandate to answer the top 3-5 questions they’re most frequently asked. Within a week, Skai had more than 50 questions and answers, validated and labeled with the relevant tags.",[],{"_createdAt":2335,"_id":2336,"_rev":2337,"_system":2338,"_type":2341,"_updatedAt":2342,"abbr":2343,"addons":2344,"color":2357,"descriptionShort":2374,"features":2375,"marketo":2400,"name":2401,"nameFull":2402,"plans":2403,"slug":2416},"2022-02-25T09:59:05Z","339bc91a-69c6-4a69-8add-a12977a22ad5","orKTSb5LIQENoAxH3BtKvT",{"base":2339},{"id":2336,"rev":2340},"d1opYIms5MkNkJ1qGGJAQy","product","2026-04-29T12:21:12Z","SOI",[2345,2348,2351,2354],{"_key":2346,"_ref":2347,"_type":52},"8bdd13cb0b67","productAddon-api",{"_key":2349,"_ref":2350,"_type":52},"f580fbca3462","productAddon-mcp",{"_key":2352,"_ref":2353,"_type":52},"01cd1dddf29a","productAddon-knowledge-ingestion",{"_key":2355,"_ref":2356,"_type":52},"3debbe7afe59","productAddon-services",{"_type":2358,"alpha":1724,"hex":2359,"hsl":2360,"hsv":2365,"rgb":2369},"color","#2b2d6e",{"_type":2361,"a":1724,"h":2362,"l":2363,"s":2364},"hslaColor",238.2089552238806,0.30000000000000004,0.4379084967320261,{"_type":2366,"a":1724,"h":2362,"s":2367,"v":2368},"hsvaColor",0.6090909090909091,0.43137254901960786,{"_type":2370,"a":1724,"b":2371,"g":2372,"r":2373},"rgbaColor",110,45,43,"Where developers & technologists share private knowledge with coworkers.",[2376,2379,2382,2385,2388,2391,2394,2397],{"_key":2377,"_ref":2378,"_type":52},"120fa387c6f4","productFeatureCategory-core-features",{"_key":2380,"_ref":2381,"_type":52},"c4d6798fe9a0","productFeatureCategory-search",{"_key":2383,"_ref":2384,"_type":52},"ceba5f99fe0d","productFeatureCategory-community",{"_key":2386,"_ref":2387,"_type":52},"198ea8e841d9","productFeatureCategory-customisation",{"_key":2389,"_ref":2390,"_type":52},"d587a358a655","productFeatureCategory-admin-support",{"_key":2392,"_ref":2393,"_type":52},"75af52fe8595","productFeatureCategory-integrations",{"_key":2395,"_ref":2396,"_type":52},"3a88eafc1b08","7c088242-c7bb-4d91-93db-6f7a042b1484",{"_key":2398,"_ref":2399,"_type":52},"5edeecc1eb92","productFeatureCategory-security","Stack Internal","Internal","Stack Overflow Internal",[2404,2407,2410,2413],{"_key":2405,"_ref":2406,"_type":52},"ad71aa58305c","productPlan-free",{"_key":2408,"_ref":2409,"_type":52},"a9fec6266434","productPlan-basic",{"_key":2411,"_ref":2412,"_type":52},"17aa7628c024","productPlan-business",{"_key":2414,"_ref":2415,"_type":52},"a9c801fd0fb6","productPlan-enterprise",{"_type":27,"current":2417},"internal",false,"Read the case study",{"_key":2421,"_type":17,"children":2422,"markDefs":2427,"style":1699},"872a5b6644a7",[2423],{"_key":2424,"_type":21,"marks":2425,"text":2426},"872a5b6644a70",[],"Create a launch communication plan",[],{"_key":2429,"_type":17,"children":2430,"markDefs":2435,"style":25},"30c1d5249c45",[2431],{"_key":2432,"_type":21,"marks":2433,"text":2434},"30c1d5249c450",[],"Even before you establish a core knowledge base, you’ll want to start communicating with your team to create excitement about the platform. Below is a sample communication plan you can follow.",[],{"_key":2437,"_type":2110,"code":2438,"markDefs":53},"EfjmDMrl","\u003Ctable class=\"w100 fs-subheading wmx9 mx-auto s-table\">\n   \u003Cthead class=\"\">\n      \u003Ctr>\n        \u003Cth width=\"33%\" class=\"ta-center\">Tasks\u003C/th>\n        \u003Cth width=\"33%\" class=\"ta-center\">Timeline\u003C/th>\n        \u003Cth width=\"33%\" class=\"ta-center\">Audience\u003C/th>\n      \u003C/tr>\n   \u003C/thead>\n   \u003Ctbody>\n      \u003Ctr>\n        \u003Ctd>\u003Cul>\u003Cli>Hold a demo\u003C/li>\u003Cli>\u003Ca href=\"https://stackoverflowsolutions.com/topic/adoption-engagement/launch-communication-plan-messaging\">Send message 1\u003C/a>\u003C/li>\u003C/ul>\u003C/td>\n        \u003Ctd>2 weeks prior to launch\u003C/td>\n        \u003Ctd>Potential target users\u003C/td>\n      \u003C/tr>\n      \u003Ctr>\n        \u003Ctd>\u003Cul>\u003Cli>\u003Ca href=\"https://stackoverflowsolutions.com/topic/adoption-engagement/launch-communication-plan-messaging\">Send message 2\u003C/a>\u003C/li>\u003C/ul>\u003C/td>\n        \u003Ctd>1 week prior to launch\u003C/td>\n        \u003Ctd>Potential target users\u003C/td>\n      \u003C/tr>\n      \u003Ctr>\n        \u003Ctd>\u003Cul>\u003Cli>\u003Ca href=\"https://stackoverflowsolutions.com/topic/adoption-engagement/launch-communication-plan-messaging\">Send message 3\u003C/a>\u003C/li>\u003C/ul>\u003C/td>\n        \u003Ctd>Launch day\u003C/td>\n        \u003Ctd>Potential target users\u003C/td>\n      \u003C/tr>\n      \u003Ctr>\n        \u003Ctd>\u003Cul>\u003Cli>Hold office hours\u003C/li>\u003Cli>\u003Ca href=\"https://stackoverflowsolutions.com/topic/adoption-engagement/launch-communication-plan-messaging\">Send message 4\u003C/a>\u003C/li>\u003C/ul>\u003C/td>\n        \u003Ctd>2 days post-launch\u003C/td>\n        \u003Ctd>Potential target users\u003C/td>\n      \u003C/tr>\n   \u003C/tbody>\n\u003C/table>",{"_key":2440,"_type":17,"children":2441,"markDefs":2445,"style":1699},"0c8a8d106362",[2442],{"_key":2443,"_type":21,"marks":2444,"text":2066},"0c8a8d1063620",[],[],{"_key":2447,"_type":2070,"markDefs":53,"points":2448},"IkStv0cq",[2449,2450,2451,2452],"You’ve onboarded a core team to add knowledge and drive adoption","You’ve identified a few key topics that will inform your site’s tags","Each subject matter expert has seeded and tagged 3-5 questions","You or your marketing team have planned and executed launch communications",{"_key":2454,"_type":17,"children":2455,"markDefs":2460,"style":1682},"4585f05b43da",[2456],{"_key":2457,"_type":21,"marks":2458,"text":2459},"4585f05b43da0",[],"Adopt",[],{"_key":2462,"_type":17,"children":2463,"markDefs":2468,"style":25},"d3c18af4818c",[2464],{"_key":2465,"_type":21,"marks":2466,"text":2467},"d3c18af4818c0",[],"In the adoption phase, your entire team or organization gets in the habit of using Stack Internal. 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And it’s all downhill from there!",[],{"_key":2470,"_type":17,"children":2471,"markDefs":2476,"style":1699},"f7bd696d9b70",[2472],{"_key":2473,"_type":21,"marks":2474,"text":2475},"f7bd696d9b700",[],"Encourage team to customize settings",[],{"_key":2478,"_type":17,"children":2479,"markDefs":2484,"style":25},"833371f12203",[2480],{"_key":2481,"_type":21,"marks":2482,"text":2483},"833371f122030",[],"Your team should customize their Profile Settings when they log-in for the first time to ensure Stack Internal works best for them.",[],{"_key":2486,"_type":17,"children":2487,"markDefs":2493,"style":25},"34c1e208cd10",[2488],{"_key":2489,"_type":21,"marks":2490,"text":2492},"34c1e208cd100",[2491],"strong","Customize profile",[],{"_key":2495,"_type":17,"children":2496,"markDefs":2501,"style":25},"b3125cb18cf5",[2497],{"_key":2498,"_type":21,"marks":2499,"text":2500},"b3125cb18cf50",[],"To create a sense of community, encourage your team to add their title, projects, skills and expertise, how long they’ve been with the company, and hobbies and interests to their profiles. 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Your team can also “watch” relevant tags to get notified of updates in chat and email.",[2604],{"_key":2597,"_type":1672,"href":2229},{"_key":2606,"_type":17,"children":2607,"level":1724,"listItem":1725,"markDefs":2631,"style":25},"96e86bbb187f",[2608,2612,2616,2620,2624,2628],{"_key":2609,"_type":21,"marks":2610,"text":2611},"96e86bbb187f0",[2491],"Chat integrations",{"_key":2613,"_type":21,"marks":2614,"text":2615},"96e86bbb187f1",[]," - Ask questions, search your knowledge base, and get customized notifications all from within chat by using Stack Internal with ",{"_key":2617,"_type":21,"marks":2618,"text":1947},"96e86bbb187f2",[2619],"e3197f2e901f",{"_key":2621,"_type":21,"marks":2622,"text":2623},"96e86bbb187f3",[]," or ",{"_key":2625,"_type":21,"marks":2626,"text":1956},"96e86bbb187f4",[2627],"79f5fd8c9ba4",{"_key":2629,"_type":21,"marks":2630,"text":2314},"96e86bbb187f5",[],[2632,2633],{"_key":2619,"_type":1672,"href":1963},{"_key":2627,"_type":1672,"href":1965},{"_key":2635,"_type":17,"children":2636,"markDefs":2641,"style":25},"d9e71a717f28",[2637],{"_key":2638,"_type":21,"marks":2639,"text":2640},"d9e71a717f280",[],"We call out these features so you know to focus on them as you engage and educate your team. Your team will see value faster if they know how to use them and why.",[],{"_key":2643,"_type":1774,"elements":2644,"markDefs":53},"W4oktFOE",[2645],{"_key":2646,"_type":1778,"body":2647,"headline":2678,"icon":2679},"c7ca80462e6c",[2648],{"_key":2649,"_type":17,"children":2650,"markDefs":2673,"style":25},"6bd0d7091387",[2651,2655,2660,2664,2669],{"_key":2652,"_type":21,"marks":2653,"text":2654},"95780f1ea7ee",[],"The Business and Enterprise plans build on these core features to offer long-form knowledge with ",{"_key":2656,"_type":21,"marks":2657,"text":2659},"d8e3fb233edf",[2658],"ac36cef7dc4f","Articles",{"_key":2661,"_type":21,"marks":2662,"text":2663},"c6b36d806214",[],", additional Jira and Github integrations, Collections that group content, ",{"_key":2665,"_type":21,"marks":2666,"text":2668},"cfc7925f9b7b",[2667],"c5a17a9a3c8c","Content Health tools",{"_key":2670,"_type":21,"marks":2671,"text":2672},"f21ee6a88f4a",[],", and more.",[2674,2676],{"_key":2658,"_type":1672,"href":2675},"https://stackoverflow.com/teams/tour#articles",{"_key":2667,"_type":1672,"href":2677},"https://stackoverflow.com/teams/tour#content-health","Get more out of Stack Overflow","SpotDocumentAlt",{"_key":2681,"_type":17,"children":2682,"markDefs":2687,"style":1699},"3ae8e1962803",[2683],{"_key":2684,"_type":21,"marks":2685,"text":2686},"3ae8e19628030",[],"Drive engagement and monitor progress",[],{"_key":2689,"_type":17,"children":2690,"markDefs":2695,"style":25},"c4d20a5ee3ac",[2691],{"_key":2692,"_type":21,"marks":2693,"text":2694},"c4d20a5ee3ac0",[],"Team engagement is crucial to success. 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Here at Stack Overflow, our CEO sends out a weekly email that shows the top 10 employees with the Reputation points that week.",[2717],{"_key":2710,"_type":1672,"href":2718},"https://stackoverflow.co/internal/resources/internal-newsletters/",{"_key":2720,"_type":17,"children":2721,"markDefs":2726,"style":1708},"7ba0200754b6",[2722],{"_key":2723,"_type":21,"marks":2724,"text":2725},"7ba0200754b60",[],"Encourage core team to evangelize",[],{"_key":2728,"_type":17,"children":2729,"markDefs":2734,"style":25},"2e67469195ca",[2730],{"_key":2731,"_type":21,"marks":2732,"text":2733},"2e67469195ca0",[],"Your core team is the Stack Internal cheerleaders in your organization. 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For example, run regular question and answer challenges—take a look at the ",{"_key":2810,"_type":21,"marks":2811,"text":2813},"778c4a53ab2f1",[2812],"82f9eac8286f","Code Golf Stack Exchange site",{"_key":2815,"_type":21,"marks":2816,"text":2817},"778c4a53ab2f2",[]," for inspiration—or use it to publish sprint retrospectives. The possibilities are limitless.",[2819],{"_key":2812,"_type":1672,"href":2820},"https://codegolf.stackexchange.com/",{"_key":2822,"_type":2041,"citation":2823,"copy":2824,"markDefs":53},"HBRUkYdJ","Senior Software Engineer, G2.com review","“As a senior software engineer, I often feel stuck in the process of training and onboarding and answering the same questions over and over. 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