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But if you're scratching your head because you’re not familiar with Stack Internal and are wondering how it can be a resource as you tackle your day-to-day responsibilities, there's no need to fret - we’ve got you covered with this super simple user guide.","2023-10-24T16:17:00.000Z",{"_type":27,"current":1224},"how-to-use-stack-overflow-for-teams",{"_createdAt":1199,"_id":1200,"_rev":1201,"_type":35,"_updatedAt":1202,"slug":1226,"title":1215},{"_type":27,"current":1214},"Guide: How to use Stack Internal",{"image":1229,"link":53,"preface":1232,"publishedAt":1233,"slug":1234,"subcategory":1236,"title":1238},{"_type":49,"asset":1230},{"_ref":1231,"_type":52},"image-f99d67ff371d844130c2afffe7aea86b826b6d9b-2400x1260-png","We’ve curated ten of the most frequently asked questions about Stack Overflow for Teams to save you time and get your team up and running faster.","2023-03-15T15:42:31.203Z",{"_type":27,"current":1235},"10-tips-for-using-stack-overflow-for-teams",{"_createdAt":1199,"_id":1200,"_rev":1201,"_type":35,"_updatedAt":1202,"slug":1237,"title":1215},{"_type":27,"current":1214},"10 tips for using Stack Overflow for Teams",{"image":1240,"link":53,"preface":1243,"publishedAt":1244,"slug":1245,"subcategory":1247,"title":1249},{"_type":49,"asset":1241},{"_ref":1242,"_type":52},"image-7a37a1095dfc6d87ffe23d519b32422a70b775ad-2400x1260-png","We asked Stack Overflow’s adoption community of practice to share a definitive set of tagging best practices that you can take back to your team.","2022-12-17T01:44:00.000Z",{"_type":27,"current":1246},"tagging-best-practices-applying-tags",{"_createdAt":1199,"_id":1200,"_rev":1201,"_type":35,"_updatedAt":1202,"slug":1248,"title":1215},{"_type":27,"current":1214},"Best practices for tag lifecycle management: Applying tags",{"image":1251,"link":53,"preface":1243,"publishedAt":1254,"slug":1255,"subcategory":1257,"title":1259},{"_type":49,"asset":1252},{"_ref":1253,"_type":52},"image-c69302b4223ef640b47a7034338803cfbbe7a4fc-2400x1260-png","2022-11-02T00:44:36.622Z",{"_type":27,"current":1256},"tagging-best-practices-strategy-and-maintenance",{"_createdAt":1199,"_id":1200,"_rev":1201,"_type":35,"_updatedAt":1202,"slug":1258,"title":1215},{"_type":27,"current":1214},"Best practices for tag lifecycle management: Tag strategy and maintenance",{"image":1261,"link":53,"preface":1264,"publishedAt":1265,"slug":1266,"subcategory":1268,"title":1270},{"_type":49,"asset":1262},{"_ref":1263,"_type":52},"image-51de7a98f08c9f84e95e8ac23f25ffd1b8f5ff8f-1200x630-png","We’ll explain the big problems inaccurate knowledge can cause, how to determine if your knowledge base is inaccurate, and discuss how you can solve this common challenge.","2022-03-17T22:25:33+0000",{"_type":27,"current":1267},"how-do-you-stack-up",{"_createdAt":1199,"_id":1200,"_rev":1201,"_type":35,"_updatedAt":1202,"slug":1269,"title":1215},{"_type":27,"current":1214},"Knowledge base health: how do you stack up?",{"image":1272,"link":53,"preface":1275,"publishedAt":1276,"slug":1277,"subcategory":1279,"title":1281},{"_type":49,"asset":1273},{"_ref":1274,"_type":52},"image-9449b415944187a6c31c38f5a48ee31d0eac13a3-1200x630-png","An overview of the roles that can be assigned to users within the Stack Overflow for Teams knowledge sharing and collaboration platform.","2021-12-10T11:53:30+0000",{"_type":27,"current":1278},"teams-enterprise-user-roles",{"_createdAt":1199,"_id":1200,"_rev":1201,"_type":35,"_updatedAt":1202,"slug":1280,"title":1215},{"_type":27,"current":1214},"Introduction to user roles – Enterprise plan",{"image":1283,"link":53,"preface":1286,"publishedAt":1287,"slug":1288,"subcategory":1290,"title":1292},{"_type":49,"asset":1284},{"_ref":1285,"_type":52},"image-b7a87742b6652c9814b6f547bd700d44d50ab0c8-2400x1260-png","You’ve decided to try Stack Overflow for Teams. 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","2022-03-02T21:39:13+0000",{"_type":27,"current":1487},"introduction-to-content-health",{"_createdAt":1350,"_id":1351,"_rev":1352,"_type":35,"_updatedAt":1353,"slug":1489,"title":1366},{"_type":27,"current":1365},"Introduction to Content Health and its new capabilities",{"image":1492,"link":53,"preface":1275,"publishedAt":1495,"slug":1496,"subcategory":1498,"title":1500},{"_type":49,"asset":1493},{"_ref":1494,"_type":52},"image-1e1b70788e6393935e9924c8fd5f3da6a3f64710-1200x630-png","2021-12-09T11:19:15+0000",{"_type":27,"current":1497},"teams-business-user-roles",{"_createdAt":1350,"_id":1351,"_rev":1352,"_type":35,"_updatedAt":1353,"slug":1499,"title":1366},{"_type":27,"current":1365},"Introduction to user roles – Business plan",{"image":1502,"link":53,"preface":1505,"publishedAt":1506,"slug":1507,"subcategory":1509,"title":1511},{"_type":49,"asset":1503},{"_ref":1504,"_type":52},"image-e4c6d28e234594513591152907156e83a29cdf6a-1200x628-png","A step-by-step guide for using Content Health to keep your knowledge base up-to-date and reliable","2021-11-17T17:10:01+0000",{"_type":27,"current":1508},"how-to-keep-your-knowledge-base-healthy-with-content",{"_createdAt":1350,"_id":1351,"_rev":1352,"_type":35,"_updatedAt":1353,"slug":1510,"title":1366},{"_type":27,"current":1365},"How to keep your knowledge base healthy with Content Health",{"image":1513,"link":53,"preface":1515,"publishedAt":1516,"slug":1517,"subcategory":1519,"title":1521},{"_type":49,"asset":1514},{"_ref":1220,"_type":52},"To build great products, you need great discovery. Sometimes that means looking at old code or projects that never made it out the door to learn and evolve. Being able to find answers to questions on specific PRs, Gists and Commits, you’ll spend less time digging and more time building. See how our GitHub Enterprise integration works in this quick demo.","2021-03-29T21:08:41+0000",{"_type":27,"current":1518},"github-integration-demo",{"_createdAt":1350,"_id":1351,"_rev":1352,"_type":35,"_updatedAt":1353,"slug":1520,"title":1366},{"_type":27,"current":1365},"GitHub integration demo",{"image":1523,"link":53,"preface":1526,"publishedAt":1527,"slug":1528,"subcategory":1530,"title":1532},{"_type":49,"asset":1524},{"_ref":1525,"_type":52},"image-100c8d180459948466e3642078952e7bb3ad065e-1200x630-png","Grouping questions, answers, and Articles together into a Collection is one of the key benefits of our Business and Enterprise plans. 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Watch the quick video below to see how Articles works.","2021-03-03T14:25:07+0000",{"_type":27,"current":1540},"how-to-write-an-article",{"_createdAt":1350,"_id":1351,"_rev":1352,"_type":35,"_updatedAt":1353,"slug":1542,"title":1366},{"_type":27,"current":1365},"How to write an Article",{"image":1545,"link":53,"preface":1548,"publishedAt":1549,"slug":1550,"subcategory":1552,"title":1554},{"_type":49,"asset":1546},{"_ref":1547,"_type":52},"image-5c3f7f7fad95c5375865037f42de9d3fb74a4672-1200x630-png","Make your team even more efficient by helping them find and share knowledge without leaving Slack. See how the new Ask on Stack Overflow for Teams experience in Slack works in this quick 90-second video.","2021-02-09T18:42:12+0000",{"_type":27,"current":1551},"slack-v3-demo",{"_createdAt":1350,"_id":1351,"_rev":1352,"_type":35,"_updatedAt":1353,"slug":1553,"title":1366},{"_type":27,"current":1365},"Our latest Slack integration",{"image":1556,"link":53,"preface":1559,"publishedAt":1560,"slug":1561,"subcategory":1563,"title":1565},{"_type":49,"asset":1557},{"_ref":1558,"_type":52},"image-27e606f00859104dc5b905e87d28e96b4d6c27ab-1200x630-png","In this video, we show off our newest feature for Stack Internal, Articles.","2020-08-19T20:08:10+0000",{"_type":27,"current":1562},"see-articles-in-action",{"_createdAt":1350,"_id":1351,"_rev":1352,"_type":35,"_updatedAt":1353,"slug":1564,"title":1366},{"_type":27,"current":1365},"See Articles in action",{"_type":27,"current":1365},{"_createdAt":1568,"_id":1569,"_rev":1570,"_type":35,"_updatedAt":1571,"resources":1572,"slug":1641,"title":1584},"2023-12-15T07:53:12Z","605d6f38-ef1d-4cc6-b269-5f534d2dac20","ejz6Pq3OnBuSEtH3SncDNz","2024-02-06T12:25:15Z",[1573,1586,1597,1608,1619,1630],{"image":1574,"link":53,"preface":1577,"publishedAt":1578,"slug":1579,"subcategory":1581,"title":1585},{"_type":49,"asset":1575},{"_ref":1576,"_type":52},"image-4af00a6d252190c95997914b7b1ba7ddeb680092-1200x630-png","Learn how to leverage the new Tags page to decrease your site's median time-to-answer and unblock your team.","2023-12-08T01:44:00.000Z",{"_type":27,"current":1580},"speed-up-time-to-answer-with-tags",{"_createdAt":1568,"_id":1569,"_rev":1570,"_type":35,"_updatedAt":1571,"slug":1582,"title":1584},{"_type":27,"current":1583},"adoption","Drive Adoption","Guide: Speed up time-to-answer with the new Tags page",{"image":1587,"link":53,"preface":1590,"publishedAt":1591,"slug":1592,"subcategory":1594,"title":1596},{"_type":49,"asset":1588},{"_ref":1589,"_type":52},"image-00b2428096446e86f74ca77fdce3b0f13bfb8082-2400x1260-png","Make Stack Internal work wonders for your team with these best practices. This success kit gives you best practices and guidance to maximize the impact.","2023-05-01T18:36:00.000Z",{"_type":27,"current":1593},"make-teams-work-wonders",{"_createdAt":1568,"_id":1569,"_rev":1570,"_type":35,"_updatedAt":1571,"slug":1595,"title":1584},{"_type":27,"current":1583},"Stack Internal adoption success kit",{"image":1598,"link":53,"preface":1601,"publishedAt":1602,"slug":1603,"subcategory":1605,"title":1607},{"_type":49,"asset":1599},{"_ref":1600,"_type":52},"image-5406c2c5728a7045879dee386529f3c4cb568d5b-1600x900-png","This playbook will cover the components of good onboarding, the importance of rapid learning from Day One, and measuring onboarding success with Stack Internal.","2021-09-10T15:44:57+0000",{"_type":27,"current":1604},"onboarding-new-hires-with-stack-overflow-for-teams-playbook",{"_createdAt":1568,"_id":1569,"_rev":1570,"_type":35,"_updatedAt":1571,"slug":1606,"title":1584},{"_type":27,"current":1583},"Onboarding new hires with Stack Internal Playbook",{"image":1609,"link":53,"preface":1612,"publishedAt":1613,"slug":1614,"subcategory":1616,"title":1618},{"_type":49,"asset":1610},{"_ref":1611,"_type":52},"image-defe79b06db3442197fe5e7bb9964c346f5379a0-1127x903-png","To really get going with Stack Overflow for Teams, there are certain steps you should take in those critical first few weeks. These steps revolve around 3 key factors: change management, community growth, and community health measurement. ","2021-06-25T18:51:02+0000",{"_type":27,"current":1615},"to-really-get-going-with-stack-overflow-for-teams",{"_createdAt":1568,"_id":1569,"_rev":1570,"_type":35,"_updatedAt":1571,"slug":1617,"title":1584},{"_type":27,"current":1583},"Enabling rapid platform adoption",{"image":1620,"link":53,"preface":1623,"publishedAt":1624,"slug":1625,"subcategory":1627,"title":1629},{"_type":49,"asset":1621},{"_ref":1622,"_type":52},"image-c137c0ba95ce2b1ce6d53d2dc84dc33b22f81d5c-1200x630-png","To get your people talking on Teams, try creating an internal newsletter. This template will make that process as quick and easy as possible. ","2021-04-09T11:33:57+0000",{"_type":27,"current":1626},"internal-newsletters",{"_createdAt":1568,"_id":1569,"_rev":1570,"_type":35,"_updatedAt":1571,"slug":1628,"title":1584},{"_type":27,"current":1583},"Boost engagement with an internal newsletter (Template) ",{"image":1631,"link":53,"preface":1634,"publishedAt":1635,"slug":1636,"subcategory":1638,"title":1640},{"_type":49,"asset":1632},{"_ref":1633,"_type":52},"image-6b32a8b0318c47db5227f949b4dec44e89a31071-2344x1049-jpg","You don’t have to rely on your memory or Slack’s search capabilities to do great work. With the power of your team’s collective wisdom in an easy-to-search and easy-to-find location, you’ll be able to access information and get back to doing what you do best.","2021-02-17T16:13:40+0000",{"_type":27,"current":1637},"stack-vs.-slack-a-users-guide",{"_createdAt":1568,"_id":1569,"_rev":1570,"_type":35,"_updatedAt":1571,"slug":1639,"title":1584},{"_type":27,"current":1583},"Stack or Slack: A user’s guide",{"_type":27,"current":1583},{"body":1643,"title":1644},"Subscribe to receive Stack Internal content around knowledge sharing, collaboration, and AI.","Stay updated",{"_createdAt":1646,"_id":1647,"_rev":1180,"_system":1648,"_type":1651,"_updatedAt":1184,"body":1652,"category":2391,"estimatedReadingTime":2399,"headers":2400,"image":2421,"linkedResources":2422,"preface":560,"product":2444,"publishedAt":561,"related":2529,"resourceType":4913,"seo":4921,"sidebarCta":4923,"slug":4924,"subcategory":4925,"tags":4933,"title":572,"updatedAt":4934,"visible":3398},"2022-03-11T14:22:06Z","prismic_Yh4tmxIAACgACkjI",{"base":1649},{"id":1647,"rev":1650},"ZP7627ZkmfDRGke9ImLwmd","resource",[1653,1661,1669,1677,1684,1692,1699,1708,1716,1724,1728,1736,1744,1751,1754,1762,1770,1777,1780,1788,1796,1803,1806,1814,1822,1825,1833,1841,1849,1857,1865,1873,1881,1889,1897,1905,1913,1921,1929,1937,1945,1953,1961,1969,1977,1985,1993,2001,2009,2017,2025,2033,2040,2048,2056,2064,2072,2080,2088,2096,2104,2112,2120,2128,2136,2144,2152,2160,2168,2176,2184,2192,2200,2208,2216,2224,2232,2240,2248,2256,2264,2272,2280,2288,2296,2304,2312,2319,2327,2335,2343,2351,2359,2367,2375,2383],{"_key":1654,"_type":17,"children":1655,"markDefs":1660,"style":25},"348ce0a410cb",[1656],{"_key":1657,"_type":21,"marks":1658,"text":1659},"348ce0a410cb0",[],"Agile and similar project management approaches are great for providing structure. But they often don't leave room for the skills development and learning culture that developers, and employers, want.",[],{"_key":1662,"_type":17,"children":1663,"markDefs":1668,"style":25},"36a8aae8344d",[1664],{"_key":1665,"_type":21,"marks":1666,"text":1667},"36a8aae8344d0",[],"",[],{"_key":1670,"_type":17,"children":1671,"markDefs":1676,"style":25},"0591a84b5f4e",[1672],{"_key":1673,"_type":21,"marks":1674,"text":1675},"0591a84b5f4e0",[],"This presents a significant risk to an organization. When employees are so focused on being productive that they fail to adapt to new technologies, the business suffers.",[],{"_key":1678,"_type":17,"children":1679,"markDefs":1683,"style":25},"c9c947616db0",[1680],{"_key":1681,"_type":21,"marks":1682,"text":1667},"c9c947616db00",[],[],{"_key":1685,"_type":17,"children":1686,"markDefs":1691,"style":25},"c3e36ccbc1fa",[1687],{"_key":1688,"_type":21,"marks":1689,"text":1690},"c3e36ccbc1fa0",[],"This is a recap of the Q&A we had with our guest, Katy Tynan, Principal Analyst at Forrester.",[],{"_key":1693,"_type":17,"children":1694,"markDefs":1698,"style":25},"6a70cc6eb79b",[1695],{"_key":1696,"_type":21,"marks":1697,"text":1667},"6a70cc6eb79b0",[],[],{"_key":1700,"_type":17,"children":1701,"markDefs":1706,"style":1707},"ae8dc7fb6da4",[1702],{"_key":1703,"_type":21,"marks":1704,"text":1705},"ae8dc7fb6da40",[],"How does experiential & applied learning close skill gaps faster?",[],"h2",{"_key":1709,"_type":17,"children":1710,"markDefs":1715,"style":25},"123a48467db3",[1711],{"_key":1712,"_type":21,"marks":1713,"text":1714},"123a48467db30",[],"Experiential and applied learning allow us to go beyond formal learning experiences to put new skills into practice. We know from adult learning theory that if we don’t use new knowledge, we forget it very quickly. A good learning process involves theory, then practice, then feedback, and then the opportunity to try again. That’s an iterative process that helps move us from theory to mastery. Applied learning can come in different forms. It can include being part of a community of learners and sharing ideas, it can come from role play, it can come from trying out a new tool or technique as part of a work process. Intentionally designing learning programs to include opportunities to apply learning is a great way to make sure that learners have the opportunity to get that practice, and it makes the formal learning more effective.",[],{"_key":1717,"_type":17,"children":1718,"markDefs":1723,"style":25},"17992b051b4d",[1719],{"_key":1720,"_type":21,"marks":1721,"text":1722},"17992b051b4d0",[],"Hear the full answer in the video below or read the transcript at the end of the article.",[],{"_key":1725,"_type":1726,"markDefs":53,"url":1727},"9i7CkcGI","embed","https://youtu.be/jatg8fENS1Y",{"_key":1729,"_type":17,"children":1730,"markDefs":1735,"style":1707},"7ce6d8bba574",[1731],{"_key":1732,"_type":21,"marks":1733,"text":1734},"7ce6d8bba5740",[],"Why is having access to Subject Matter Experts critical to closing skill gaps?",[],{"_key":1737,"_type":17,"children":1738,"markDefs":1743,"style":25},"db9aba31e081",[1739],{"_key":1740,"_type":21,"marks":1741,"text":1742},"db9aba31e0810",[],"There are several roles that subject matter experts can play in the learning process. They can partner with learning designers to help create learning programs to teach specific skills. They can also act as mentors or coaches, answering questions, and facilitating conversations within a community of practice. The challenge is that SMEs often don’t have time explicitly allocated for these tasks, so it ends up being additive to their full workload. They also are not typically experts in learning program design. It’s essential to make sure that you are leveraging your SMEs that is both a positive experience for them, and adds value to the process. It can be helpful to provide resources such as templates or guides for SMEs in order to make sure there is consistency to the content experience for learners.",[],{"_key":1745,"_type":17,"children":1746,"markDefs":1750,"style":25},"6284458d77e4",[1747],{"_key":1748,"_type":21,"marks":1749,"text":1722},"6284458d77e40",[],[],{"_key":1752,"_type":1726,"markDefs":53,"url":1753},"6XIMffzc","https://youtu.be/8F_QtTx-xSo",{"_key":1755,"_type":17,"children":1756,"markDefs":1761,"style":1707},"c07fd41cf15c",[1757],{"_key":1758,"_type":21,"marks":1759,"text":1760},"c07fd41cf15c0",[],"How does enabling continual skill building reduce risk to a business?",[],{"_key":1763,"_type":17,"children":1764,"markDefs":1769,"style":25},"e352de2a835d",[1765],{"_key":1766,"_type":21,"marks":1767,"text":1768},"e352de2a835d0",[],"Risk comes in many forms. One of the biggest risks we see with talent is potentially losing someone with irreplaceable expertise. By building a bench of people with essential skills, we can to some degree mitigate the risk of that talent walking out the door. However, it’s important to recognize other strategies that also help you retain your talent. Career development is often cited as a reason for leaving in exit interviews. So as you consider upskilling, it’s important to also consider the larger aspirations and goals of your talent, rather than just upskilling for reasons that are valuable to the organization.",[],{"_key":1771,"_type":17,"children":1772,"markDefs":1776,"style":25},"9b9db1313dce",[1773],{"_key":1774,"_type":21,"marks":1775,"text":1722},"9b9db1313dce0",[],[],{"_key":1778,"_type":1726,"markDefs":53,"url":1779},"8mAA3rOw","https://youtu.be/tTrxpgzWTcA",{"_key":1781,"_type":17,"children":1782,"markDefs":1787,"style":1707},"a97341cd6674",[1783],{"_key":1784,"_type":21,"marks":1785,"text":1786},"a97341cd66740",[],"How can organizations or departments build the case that these projects should be funded?",[],{"_key":1789,"_type":17,"children":1790,"markDefs":1795,"style":25},"1b022982a529",[1791],{"_key":1792,"_type":21,"marks":1793,"text":1794},"1b022982a5290",[],"In most cases, leaders of organizations recognize the challenge that skills gaps represent. So you don’t typically have to go make the case that skills gaps themselves are a problem. The issue is typically the approach. While adaptive learning technology is important to closing skills gaps, companies also need to make sure they are giving people enough time, both to do formal learning programs and then to do applied and experiential learning. In addition, managers need to have strong coaching skills and work closely with their team members to set and work towards career development goals. Funding is about more than just buying workshops or technology, it’s about committing to becoming a learning organization.",[],{"_key":1797,"_type":17,"children":1798,"markDefs":1802,"style":25},"2a0a16dff620",[1799],{"_key":1800,"_type":21,"marks":1801,"text":1722},"2a0a16dff6200",[],[],{"_key":1804,"_type":1726,"markDefs":53,"url":1805},"W2UvPHwT","https://youtu.be/vcdXCWSQkIs",{"_key":1807,"_type":17,"children":1808,"markDefs":1813,"style":1707},"41bf3f9dcee8",[1809],{"_key":1810,"_type":21,"marks":1811,"text":1812},"41bf3f9dcee80",[],"Watch the full webinar",[],{"_key":1815,"_type":17,"children":1816,"markDefs":1821,"style":25},"472eecb68ec7",[1817],{"_key":1818,"_type":21,"marks":1819,"text":1820},"472eecb68ec70",[],"Watch the full webinar featuring our guest, Katy Tynan, Principal Analyst at Forrester, where she talks about why supporting a life-long learning culture is vital for organizations and how companies find time for skills development and learning within their Agile organizations.",[],{"_key":1823,"_type":1726,"markDefs":53,"url":1824},"8dXw80jr","https://youtu.be/oXfl5piuv5Q",{"_key":1826,"_type":17,"children":1827,"markDefs":1832,"style":1707},"202568cd6f79",[1828],{"_key":1829,"_type":21,"marks":1830,"text":1831},"202568cd6f790",[],"Transcript",[],{"_key":1834,"_type":17,"children":1835,"markDefs":1839,"style":1840},"a1672f06955f",[1836],{"_key":1837,"_type":21,"marks":1838,"text":1705},"a1672f06955f0",[],[],"h3",{"_key":1842,"_type":17,"children":1843,"markDefs":1848,"style":25},"12ecc12b09be",[1844],{"_key":1845,"_type":21,"marks":1846,"text":1847},"12ecc12b09be0",[],"Rebekah Dumouchelle: All right, Katy, this is one of my favorite questions right here. How does applied learning and learning through doing, close skill gaps faster? I really think we should probably start off by defining what applied learning is.",[],{"_key":1850,"_type":17,"children":1851,"markDefs":1856,"style":25},"4042a3ed3038",[1852],{"_key":1853,"_type":21,"marks":1854,"text":1855},"4042a3ed30380",[],"Katy Tynan: Yeah, I love it. And I think it's so interesting to me because if you spend a bunch of time with folks who are in the academic side of the house, who are studying learning and adult learning theory and all of these things, there's a lot of research and data about how we learn. But in some ways, even prior to having technology to help us deliver learning, we had some really bad habits in the corporate world about learning. And part of it honestly was habits that we developed because it was convenient for scheduling.",[],{"_key":1858,"_type":17,"children":1859,"markDefs":1864,"style":25},"96534a26c449",[1860],{"_key":1861,"_type":21,"marks":1862,"text":1863},"96534a26c4490",[],"Katy Tynan: So think about 10 years ago, 15 years ago, when you needed to learn something, what did you do? You went to a workshop. So you went away from your desk, you went to some space, whether it was in your organization or offsite, and you sat there with a bunch of your peers and you probably got a big binder full of information and you learned that thing in a classroom. And then what happened? You went back to your desk and your behavior didn't change. Nothing about your actual habits changed at all, because we weren't connecting that learning to the work itself.",[],{"_key":1866,"_type":17,"children":1867,"markDefs":1872,"style":25},"54daead3f424",[1868],{"_key":1869,"_type":21,"marks":1870,"text":1871},"54daead3f4240",[],"Katy Tynan: And so then when we introduce technology to the process, I think what we did was we replicated that bad process and we said, okay, well, let's just deliver content to people electronically instead of having to have them go away in the classroom and somehow that will be better. And it wasn't better. So I want to talk about what good looks like for experiential or applied learning, first of all, and then we can unpack how we do that.",[],{"_key":1874,"_type":17,"children":1875,"markDefs":1880,"style":25},"fffde2f65d4b",[1876],{"_key":1877,"_type":21,"marks":1878,"text":1879},"fffde2f65d4b0",[],"Katy Tynan: When we think about how we learn something new, and I always use the cocktail party analogy. If you walk into a cocktail party and you get introduced to someone and they say, \"Hi, my name is Mary,\" and your first response is, \"Oh, hi, Mary, what do you do?\" And they start telling you about what they do for a living. You've now lost their name. Their name is gone, and now you're embarrassed because you've completely forgotten their name. Why did you forget their name? Because it wasn't meaningful to you. You didn't apply it, you didn't use it, you didn't do anything with that data point. Now it's gone out of your head.",[],{"_key":1882,"_type":17,"children":1883,"markDefs":1888,"style":25},"8a89662c68e7",[1884],{"_key":1885,"_type":21,"marks":1886,"text":1887},"8a89662c68e70",[],"Katy Tynan: The same thing is true about learning in our work, that if we learn something and don't use it, it goes away so fast because our brains are really efficient and they're like, \"No, you don't need that. You're not using that, so we'll just let it go.\"",[],{"_key":1890,"_type":17,"children":1891,"markDefs":1896,"style":25},"7fb8195acb44",[1892],{"_key":1893,"_type":21,"marks":1894,"text":1895},"7fb8195acb440",[],"Katy Tynan: So applied learning is about taking theory and doing something with it and that something can be a wide range of activities. It might be talking about it in the learning community and saying, \"Hey, I saw this thing, I've never tried it. Has anybody else tried it? What does it look like?\" It might be actually trying it and saying, \"Okay, I'm going to try this new technique or this new process.\" And of course, most of the time, the first time you try something new, it goes horribly wrong, but you learn a lot about it when you're doing that. So that's what we mean by applied learning is taking that theory, that fact, that tool, that technique, and actually doing it.",[],{"_key":1898,"_type":17,"children":1899,"markDefs":1904,"style":25},"651773b264f2",[1900],{"_key":1901,"_type":21,"marks":1902,"text":1903},"651773b264f20",[],"Katy Tynan: And I use the head-heart-hands model when I'm talking about behavior change a lot of the time, that we need to know intellectually in our head what we're trying to do, we need to care why we actually need to do it differently, and then we need to do it. And that's when things start to stick. So that to me is what applied learning is really all about is moving something from our head and our theoretical idea of how to do it to our hands of let's try this and let's see what happens, let's find a way to make it stick and be meaningful to us.",[],{"_key":1906,"_type":17,"children":1907,"markDefs":1912,"style":25},"9ad265e12ac8",[1908],{"_key":1909,"_type":21,"marks":1910,"text":1911},"9ad265e12ac80",[],"Rebekah Dumouchelle: So you said a couple things there, Katy, that I want to zoom in on. That old model of learning where you go off and you have a binder, I just had a flashback to my ITIL certification course. I definitely had some huge books from that. But one benefit of that at the time was that my coworkers couldn't reach me. I could focus on that training at that time. But as you said, if you come back and you don't use it, maybe it wasn't so helpful after all.",[],{"_key":1914,"_type":17,"children":1915,"markDefs":1920,"style":25},"5aa452855e3e",[1916],{"_key":1917,"_type":21,"marks":1918,"text":1919},"5aa452855e3e0",[],"Rebekah Dumouchelle: What can companies do to implement and maybe even measure applied learning, if you're not coming away with, oh, I went to this course for a week, I came back with a certificate, I can hang it on my cube or my home wall now, since we're all working from home? How can companies embrace that?",[],{"_key":1922,"_type":17,"children":1923,"markDefs":1928,"style":25},"1950dcce4661",[1924],{"_key":1925,"_type":21,"marks":1926,"text":1927},"1950dcce46610",[],"Katy Tynan: So let's start with, when we're trying to measure learning, what we're really trying to measure is behavior change. And so I think we beat around the bush on that all the time, because that's hard. So when we're trying to measure learning, typically we use crude metrics to see whether people are consuming the content, whether they can pass a little quiz at the end, whether they enjoyed it. How many times have you taken an E-learning course and at the end of it, you get a little thing that says, \"Hey, give this a rating, five stars.\" Those don't tell you whether that learning content was effective in helping you do something different, helping you learn a new skill.",[],{"_key":1930,"_type":17,"children":1931,"markDefs":1936,"style":25},"15edfda4a1f7",[1932],{"_key":1933,"_type":21,"marks":1934,"text":1935},"15edfda4a1f70",[],"Katy Tynan: And so the first thing I would say that organizations need to do is think about how they're looking at measuring a learning experience. So if, for example, I wanted to learn a new programming language. Well, okay, the first thing that I need to do is go and potentially take a class or take some structured content to help me learn some of those skills and techniques. But then I need to be able to do it somewhere and use it somewhere. And the person who's actually closest to my ability to do that is my direct manager.",[],{"_key":1938,"_type":17,"children":1939,"markDefs":1944,"style":25},"6cb922738d3b",[1940],{"_key":1941,"_type":21,"marks":1942,"text":1943},"6cb922738d3b0",[],"Katy Tynan: And so this is where managers come in terms of being able to, whether it's team leaders directly, whether it's you have a matrix management structure, somewhere you have to be able to capture, hey, Katy learned this new thing. We hired her and she had these skills and now she has developed this new skill and I've seen her do it and I've seen her progression over time and I would rate her capability a 1, a 2, a 3, a 5, a 10, whatever on that skill. That's an input that we don't always get. And it doesn't have to come from the manager, it can also come from a subject matter expert on the team. It can come from a colleague, it can come from a lot of the different places. But that's meaningful data that helps us see progress.",[],{"_key":1946,"_type":17,"children":1947,"markDefs":1952,"style":25},"7bf7ee5ae858",[1948],{"_key":1949,"_type":21,"marks":1950,"text":1951},"7bf7ee5ae8580",[],"Katy Tynan: Another meaningful metric is business outcomes, which I talked about before. So just as an example, we've seen a lot of learning platforms be able to now do some integration with business platforms. So think about Salesforce. And if you have a team of sales people, and you have a learning intervention and you want to see if it actually improves the KPIs that those sales people are measured on, well, you can do that, if what you can do is see what it looked like before. What was their time to close beforehand? Or what was their success rate beforehand? And then you have them take the learning intervention and then you look at those KPIs again in two months, three months, six months. And that at least starts to make a straight line.",[],{"_key":1954,"_type":17,"children":1955,"markDefs":1960,"style":25},"8baa947ac61f",[1956],{"_key":1957,"_type":21,"marks":1958,"text":1959},"8baa947ac61f0",[],"Katy Tynan: Now it may not be the only factor of course, because that learning intervention is one thing, but it's not everything. But what it means is that first of all, companies need to be more intentional about those things. And then secondarily, they need to put more emphasis on the tools, the practices, the behaviors around doing that stuff.",[],{"_key":1962,"_type":17,"children":1963,"markDefs":1968,"style":25},"d4146618d9c5",[1964],{"_key":1965,"_type":21,"marks":1966,"text":1967},"d4146618d9c50",[],"Katy Tynan: So building in time for people to learn, building in time and spaces for communities of practice to evolve and emerge so that when I'm learning this new thing, I don't feel like I'm the only one that's doing it. I feel like I can call you up and say, \"Hey, Rebekah, I'm trying to do this thing and you already know how to do it. Can you help me?\" That kind of communication is really important in terms of signaling as an organization, that you have a learning culture.",[],{"_key":1970,"_type":17,"children":1971,"markDefs":1976,"style":25},"3257132db914",[1972],{"_key":1973,"_type":21,"marks":1974,"text":1975},"3257132db9140",[],"Rebekah Dumouchelle: You mentioned building in time for people to learn and how the direct manager is probably the best person to see whether or not an employee has learned a new skill and if they're putting it into use. How can direct managers maybe make that room for people to learn or provide space for them to feel psychologically safe to try something? And maybe it's a real project, but maybe it's also something like this, working in a sandbox to try those out before they start applying them to production environments.",[],{"_key":1978,"_type":17,"children":1979,"markDefs":1984,"style":25},"14e3053a1849",[1980],{"_key":1981,"_type":21,"marks":1982,"text":1983},"14e3053a18490",[],"Katy Tynan: So there's two things. First of all, one of the first questions that I ask when any organization comes to me and says, \"We're have having trouble with skills development,\" I say, \"Is it a performance metric? Do people have skills development goals that are being measured in a meaningful way?\" And the answer often is \"No,\" or, \"Yes, but it doesn't count for anything.\"",[],{"_key":1986,"_type":17,"children":1987,"markDefs":1992,"style":25},"d45e3e257e00",[1988],{"_key":1989,"_type":21,"marks":1990,"text":1991},"d45e3e257e000",[],"Katy Tynan: So from a how you get people to do stuff, if you don't care about it, if it doesn't count for anything, people do what they're being paid to do, they do what they're being measured on first. It doesn't mean they never do anything else, it just means they do those two things first. And the outcome of that is anything else gets deprioritized when something shows up on the doorstep that falls under those first two buckets. So when I say that managers need to make time, the first thing they need to do is make it a priority because you can't allocate time to it unless it's defined as a priority.",[],{"_key":1994,"_type":17,"children":1995,"markDefs":2000,"style":25},"40d73f9e941c",[1996],{"_key":1997,"_type":21,"marks":1998,"text":1999},"40d73f9e941c0",[],"Katy Tynan: And then the second piece is we are really good organizationally at adding to people's plates. So I think most of us were hired with a job description and the first six months, we really felt like we had a reasonable set of goals and things to achieve. And then what happens? Well, Katy, while you're juggling chainsaws, can you also make soup? Katy, while you're juggling chainsaws and making soup, can you also go mow the lawn? Katy, while you're juggling chainsaws, making soup, mowing the lawn, can you also walk the dog? That's how jobs evolve. And the problem is it becomes unsustainable and we never go back and say, you know what? You don't have to juggle the chainsaws anymore.",[],{"_key":2002,"_type":17,"children":2003,"markDefs":2008,"style":25},"6d974e9d5653",[2004],{"_key":2005,"_type":21,"marks":2006,"text":2007},"6d974e9d56530",[],"Katy Tynan: So part of what a manager needs to do is be really clear on what people are doing, how heavy their workload is, and intentionally remove or deprioritize things in order to create this space, to do the things that are most important, to be able to know how to be successful, and to be able to be inefficient at something while you are learning. So if it's going to take someone who's perfect at a skill an hour to do something, you're probably going to assume that it's going to take me who's not yet perfect at that two hours, three hours, five hours. But if you're still only allocating an hour for that task, because that's how much time the expert takes to do it, you're not creating the space that people need to learn and they're going to default to only doing the things they know how to do really, really well.",[],{"_key":2010,"_type":17,"children":2011,"markDefs":2016,"style":25},"a375c3123b3e",[2012],{"_key":2013,"_type":21,"marks":2014,"text":2015},"a375c3123b3e0",[],"Rebekah Dumouchelle: I do feel like juggling chainsaws is probably one of those things you have to be perfect at from the start though. So there's a lot of room for personal injury in that example.",[],{"_key":2018,"_type":17,"children":2019,"markDefs":2024,"style":25},"11fe7fcb622d",[2020],{"_key":2021,"_type":21,"marks":2022,"text":2023},"11fe7fcb622d0",[],"Katy Tynan: But that's a good example. It's funny, we joke about it, but when I talk about safe spaces to learn, a lot of times ... Let's think about an example of a company that's in the financial services industry. Now, if they have a value that says we fail and we learn from failure. Oh, but if that failure is breaking compliance regulations or failing with your clients' money, that's just not okay.",[],{"_key":2026,"_type":17,"children":2027,"markDefs":2032,"style":25},"f04574bc01a9",[2028],{"_key":2029,"_type":21,"marks":2030,"text":2031},"f04574bc01a90",[],"Katy Tynan: And so the juggling chainsaws example, I think is a space where, as managers, if I wanted to teach someone to juggle chainsaws, I might start out with having them juggle foam chainsaws that aren't running until they're really, really good at that before I would let them juggle a non-running, regular chainsaw or however you do it. But part of a manager's job, and you mentioned the idea of a sandbox before, is how do we create some defined spaces to fail safely and to say the consequence for this failure is not that we're going to lose our customers' money, it's not that we're going to end up on the front page of the New York Times. This is a safe place for you to take a risk. And then we build that tolerance up as people's skills develop in an aligned way. But I think sometimes that messaging around learning by failing comes without that caveat of yes, but we have to do that safely.",[],{"_key":2034,"_type":17,"children":2035,"markDefs":2039,"style":25},"d114c7bfa820",[2036],{"_key":2037,"_type":21,"marks":2038,"text":1667},"d114c7bfa8200",[],[],{"_key":2041,"_type":17,"children":2042,"markDefs":2047,"style":1840},"14e25e3d3105",[2043],{"_key":2044,"_type":21,"marks":2045,"text":2046},"14e25e3d31050",[],"Transcript - Why is having access to Subject Matter Experts critical to closing skill gaps?",[],{"_key":2049,"_type":17,"children":2050,"markDefs":2055,"style":25},"1ce70a767812",[2051],{"_key":2052,"_type":21,"marks":2053,"text":2054},"1ce70a7678120",[],"Rebekah Dumouchelle: All right. Really, really good stuff. You did mention earlier in your example that you're learning a new skill, you reach out to me because I might happen to know something about that. That's a really nice segue into our next discussion point, which is why is having access to subject matter experts so critical to closing skill gaps?",[],{"_key":2057,"_type":17,"children":2058,"markDefs":2063,"style":25},"53410be6229e",[2059],{"_key":2060,"_type":21,"marks":2061,"text":2062},"53410be6229e0",[],"Katy Tynan: I think it's tempting to say anyone can learn something just by taking a course or by figuring it out or by experimenting, but it often takes longer to learn something. And I think sometimes we've seen that in our own experiences. I always use the example of public speaking as something that is really easy to see some of these different elements. I can take a public speaking class, I can read a book about becoming a great speaker, but what's really helpful to me is watching TED Talks because I'm watching someone who's really good at this, do it. And that helps me see, not only how to do it well, but different ways of doing it well.",[],{"_key":2065,"_type":17,"children":2066,"markDefs":2071,"style":25},"56c1cbd3eb65",[2067],{"_key":2068,"_type":21,"marks":2069,"text":2070},"56c1cbd3eb650",[],"Katy Tynan: So one of the things that subject matter experts help you do is take that learning, that theory and show you how it actually works, show you different ways that they have tried to do it and help you see how you might do it differently yourself, because all of us, I think develop our own styles of things. So I don't speak the same way Barack Obama speaks, but we both speak for a living. And so I think it's really important to be able to contextualize that skill with how I personally apply and deliver it. And the best way for me to do that is to see different people who have expertise and how they approach it.",[],{"_key":2073,"_type":17,"children":2074,"markDefs":2079,"style":25},"57ad18349e1c",[2075],{"_key":2076,"_type":21,"marks":2077,"text":2078},"57ad18349e1c0",[],"Katy Tynan: The same is true in sports, and I think we know some of these things intuitively when we look at sports. So if you were going to learn to be a basketball player, you would hire a coach who was a subject matter expert to help you get better at that. If you were going to learn to play golf, you could only get so far by doing it yourself. At some point, you need someone who's an expert to correct certain aspects of what you're doing and that's what helps your learning process progress. So I do think having subject matter experts is really important.",[],{"_key":2081,"_type":17,"children":2082,"markDefs":2087,"style":25},"5d81c9ab711d",[2083],{"_key":2084,"_type":21,"marks":2085,"text":2086},"5d81c9ab711d0",[],"Katy Tynan: With that said, it's also something that companies struggle with because those are the most highly valued people in many cases to do the work. And so if you have a subject matter expert and then they're spending half of their time supporting or mentoring or teaching people, they're not spending half of their time doing work. So you could look at that as an inefficiency, oh no, we have this person and they're only efficient 50% of the time. But if they're lifting 10 other people up who are then going to become your next subject matter experts, and you're making those 10 people that much more efficient and effective in their learning process, then that's actually a great investment of their time.",[],{"_key":2089,"_type":17,"children":2090,"markDefs":2095,"style":25},"a723284dabc1",[2091],{"_key":2092,"_type":21,"marks":2093,"text":2094},"a723284dabc10",[],"Katy Tynan: But I think a lot of companies don't do that math. They just look at that time as either lost time or they just make it additive. So they tell that subject matter expert, \"Yeah, do your whole job a hundred percent, and also support these 47 people over here who are learning,\" and that's just not sustainable. So there's a time element there as well.",[],{"_key":2097,"_type":17,"children":2098,"markDefs":2103,"style":25},"707c9bb11936",[2099],{"_key":2100,"_type":21,"marks":2101,"text":2102},"707c9bb119360",[],"Rebekah Dumouchelle: I think it does become inefficient though, when it's always one-on-one mentoring and aspects with other employees. What do you think companies can do to change that from the subject matter expert to one mentee, more to a one to many kind of learning transfer?",[],{"_key":2105,"_type":17,"children":2106,"markDefs":2111,"style":25},"37bd0e5a7ca1",[2107],{"_key":2108,"_type":21,"marks":2109,"text":2110},"37bd0e5a7ca10",[],"Katy Tynan: There's a couple of ways to do that. So one way I mentioned before is this idea of a community of practice. So if you have 10 people who are learning the same skill and you have one subject matter expert and they have some sort of structured way to ask questions, share information, then you start to stretch that one to many relationship in a more efficient way.",[],{"_key":2113,"_type":17,"children":2114,"markDefs":2119,"style":25},"b2c71d0142d6",[2115],{"_key":2116,"_type":21,"marks":2117,"text":2118},"b2c71d0142d60",[],"Katy Tynan: The second way, and this is where technology can be helpful is let's imagine that subject matter expert is doing something and they know that it's something that these folks are trying to learn because they've heard from them. So maybe they do a quick screen recording using a technology and they voice it over and they say this is what I'm doing, this is why I'm doing it. And then that becomes an artifact, it becomes a piece of content that's useful for a lot of people and it reduces the questions that come back to that subject matter expert.",[],{"_key":2121,"_type":17,"children":2122,"markDefs":2127,"style":25},"a82692072afb",[2123],{"_key":2124,"_type":21,"marks":2125,"text":2126},"a82692072afb0",[],"Katy Tynan: So it is about finding ways to make that interaction more efficient, but it is also important to make sure that there's that human to human interaction there, because if you get too far away from that, it starts to become harder for people to connect to and understand what they're trying to figure out.",[],{"_key":2129,"_type":17,"children":2130,"markDefs":2135,"style":25},"5ebb1c4c0418",[2131],{"_key":2132,"_type":21,"marks":2133,"text":2134},"5ebb1c4c04180",[],"Rebekah Dumouchelle: It sounds like a really good balance though. You have this artifact that is around, it's available for people who aren't necessarily maybe in the same time zone, or maybe come to the team after that subject matter expert has been there a while. But at the same time, just being able to reach out and ask questions and say, hey, I saw this video you did, or I was looking at the code you wrote, going back to that public speaking example, and your style is completely different. I'm intrigued. Not only is it different, maybe it's more efficient. Can you walk me through that example because it's not how I would approach it?",[],{"_key":2137,"_type":17,"children":2138,"markDefs":2143,"style":1840},"136d3edcc562",[2139],{"_key":2140,"_type":21,"marks":2141,"text":2142},"136d3edcc5620",[],"Transcript - How does enabling continual skill building reduce risk to a business?",[],{"_key":2145,"_type":17,"children":2146,"markDefs":2151,"style":25},"2f0a354a0bb7",[2147],{"_key":2148,"_type":21,"marks":2149,"text":2150},"2f0a354a0bb70",[],"Rebekah Dumouchelle: All right. Maybe we can go ahead and move on to the next question that we have. You talked earlier about those four shocks, the systemic risk that's out there, whether that's the pandemic or climate change, were the examples you used that maybe can't be predicted, some of those other shocks that are out there. I think you mentioned the Great Resignation or Great Reshuffle. There are some people that are leaving the workforce, but most of them are moving to other companies. How does enabling continual skill building reduce risk to a business?",[],{"_key":2153,"_type":17,"children":2154,"markDefs":2159,"style":25},"85c92440f904",[2155],{"_key":2156,"_type":21,"marks":2157,"text":2158},"85c92440f9040",[],"Katy Tynan: So I think when we think about risks, there're a bunch of risks that we try to mitigate, and retention is certainly a risk we're always trying to mitigate. If we spend a lot of time and effort and money hiring someone, we want them to stay for a certain period of time, but we don't want them to just stay. We want them to stay and be engaged and do really great work.",[],{"_key":2161,"_type":17,"children":2162,"markDefs":2167,"style":25},"7d5342b554d7",[2163],{"_key":2164,"_type":21,"marks":2165,"text":2166},"7d5342b554d70",[],"Katy Tynan: And so skill building does two things. First of all, it helps us because people want to learn and grow. We hear this all the time, when we look at reasons why people leave organization. Career development is almost always at the top of the list for why people leave an organization is because they don't feel like there're opportunities for them to learn and grow. So by creating really good foundational skill development paths and plans for people, you're helping to mitigate that risk.",[],{"_key":2169,"_type":17,"children":2170,"markDefs":2175,"style":25},"1160f41bca9e",[2171],{"_key":2172,"_type":21,"marks":2173,"text":2174},"1160f41bca9e0",[],"Katy Tynan: The second risk that we try to mitigate is the risk of not having the right talent to do the work we're trying to do. If you have an empty seat because you can't hire a person to do that work, then that work may not be getting done, or you may have to hire a really expensive piece of external talent, whether that's a freelancer or a contractor or someone like that to come in and do that work because you don't have the ability to do it in house. So the gap between your strategy and the execution of that strategy, a lot of times rests on and is grounded on this idea of having the right skills.",[],{"_key":2177,"_type":17,"children":2178,"markDefs":2183,"style":25},"52cd4564b97d",[2179],{"_key":2180,"_type":21,"marks":2181,"text":2182},"52cd4564b97d0",[],"Katy Tynan: The other piece is continuous learning helps you be a more resilient organization when change happens. So when you have some kind of systemic risk event and you need people to change their behavior, if they are used to a very rigid environment where they know exactly what they're supposed to do every day and nothing ever changes and they don't have to learn anything new, it becomes really hard to shift gears and say, no, no, wait, everything's different. Now we have to change. Now we have to evolve. If we're in that habit, if we're flexing that muscle all day, every day of growth and development and learning, it becomes easier than to shift and turn the boat as different things come to play that change your strategy or that change your goals or that change your outcome.",[],{"_key":2185,"_type":17,"children":2186,"markDefs":2191,"style":25},"da46fb6f44e2",[2187],{"_key":2188,"_type":21,"marks":2189,"text":2190},"da46fb6f44e20",[],"Katy Tynan: So I think there're a lot of ways that skills development, that career development, that learning help you as an organization progress. I also still think that there are risks you can't mitigate. So there are some things that are going to happen that you can't control. And so you do your best to understand what those are, but at the end of the day, part of the idea of having a workforce that is continuously in the state of development is what helps you deal with unexpected risks.",[],{"_key":2193,"_type":17,"children":2194,"markDefs":2199,"style":25},"adc921c8be36",[2195],{"_key":2196,"_type":21,"marks":2197,"text":2198},"adc921c8be360",[],"Rebekah Dumouchelle: I'm going to revisit some of those statistics that we shared earlier today. And one of them was that 12% of employees say they leave for more money and that 53% would consider leaving a company for an opportunity to learn. Now, there are the famed companies out there, the Facebooks, the Amazons, the Googles that have a ton of money that they can throw at employees and lure them away. Do you think this opportunity to learn and this continual learning environment, is that enough to offset it for companies that just can't compete on the money?",[],{"_key":2201,"_type":17,"children":2202,"markDefs":2207,"style":25},"1a632441027b",[2203],{"_key":2204,"_type":21,"marks":2205,"text":2206},"1a632441027b0",[],"Katy Tynan: In some cases it has to be. So if you look at an Amazon and they recently announced that they had a salary cap, and by that, I mean a base compensation cap of $160,000 a year and they recently elevated that to $350,000 a year. Now that's an astonishing amount of money to have-",[],{"_key":2209,"_type":17,"children":2210,"markDefs":2215,"style":25},"bcfde6d9ad2f",[2211],{"_key":2212,"_type":21,"marks":2213,"text":2214},"bcfde6d9ad2f0",[],"Rebekah Dumouchelle: It is.",[],{"_key":2217,"_type":17,"children":2218,"markDefs":2223,"style":25},"6974131c31c5",[2219],{"_key":2220,"_type":21,"marks":2221,"text":2222},"6974131c31c50",[],"Katy Tynan: ... first of all, just to raise the roof. And part of that was because they were experiencing what a lot of organizations are experiencing right now, which is technology talent is limited. It was before the pandemic. That isn't new to us who've worked in tech for a long time, that tech talent was hot and has been hot for a long time.",[],{"_key":2225,"_type":17,"children":2226,"markDefs":2231,"style":25},"0cbfad85b0ad",[2227],{"_key":2228,"_type":21,"marks":2229,"text":2230},"0cbfad85b0ad0",[],"Katy Tynan: And they wanted to use the lever that they had to pull in order to attract and retain their talent, because we're all competing now with a global marketplace because in a lot of cases, tech talent is industry agnostic. I can work in financial services as a tech person, just as easily as I can work in a high tech company, just as easily as I can work in a retail company. And so you have this really broad spectrum of organizations competing with each other for the same talent all the time.",[],{"_key":2233,"_type":17,"children":2234,"markDefs":2239,"style":25},"d4e931b8237d",[2235],{"_key":2236,"_type":21,"marks":2237,"text":2238},"d4e931b8237d0",[],"Katy Tynan: And yes, money is a factor, but it's not the only factor. And there're always going to be companies you can't compete with because of money, but you have other levers that you can think about. And career development and learning is certainly a powerful one, but there are some other levers too, I think that we want to look at.",[],{"_key":2241,"_type":17,"children":2242,"markDefs":2247,"style":25},"376f1ebd2cd2",[2243],{"_key":2244,"_type":21,"marks":2245,"text":2246},"376f1ebd2cd20",[],"Katy Tynan: When you go all the way back to that Google research and the idea of psychological safety, I think culture matters a lot, especially now in terms of where people choose to work. They want to know that they're coming into an organization that behaves in a trustworthy manner, that communicates transparently, that supports their desire for work-life balance, that supports their career development and growth.",[],{"_key":2249,"_type":17,"children":2250,"markDefs":2255,"style":25},"c85ba834c4e8",[2251],{"_key":2252,"_type":21,"marks":2253,"text":2254},"c85ba834c4e80",[],"Katy Tynan: So when you're looking to retain talent, I think the ability to develop and learn and grow is a really powerful lever and tool, but it also has to come with, yes, we're going to give you that opportunity to learn and grow, and we're not going to do that as additive to all of the other things that we're going to ask you to do, which ultimately will burn you out.",[],{"_key":2257,"_type":17,"children":2258,"markDefs":2263,"style":25},"d38ea11c5c7c",[2259],{"_key":2260,"_type":21,"marks":2261,"text":2262},"d38ea11c5c7c0",[],"Katy Tynan: And so I think when we see our organizations and our clients trying to solve this problem, they are looking at it through all of those different lenses and saying, which of these is our biggest asset as an organization? And how can we play to our strengths instead of trying to compete dollar for dollar with some of these organizations that have deeper pockets?",[],{"_key":2265,"_type":17,"children":2266,"markDefs":2271,"style":25},"0f8a73e1f7e5",[2267],{"_key":2268,"_type":21,"marks":2269,"text":2270},"0f8a73e1f7e50",[],"Rebekah Dumouchelle: I think it's also really important to look at like this idea of developing your bench of talent too. So when you have this continual learning environment, when you reward learning, when you make time for it, you have more space to hire junior developers, junior technologists, junior product people and really train them and bring them up and help them grow their careers, and then maybe they are more embedded in that culture. What do you think about that?",[],{"_key":2273,"_type":17,"children":2274,"markDefs":2279,"style":25},"6f020e08044c",[2275],{"_key":2276,"_type":21,"marks":2277,"text":2278},"6f020e08044c0",[],"Katy Tynan: I do. I think it is a practice that takes discipline. I see over and over again, organizations who have a knee jerk of, we can hire a person for this job, and they have in their head this perfect person that's sitting somewhere waiting for their call, who has all of the hard skills, all of the soft skills, all of the leadership skills, all of the business acumen and is going to show up on the doorstep and just make everything perfect. Those people don't exist.",[],{"_key":2281,"_type":17,"children":2282,"markDefs":2287,"style":25},"32dcc133f652",[2283],{"_key":2284,"_type":21,"marks":2285,"text":2286},"32dcc133f6520",[],"Katy Tynan: So when you have people in the organization who know the culture, who know the processes, who have a really strong network within the organization, but they don't have the skills they need to do the work, I think we see them as a more concrete risk because we know them. And so we know the risk we're taking, whereas hiring that person from outside feels like less of a risk, but is actually more of a risk. We don't know if they're going to come in and adapt to our culture. We don't know if they're going to have the aspirations and attributes that we really need. And we're going to spend a lot of time and effort going out and talking to a lot of people to try to uncover those people that we think are going to solve all our problems.",[],{"_key":2289,"_type":17,"children":2290,"markDefs":2295,"style":25},"4e8d1ea46570",[2291],{"_key":2292,"_type":21,"marks":2293,"text":2294},"4e8d1ea465700",[],"Katy Tynan: So I do think it feels a little bit viscerally risky to take a more junior person and put them in a more senior role rather than hiring externally, but once you do it a few times, I think you start to get into the habit of it and you recognize what you really need to do to support those folks. And if you do it well, it has a lot of really good knock on effects because people see those internal opportunities for promotion, they see that career growth and development, and they see that that bar is not so high that it's not possible for them to get over it. And I think that's a really important piece.",[],{"_key":2297,"_type":17,"children":2298,"markDefs":2303,"style":25},"6e0ea55cced5",[2299],{"_key":2300,"_type":21,"marks":2301,"text":2302},"6e0ea55cced50",[],"Katy Tynan: I still think people are going to try and hire unicorns because that's how we are, but I would just encourage you to think about that longer term process of, as you said, developing that bench of talent so that you have talent at the ready before you need it, rather than being in a position of asking someone to make a really big jump, because they're not really ready, which doesn't set them up for success and doesn't set you up for success.",[],{"_key":2305,"_type":17,"children":2306,"markDefs":2311,"style":25},"3cab28389163",[2307],{"_key":2308,"_type":21,"marks":2309,"text":2310},"3cab283891630",[],"Rebekah Dumouchelle: I think even somebody who's coming in as that unicorn, it's important for them to take a look at a company and see how they're supporting their current employees. So what is the career growth of their teammates? Why are they looking outside? Why aren't they training the people that they have, or is it just the skill gap right now that still needs to be closed? So I think those are perfectly valid questions for an employee coming in, whether they're in the development phase or they are that unicorn, right?",[],{"_key":2313,"_type":17,"children":2314,"markDefs":2318,"style":25},"e9c1c66d417a",[2315],{"_key":2316,"_type":21,"marks":2317,"text":1667},"e9c1c66d417a0",[],[],{"_key":2320,"_type":17,"children":2321,"markDefs":2326,"style":1840},"d88ee8981aa3",[2322],{"_key":2323,"_type":21,"marks":2324,"text":2325},"d88ee8981aa30",[],"Transcript - How can organizations or departments build the case that these projects should be funded?",[],{"_key":2328,"_type":17,"children":2329,"markDefs":2334,"style":25},"c7b5fe92d953",[2330],{"_key":2331,"_type":21,"marks":2332,"text":2333},"c7b5fe92d9530",[],"Rebekah Dumouchelle: We've talked a lot about how important this is, what employees get out of it, what employers get out of it. That brings me to my next question, which is whether you're the employee or the manager, how do you convince your organization and build a case that these kinds of projects should be funded?",[],{"_key":2336,"_type":17,"children":2337,"markDefs":2342,"style":25},"0686d80782e3",[2338],{"_key":2339,"_type":21,"marks":2340,"text":2341},"0686d80782e30",[],"Katy Tynan: So we have a couple of data points on this, which I will go to in a second. But my answer to this is, I don't know that you need to make the business case. I feel like the business case is there. And the reason I say that is if we go to the next slide, what we see in the marketplace is when we ask executives about skills development, they almost universally say, \"Yeah, skills development is a really big problem and it's putting our business strategy at risk that we can't get the people we need to execute on our business strategy.\" So I don't feel like we need to go to leaders with our hat in our hands and say, pretty please with sugar on top, help us do learning. I think most executives are already on that bus.",[],{"_key":2344,"_type":17,"children":2345,"markDefs":2350,"style":25},"3455f50cf3ee",[2346],{"_key":2347,"_type":21,"marks":2348,"text":2349},"3455f50cf3ee0",[],"Katy Tynan: The problem that we see is twofold. The first is in many organizations learning \"belongs to,\" and I do that with air quotes because learning belongs to all of us, but learning is measured by and often controlled by HR. And that's because part of skills development and career development is an HR responsibility and there're a lot of really good reasons to have some centralized viewpoint, and also because HR folks tend to be pretty steeped in the science of learning and the science of development and know some of those things.",[],{"_key":2352,"_type":17,"children":2353,"markDefs":2358,"style":25},"2de4027de09d",[2354],{"_key":2355,"_type":21,"marks":2356,"text":2357},"2de4027de09d0",[],"Katy Tynan: But if you go to the next slide, the challenge is that our HR folks are really busy right now with a lot of critical priorities. We've got this issue with retention. We have issues with engagement. We have DEI work going on. We have workforce wellbeing issues and burnout. We have compliance. We have a lot of stuff happening and the challenge is with all of those things going on, reskilling and upskilling falls down the priority list, which is not to say HR doesn't care about it because they really do. I come from an HR background and most of my network is HR folks and what I hear from them is that they're struggling to try to find the ways to do all of these things and it's hard.",[],{"_key":2360,"_type":17,"children":2361,"markDefs":2366,"style":25},"83f7a2eb94f8",[2362],{"_key":2363,"_type":21,"marks":2364,"text":2365},"83f7a2eb94f80",[],"Katy Tynan: And so the result of that, the outcome of that is that some of the responsibility for this starts to fall on the line to business. The line to business are the ones stepping up to the plate and saying, \"Okay, it's sixth, seventh, eighth on your priority list, but it's the top of our priority list, so we need to figure this out.\"",[],{"_key":2368,"_type":17,"children":2369,"markDefs":2374,"style":25},"e8bda9a7c97e",[2370],{"_key":2371,"_type":21,"marks":2372,"text":2373},"e8bda9a7c97e0",[],"Katy Tynan: So what I always say is I think this needs to be collaborative in a really meaningful way, that HR brings some very important viewpoints and perspectives and also some tools and resources and knowledge to the table, but the line to business also need to come to the table with an approach and with a commitment for that time, that coaching culture, those things that they're going to do to make this work. And that in turn is what creates that overall strategy that works.",[],{"_key":2376,"_type":17,"children":2377,"markDefs":2382,"style":25},"9c50a9ec6f36",[2378],{"_key":2379,"_type":21,"marks":2380,"text":2381},"9c50a9ec6f360",[],"Katy Tynan: So I haven't really seen organizations struggle to get funding when they have that good, comprehensive plan that says we know what we're trying to achieve, we know what metrics it's going to impact, we have a strategy for really making this work. I don't think any executive is going to push you out of the room when you try to make that case. But I think when you just throw a statement of work on the table, or you throw a purchase order on the table and say, we want to buy this, or we want to buy that, I would question that as an executive. Okay, you want to buy that? What are you going to do with it? How is that going to work?",[],{"_key":2384,"_type":17,"children":2385,"markDefs":2390,"style":25},"d1bac206c956",[2386],{"_key":2387,"_type":21,"marks":2388,"text":2389},"d1bac206c9560",[],"Katy Tynan: And so that goes back to all the things we've talked about before, about applied learning, about learning culture, about the manager's role, about all these other things that underpin the success of those technology investments to mean that they actually produce a learning outcome that's valuable to the organization.",[],{"_createdAt":9,"_id":10,"_rev":11,"_type":12,"_updatedAt":13,"description":2392,"slug":2398,"title":29},[2393],{"_key":16,"_type":17,"children":2394,"markDefs":2397,"style":25},[2395],{"_key":20,"_type":21,"marks":2396,"text":23},[],[],{"_type":27,"current":28},41,[2401,2403,2405,2407,2409,2411,2413,2415,2417,2419],{"anchor":2402,"style":1707,"text":1705},"h2-ae8dc7fb6da40",{"anchor":2404,"style":1707,"text":1734},"h2-7ce6d8bba5740",{"anchor":2406,"style":1707,"text":1760},"h2-c07fd41cf15c0",{"anchor":2408,"style":1707,"text":1786},"h2-a97341cd66740",{"anchor":2410,"style":1707,"text":1812},"h2-41bf3f9dcee80",{"anchor":2412,"style":1707,"text":1831},"h2-202568cd6f790",{"anchor":2414,"style":1840,"text":1705},"h3-a1672f06955f0",{"anchor":2416,"style":1840,"text":2046},"h3-14e25e3d31050",{"anchor":2418,"style":1840,"text":2142},"h3-136d3edcc5620",{"anchor":2420,"style":1840,"text":2325},"h3-d88ee8981aa30",{"_type":49},[2423],{"_id":2424,"category":2425,"link":53,"slug":2441,"subcategory":53,"title":2443},"prismic_Yg-ylRIAAC0AyniF",{"_createdAt":2426,"_id":2427,"_rev":2428,"_type":12,"_updatedAt":2426,"description":2429,"slug":2438,"title":2440},"2022-01-11T21:48:53Z","YR5ZBhIAACQAzRLa","5hruNpCYOLH4jmW0dcDsbT",[2430],{"_key":2431,"_type":17,"children":2432,"markDefs":2437,"style":25},"e32b9a957182",[2433],{"_key":2434,"_type":21,"marks":2435,"text":2436},"e32b9a9571820",[],"Learn 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is power. That’s why it’s so crucial for organizations to make the most of the implicit, institutional knowledge and expert know-how within their organization. In this article, we’ll explore why knowledge management is important for the enterprise, what challenges knowledge management software helps solve, and how to assess the relative strengths and weaknesses of knowledge management systems.",[],{"_key":2548,"_type":17,"children":2549,"markDefs":2554,"style":1707},"2dce2ea7f096",[2550],{"_key":2551,"_type":21,"marks":2552,"text":2553},"17507ad6de720",[],"What is the role of knowledge management in enterprise organizations?",[],{"_key":2556,"_type":17,"children":2557,"markDefs":2562,"style":25},"7fd0d2e4f191",[2558],{"_key":2559,"_type":21,"marks":2560,"text":2561},"b48c1ea2bd9c0",[],"Knowledge management systems are built to help organizations collect, store, and access information. Beyond the straightforward purpose of cataloguing important information, there are many other reasons why enterprise organizations would invest in a robust knowledge management platform:",[],{"_key":2564,"_type":17,"children":2565,"level":2469,"listItem":2570,"markDefs":2571,"style":25},"633f7df92bb9",[2566],{"_key":2567,"_type":21,"marks":2568,"text":2569},"81608a7b208a0",[],"To allow employees to self-serve answers to their questions without needing to interrupt others or wait for a response.","bullet",[],{"_key":2573,"_type":17,"children":2574,"level":2469,"listItem":2570,"markDefs":2579,"style":25},"5c40bd764d78",[2575],{"_key":2576,"_type":21,"marks":2577,"text":2578},"3896d78799e60",[],"To increase productivity by making it faster and easier for employees to find the information they need.",[],{"_key":2581,"_type":17,"children":2582,"level":2469,"listItem":2570,"markDefs":2587,"style":25},"9dba47446ff2",[2583],{"_key":2584,"_type":21,"marks":2585,"text":2586},"5d0bbfec0cd30",[],"To make asynchronous collaboration across teams easier and more efficient.",[],{"_key":2589,"_type":17,"children":2590,"level":2469,"listItem":2570,"markDefs":2595,"style":25},"e1ce28d68868",[2591],{"_key":2592,"_type":21,"marks":2593,"text":2594},"91d49100931c0",[],"To improve employee training and onboarding by codifying best practices and empowering new hires to bring themselves up to speed.",[],{"_key":2597,"_type":17,"children":2598,"markDefs":2603,"style":1840},"26764dc025be",[2599],{"_key":2600,"_type":21,"marks":2601,"text":2602},"ed65cc75edcc0",[],"What is the knowledge base?",[],{"_key":2605,"_type":17,"children":2606,"markDefs":2620,"style":25},"408759cdadc8",[2607,2611,2616],{"_key":2608,"_type":21,"marks":2609,"text":2610},"ed1d7d7a66f00",[],"The foundation of your knowledge management system is your ",{"_key":2612,"_type":21,"marks":2613,"text":2615},"ed1d7d7a66f01",[2614],"305b83b37703","knowledge base",{"_key":2617,"_type":21,"marks":2618,"text":2619},"ed1d7d7a66f02",[],". A knowledge base is a centralized digital library that contains all the information your employees need to do their jobs. That includes a broad spectrum of knowledge types and sources, from simple how-to guides to highly technical documentation.",[2621],{"_key":2614,"_type":2622,"href":2623},"link","https://stackoverflow.co/teams/resources/knowledge-base-101/",{"_key":2625,"_type":17,"children":2626,"markDefs":2631,"style":25},"3e16590d318e",[2627],{"_key":2628,"_type":21,"marks":2629,"text":2630},"95b159354f1c0",[],"Enterprise organizations need knowledge bases that do more than just store data. Knowledge bases must organize critical information and surface it effortlessly when it’s needed. They bring your organization’s collective wisdom and insight together in one place from which users can self-serve solutions to their thorniest work problems. Knowledge bases must be self-sustaining, too, with mechanisms for constant assessments and updates built in to ensure the knowledge remains fully up-to-date.",[],{"_key":2633,"_type":17,"children":2634,"markDefs":2638,"style":25},"1fd7d5ec5a06",[2635],{"_key":2636,"_type":21,"marks":2637,"text":1667},"1d63c1b4c8f70",[],[],{"_key":2640,"_type":17,"children":2641,"markDefs":2646,"style":25},"439fdf5578ca",[2642],{"_key":2643,"_type":21,"marks":2644,"text":2645},"8b67a99f14450",[],"Human validation—voting, accepted answers, clearly identified subject matter experts—is another crucial factor to consider in evaluating knowledge bases and knowledge management systems. A trustworthy, reliable knowledge base that employees can confidently turn to for answers to their questions requires that information be vetted and validated by human experts.",[],{"_key":2648,"_type":17,"children":2649,"markDefs":2654,"style":1840},"d5594dfcfe81",[2650],{"_key":2651,"_type":21,"marks":2652,"text":2653},"382f02b253e20",[],"What is knowledge management software?",[],{"_key":2656,"_type":17,"children":2657,"markDefs":2662,"style":25},"3c95df71286b",[2658],{"_key":2659,"_type":21,"marks":2660,"text":2661},"338bd5a505340",[],"Knowledge management platforms like our own Stack Internal are designed to allow organizations to capture and preserve knowledge organically, facilitate communication and collaboration across teams, and make important information easily accessible to anyone who needs it.",[],{"_key":2664,"_type":17,"children":2665,"markDefs":2669,"style":25},"27b630bea8c6",[2666],{"_key":2667,"_type":21,"marks":2668,"text":1667},"e1050070436e",[],[],{"_key":2671,"_type":17,"children":2672,"markDefs":2677,"style":25},"b1495ba33e19",[2673],{"_key":2674,"_type":21,"marks":2675,"text":2676},"eeed613eeb1a0",[],"When done correctly, knowledge management is time-consuming and work-intensive. 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Here are some features you should keep a look out for:",[],{"_key":2695,"_type":2696,"points":2697},"bf9cd6540387","keyPoints",[2698,2699,2700,2701,2702,2703,2704]," Robust knowledge base support to keep your knowledge repository fresh and up-to-date.","Content health features to ensure your knowledge base is up-to-date and delivers the best information to users.","Human/community validation to make sure answers are vetted by human experts.","Subject matter expert designation to connect knowledge-seekers with the most knowledgeable users on a particular topic.","Integrations with your employees’ go-to work tools, especially developer tools and chat programs like Slack and Microsoft Teams.","Knowledge discovery that surfaces knowledge wherever your employees are working, whether that’s Slack, Microsoft Teams, or an IDE.","In-platform search and summarization capabilities to help find the knowledge most relevant to a user’s problem.",{"_key":2706,"_type":17,"children":2707,"markDefs":2712,"style":1707},"78e60e9512a7",[2708],{"_key":2709,"_type":21,"marks":2710,"text":2711},"3fdec465b5020",[],"Compare best enterprise knowledge management software",[],{"_key":2714,"_type":17,"children":2715,"markDefs":2720,"style":25},"c7e4adde9834",[2716],{"_key":2717,"_type":21,"marks":2718,"text":2719},"df58fcbc87950",[],"It’s time to do some comparison shopping. In this section, we’ll provide an overview of our knowledge management platform, Stack Internal, and highlight some of its standout features for the enterprise.",[],{"_key":2722,"_type":17,"children":2723,"markDefs":2727,"style":1840},"501f38d4b2ff",[2724],{"_key":2725,"_type":21,"marks":2726,"text":2511},"d5b752a8351a0",[],[],{"_key":2729,"_type":17,"children":2730,"markDefs":2739,"style":25},"358001b3123f",[2731,2735],{"_key":2732,"_type":21,"marks":2733,"text":2511},"ff9d03f7b01f0",[2734],"e7783f429fd5",{"_key":2736,"_type":21,"marks":2737,"text":2738},"969c7979c702",[]," is built to streamline collaboration and knowledge discovery within organizations. It enables a natural exchange of information, giving people easy access to information they need while minimizing disruptions. Teams use our platform to collaborate privately and securely, boosting productivity and problem-solving by giving users access to relevant knowledge. It helps remote and hybrid teams onboard faster and collaborate more productively, encouraging continuous learning and skill improvement.",[2740],{"_key":2734,"_type":2622,"href":2741},"https://stackoverflow.co/teams/",{"_key":2743,"_type":17,"children":2744,"markDefs":2748,"style":25},"c041970a9858",[2745],{"_key":2746,"_type":21,"marks":2747,"text":1667},"949188702a95",[],[],{"_key":2750,"_type":17,"children":2751,"markDefs":2756,"style":25},"00dc71ecd0b9",[2752],{"_key":2753,"_type":21,"marks":2754,"text":2755},"bce58e4c741d0",[],"Here are some key features of Stack Internal:",[],{"_key":2758,"_type":17,"children":2759,"level":2469,"listItem":2570,"markDefs":2769,"style":25},"104edbbe8b55",[2760,2765],{"_key":2761,"_type":21,"marks":2762,"text":2764},"090006ecc4050",[2763],"strong","Community-centered collaboration:",{"_key":2766,"_type":21,"marks":2767,"text":2768},"090006ecc4051",[]," Our platform is built to allow team members to share knowledge, ask questions, and provide answers in a secure, private environment.",[],{"_key":2771,"_type":17,"children":2772,"level":2469,"listItem":2570,"markDefs":2781,"style":25},"decd96db48cb",[2773,2777],{"_key":2774,"_type":21,"marks":2775,"text":2776},"8248d62518c60",[2763],"Powerful search and knowledge discovery, right in your employees’ workflows:",{"_key":2778,"_type":21,"marks":2779,"text":2780},"8248d62518c61",[]," Stack Internal leverages the same advanced search capabilities as our public platform. Users can quickly find answers, tag relevant topics, and uncover valuable insights from the collective knowledge within their organization. Our search and discovery tools work on and off the platform, thanks to integrations with developers’ favorite tools that surface knowledge where they’re already working.",[],{"_key":2783,"_type":17,"children":2784,"level":2469,"listItem":2570,"markDefs":2793,"style":25},"597bcda08819",[2785,2789],{"_key":2786,"_type":21,"marks":2787,"text":2788},"43ddbe36a1f90",[2763],"Familiar, trustworthy platform:",{"_key":2790,"_type":21,"marks":2791,"text":2792},"43ddbe36a1f91",[]," Stack Overflow’s public platform is trusted by developers around the world, many of whom habitually work with one tab open to Stack Overflow. 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Confluence offers dedicated, organized spaces and integrates with the Atlassian suite.",[2880],{"_key":2873,"_type":2622,"href":2881},"https://www.g2.com/products/confluence/reviews",{"_key":2883,"_type":17,"children":2884,"markDefs":2888,"style":25},"530c5ee48398",[2885],{"_key":2886,"_type":21,"marks":2887,"text":1667},"0b552f44de56",[],[],{"_key":2890,"_type":17,"children":2891,"markDefs":2896,"style":25},"62e20a3ecf41",[2892],{"_key":2893,"_type":21,"marks":2894,"text":2895},"d47877bb885f0",[],"Here’s where Stack Internal stands out in comparison with Confluence:",[],{"_key":2898,"_type":17,"children":2899,"markDefs":2904,"style":25},"16a2762a922f",[2900],{"_key":2901,"_type":21,"marks":2902,"text":2903},"8ab3c75abdba0",[2763],"Learning and collaboration functionality",[],{"_key":2906,"_type":17,"children":2907,"level":2469,"listItem":2570,"markDefs":2912,"style":25},"f58337e55825",[2908],{"_key":2909,"_type":21,"marks":2910,"text":2911},"46b6f6689cfb",[],"Stack Internal enables cross-team collaboration by allowing open access for all users, regardless of their title, role, or department. 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This metric assesses the reusability of knowledge already in the system.",[],{"_key":2946,"_type":17,"children":2947,"level":2469,"listItem":2570,"markDefs":2952,"style":25},"73adca7e2ea9",[2948],{"_key":2949,"_type":21,"marks":2950,"text":2951},"8dc3102949a2",[],"Stack Internal features such as search, tags, comments, and notifications enable organic collaboration.",[],{"_key":2954,"_type":17,"children":2955,"markDefs":2960,"style":25},"5382636de38a",[2956],{"_key":2957,"_type":21,"marks":2958,"text":2959},"18185ab62c8b0",[2763],"Integrations and ease of use",[],{"_key":2962,"_type":17,"children":2963,"level":2469,"listItem":2570,"markDefs":2968,"style":25},"149002949421",[2964],{"_key":2965,"_type":21,"marks":2966,"text":2967},"21a75aede6e10",[],"Stack Overflow allows users to avoid vendor lock-in. Our platform works alongside Confluence and other Atlassian tools the customer has already invested in, so developers can keep using the tools that work for them.",[],{"_key":2970,"_type":17,"children":2971,"level":2469,"listItem":2570,"markDefs":2976,"style":25},"7093f0ed3d3e",[2972],{"_key":2973,"_type":21,"marks":2974,"text":2975},"beabac7005aa",[],"Stack Internal breaks down silos. Users don't have to know the specific expert to get their questions answered; they can tag user groups and subject matter experts to get their questions in front of a wide net of knowledgeable users organized by department or specific project.",[],{"_key":2978,"_type":17,"children":2979,"level":2469,"listItem":2570,"markDefs":2989,"style":25},"d7d5c1c62d1f",[2980,2985],{"_key":2981,"_type":21,"marks":2982,"text":2984},"c7d7d6c158320",[2983],"a2a348085d76","G2 comparison reports",{"_key":2986,"_type":21,"marks":2987,"text":2988},"10ff19a428cf",[]," rate Confluence’s ease of use, ease of setup, and quality of support particularly low compared to Stack Internal.",[2990],{"_key":2983,"_type":2622,"href":2991},"https://www.g2.com/compare/confluence-vs-stack-overflow-for-teams",{"_key":2993,"_type":17,"children":2994,"markDefs":2999,"style":1840},"932d840bee68",[2995],{"_key":2996,"_type":21,"marks":2997,"text":2998},"242bc02fbb350",[],"Stack Internal vs Guru",[],{"_key":3001,"_type":17,"children":3002,"markDefs":3012,"style":25},"ab2412299504",[3003,3008],{"_key":3004,"_type":21,"marks":3005,"text":3007},"931dfd3423de0",[3006],"4e8128c202ec","Guru",{"_key":3009,"_type":21,"marks":3010,"text":3011},"931dfd3423de1",[]," is a collaborative knowledge management platform that includes AI-powered search, intranet, and knowledge base/wiki features in one platform.\n",[3013],{"_key":3006,"_type":2622,"href":3014},"https://www.g2.com/products/guru/",{"_key":3016,"_type":17,"children":3017,"markDefs":3022,"style":25},"355020aecc4c",[3018],{"_key":3019,"_type":21,"marks":3020,"text":3021},"76f68499e0d20",[],"Here’s where Stack Internal stands out in comparison with Guru:",[],{"_key":3024,"_type":17,"children":3025,"markDefs":3029,"style":25},"2e8f0679ba76",[3026],{"_key":3027,"_type":21,"marks":3028,"text":2903},"32a086baf81c0",[2763],[],{"_key":3031,"_type":17,"children":3032,"level":2469,"listItem":2570,"markDefs":3037,"style":25},"6d733dd6e9b4",[3033],{"_key":3034,"_type":21,"marks":3035,"text":3036},"98baf595f1330",[],"Our platform organizes knowledge into a Q&A structure that facilitates organic communication and helps keep knowledge fresh by encouraging updates from the wider community.",[],{"_key":3039,"_type":17,"children":3040,"level":2469,"listItem":2570,"markDefs":3045,"style":25},"eaf36f7bb810",[3041],{"_key":3042,"_type":21,"marks":3043,"text":3044},"e808a44d98520",[],"A gamified reward structure encourages participation and puts a spotlight on high-performing contributors.",[],{"_key":3047,"_type":17,"children":3048,"level":2469,"listItem":2570,"markDefs":3062,"style":25},"a24a4c88df30",[3049,3053,3058],{"_key":3050,"_type":21,"marks":3051,"text":3052},"c79f3e14bda50",[],"Guru offers many ways of adding content to the knowledge base, but that amounts to a focus on information quantity over quality. 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Question authors can mark an answer as the accepted answer. This helps users trust the platform to provide accurate information relevant to their needs. Community-sourced content, subject matter expert identification, voting, and reputation points build trust in your system and knowledge base while contributing to community building.",[],{"_key":3261,"_type":17,"children":3262,"level":2469,"listItem":2570,"markDefs":3267,"style":25},"23c6217f4584",[3263],{"_key":3264,"_type":21,"marks":3265,"text":3266},"1e7d0af3f92e0",[],"Our ​​Content Health feature helps organizations keep their knowledge base accurate and relevant over time.",[],{"_key":3269,"_type":17,"children":3270,"level":2469,"listItem":2570,"markDefs":3275,"style":25},"cb597e618051",[3271],{"_key":3272,"_type":21,"marks":3273,"text":3274},"7be2e69454750",[],"Stack Internal is designed to unlock and democratize knowledge silos by building a central knowledge base available to all users. While Glean is focused on knowledge-finding, we’re focused on knowledge-sharing and knowledge-building.",[],{"_key":3277,"_type":17,"children":3278,"level":2469,"listItem":2570,"markDefs":3283,"style":25},"afbf3e704b92",[3279],{"_key":3280,"_type":21,"marks":3281,"text":3282},"a8e83af40cb00",[],"Because of Stack Overflow’s excellent reputation among developers and technologists, our platform is well-suited to foster adoption and community-building through gamification and rewards.",[],{"_key":3285,"_type":17,"children":3286,"markDefs":3290,"style":25},"c9c62334b023",[3287],{"_key":3288,"_type":21,"marks":3289,"text":2959},"cbf66ae407e70",[2763],[],{"_key":3292,"_type":17,"children":3293,"level":2469,"listItem":2570,"markDefs":3298,"style":25},"d40b59c66d88",[3294],{"_key":3295,"_type":21,"marks":3296,"text":3297},"ebf8fccd0c86",[],"Stack Internal enables a bi-directional flow of knowledge between the Teams platform and developers’ preferred tools.",[],{"_key":3300,"_type":17,"children":3301,"level":2469,"listItem":2570,"markDefs":3306,"style":25},"41de99c21f80",[3302],{"_key":3303,"_type":21,"marks":3304,"text":3305},"7794502efafe",[],"Stack Internal surfaces knowledge right where developers are already working, pushing information into their systems and encouraging organic knowledge-sharing.",[],{"_key":3308,"_type":17,"children":3309,"markDefs":3314,"style":1707},"0f764d913cb5",[3310],{"_key":3311,"_type":21,"marks":3312,"text":3313},"bccf63128e93",[],"How to choose the best knowledge management system?",[],{"_key":3316,"_type":17,"children":3317,"markDefs":3322,"style":25},"c8de4dc6aa05",[3318],{"_key":3319,"_type":21,"marks":3320,"text":3321},"87fb891aca4c",[],"Choosing the right enterprise knowledge management system is an important decision that can plant the seeds for a culture of knowledge-sharing and reuse at your organization. In choosing the best knowledge management platform for your company, it’s important to evaluate the strengths and weaknesses of each option, along with the specific business goals you’re aiming to meet. Consider factors like ease of use and adoption. The best knowledge management software in the world won’t add a lot of value if your employees don’t use it.",[],{"_key":3324,"_type":17,"children":3325,"markDefs":3338,"style":25},"d6e681ca0ab9",[3326,3330,3334],{"_key":3327,"_type":21,"marks":3328,"text":3329},"d5978538fbae",[],"Explore the ",{"_key":3331,"_type":21,"marks":3332,"text":1365},"c148a8a3a5d2",[3333],"f4003d452b95",{"_key":3335,"_type":21,"marks":3336,"text":3337},"57dba7a361b0",[]," that make Stack Internal the first choice of organizations like Bloomberg, Dropbox, and Expensify.",[3339],{"_key":3333,"_type":2622,"href":3340},"https://stackoverflow.co/teams/features/",{"_key":3342,"_type":2849,"citation":3343,"copy":3344},"bf6b85507aa2","Anna C., Senior technical product manager","Using Stack Internal has allowed us to reduce the number of questions and support tickets that come to our product team and SME's by increasing the ability for people to self-service and answer their own questions. They can quickly and easily search for similar questions allowing them to solve their own problems before submitting a question.",{"_key":3346,"_type":17,"children":3347,"markDefs":3352,"style":1840},"caf98a7f6a90",[3348],{"_key":3349,"_type":21,"marks":3350,"text":3351},"8f624bbe7c0a",[],"\nFAQ",[],{"_key":3354,"_type":3355,"body":3356,"title":3365},"2a7a6d73409c","accordion",[3357],{"_key":3358,"_type":17,"children":3359,"markDefs":3364,"style":25},"f24b8b679540",[3360],{"_key":3361,"_type":21,"marks":3362,"text":3363},"7f2534182e4f",[],"The main benefits include increasing employee productivity by allowing them to self-service answers, improving asynchronous collaboration across teams, and enhancing employee training and onboarding processes.",[],"What are the main benefits of using knowledge management software in an enterprise?",{"_key":3367,"_type":3355,"body":3368,"title":3377},"136909e05ec5",[3369],{"_key":3370,"_type":17,"children":3371,"markDefs":3376,"style":25},"3887098aa98d",[3372],{"_key":3373,"_type":21,"marks":3374,"text":3375},"ea334baf477b",[],"Human validation is crucial for ensuring information is trustworthy and reliable. This involves mechanisms like voting on answers, marking accepted answers, and clearly designating subject matter experts (SMEs) to vet the accuracy and quality of the content.",[],"What role does human validation play in a trustworthy knowledge base?",{"_key":3379,"_type":3355,"body":3380,"title":3389},"16aafd158d62",[3381],{"_key":3382,"_type":17,"children":3383,"markDefs":3388,"style":25},"c20b8c80d733",[3384],{"_key":3385,"_type":21,"marks":3386,"text":3387},"e69e95b6c48a",[],"Primary functions of an enterprise knowledge base are to organize critical information, surface it effortlessly, and be self-sustaining with mechanisms for continuous assessment and updates.",[],"What are the primary functions of an enterprise knowledge base beyond storing documents?",{"_createdAt":9,"_id":10,"_rev":11,"_type":12,"_updatedAt":13,"description":3391,"slug":3397,"title":29},[3392],{"_key":16,"_type":17,"children":3393,"markDefs":3396,"style":25},[3394],{"_key":20,"_type":21,"marks":3395,"text":23},[],[],{"_type":27,"current":28},true,{"_type":49,"asset":3400},{"_ref":51,"_type":52},{"_ref":2446,"_type":52},{"_type":3403,"seoDescription":3404,"seoImage":3405},"seo","Discover the importance of knowledge management, the challenges it solves, and key factors to consider when selecting the best knowledge management software for your enterprise.",{"_type":49,"asset":3406},{"_ref":51,"_type":52},{"_type":27,"current":57},{"_ref":33,"_type":52},{"_createdAt":3410,"_id":3411,"_rev":3412,"_system":3413,"_type":1651,"_updatedAt":3415,"body":3416,"category":3814,"image":3822,"preface":73,"product":3824,"publishedAt":74,"resourceType":3825,"seo":3829,"slug":3833,"subcategory":3834,"title":85,"visible":3398},"2025-05-20T08:47:08Z","610e64fe-4062-4429-aa1d-ffe1653a4599","YQVoN8P7twTSBP9nqPHXyF",{"base":3414},{"id":3411,"rev":1180},"2025-12-01T10:17:52Z",[3417,3425,3433,3440,3447,3459,3466,3474,3481,3489,3496,3504,3512,3520,3527,3554,3561,3569,3576,3584,3591,3610,3618,3625,3628,3635,3643,3651,3659,3689,3697,3716,3724,3743,3751,3769,3776,3792,3799,3806],{"_key":3418,"_type":17,"children":3419,"markDefs":3424,"style":1840},"b3f00528ae46",[3420],{"_key":3421,"_type":21,"marks":3422,"text":3423},"42bc07b325ad",[],"Key takeaways:",[],{"_key":3426,"_type":17,"children":3427,"level":2469,"listItem":2570,"markDefs":3432,"style":25},"461179142672",[3428],{"_key":3429,"_type":21,"marks":3430,"text":3431},"1211bd4ba7dc",[],"Centralizing knowledge breaks down organizational silos, enabling employees to find answers quickly and significantly boosting overall productivity by reducing rework and delays.",[],{"_key":3434,"_type":17,"children":3435,"level":2469,"listItem":2570,"markDefs":3439,"style":25},"2939eeef2f7f",[3436],{"_key":3429,"_type":21,"marks":3437,"text":3438},[],"A centralized system transforms tacit institutional knowledge into a structured, reusable data asset vital for fueling effective business intelligence and training high-quality AI applications.",[],{"_key":3441,"_type":17,"children":3442,"level":2469,"listItem":2570,"markDefs":3446,"style":25},"62a72387cb43",[3443],{"_key":3429,"_type":21,"marks":3444,"text":3445},[],"The platform ensures efficient knowledge sharing and streamlined collaboration across teams, leading to improved operational efficiency, better scalability, and increased long-term business value.",[],{"_key":3448,"_type":17,"children":3449,"markDefs":3458,"style":25},"42b23eda3940",[3450,3454],{"_key":3451,"_type":21,"marks":3452,"text":3453},"561eba059ead",[],"\nWith the promises of AI accelerating productivity and processes, organizations are facing even more pressure than previous tech eras to move faster. And while shiny, new tools and technologies play a role in this evolution, an underrated accelerant of innovation is something every company already has: ",{"_key":3455,"_type":21,"marks":3456,"text":3457},"2965fbb88a87",[2763],"its internal knowledge.",[],{"_key":3460,"_type":17,"children":3461,"markDefs":3465,"style":25},"28e2b2756178",[3462],{"_key":3463,"_type":21,"marks":3464,"text":1667},"a9deb4386329",[],[],{"_key":3467,"_type":17,"children":3468,"markDefs":3473,"style":25},"fd3b4cba313f",[3469],{"_key":3470,"_type":21,"marks":3471,"text":3472},"0753aa686be9",[],"The problem is, that knowledge is often fragmented across teams, stored in siloed systems, or lost entirely when employees change roles or leave the company. Without a way to capture, preserve, and share what people know, organizations suffer from needless rework, slow and clunky onboarding, frustrating delays in finding the information they seek, and missed opportunities to enable AI to make data-driven decisions.",[],{"_key":3475,"_type":17,"children":3476,"markDefs":3480,"style":25},"f2adf6fbf02d",[3477],{"_key":3478,"_type":21,"marks":3479,"text":1667},"3468800a3d43",[],[],{"_key":3482,"_type":17,"children":3483,"markDefs":3488,"style":25},"dac3d40bc732",[3484],{"_key":3485,"_type":21,"marks":3486,"text":3487},"f20241e9accf",[],"A centralized knowledge base built on a scalable, collaborative platform like Stack Internal addresses these challenges head-on. It turns tacit institutional knowledge into accessible information. It helps organizations treat internal knowledge with the same care and attention they devote to managing external data. Stack Internal breaks down silos and consolidates knowledge into one accessible, searchable place.",[],{"_key":3490,"_type":17,"children":3491,"markDefs":3495,"style":25},"1b75ed66c259",[3492],{"_key":3493,"_type":21,"marks":3494,"text":1667},"593b5f4f76b2",[],[],{"_key":3497,"_type":17,"children":3498,"markDefs":3503,"style":25},"a5f06427223e",[3499],{"_key":3500,"_type":21,"marks":3501,"text":3502},"4b8009e98079",[],"The results? More streamlined collaboration, efficient knowledge distribution, and operational efficiency throughout your organization.",[],{"_key":3505,"_type":17,"children":3506,"markDefs":3511,"style":1707},"271b5976183e",[3507],{"_key":3508,"_type":21,"marks":3509,"text":3510},"38821b24c84b",[],"How does centralizing knowledge help tear down internal silos?",[],{"_key":3513,"_type":17,"children":3514,"markDefs":3519,"style":25},"bfffbd8965c0",[3515],{"_key":3516,"_type":21,"marks":3517,"text":3518},"35e6dba21b4c",[],"In many organizations, knowledge silos are the default. Engineering knows one thing, data science knows another, product managers operate in parallel, and business units are often left out entirely. The larger and more geographically distributed the company, the more likely it is that critical institutional knowledge is scattered across platforms and channels.",[],{"_key":3521,"_type":17,"children":3522,"markDefs":3526,"style":25},"cf3c3930a400",[3523],{"_key":3524,"_type":21,"marks":3525,"text":1667},"336d832857f9",[],[],{"_key":3528,"_type":17,"children":3529,"markDefs":3551,"style":25},"912692a417d5",[3530,3534,3539,3543,3547],{"_key":3531,"_type":21,"marks":3532,"text":3533},"721a0987ba33",[],"For 30% of developers, according to our 2024 ",{"_key":3535,"_type":21,"marks":3536,"text":3538},"5a2b09d34879",[3537],"3763fadacecb","Stack Overflow Developer Survey",{"_key":3540,"_type":21,"marks":3541,"text":3542},"93521f63c613",[],", knowledge silos impact their productivity 10 times a week or even more often—that’s an average of ",{"_key":3544,"_type":21,"marks":3545,"text":3546},"5c86b19bd402",[3056],"twice a day",{"_key":3548,"_type":21,"marks":3549,"text":3550},"ab313b94bc5f",[]," for a five-day workweek. Whether your teams are blocked waiting for information or reinventing the wheel, the cost of poor knowledge sharing is real and measurable.",[3552],{"_key":3537,"_type":2622,"href":3553},"https://survey.stackoverflow.co/2024/",{"_key":3555,"_type":17,"children":3556,"markDefs":3560,"style":25},"c25a1cef38e9",[3557],{"_key":3558,"_type":21,"marks":3559,"text":1667},"6eadd18e23ab",[],[],{"_key":3562,"_type":17,"children":3563,"markDefs":3568,"style":25},"cc5dc7c0bd58",[3564],{"_key":3565,"_type":21,"marks":3566,"text":3567},"886bebd5d594",[],"Stack Internal breaks down these silos by consolidating institutional knowledge into a single, searchable, collaborative environment. This kind of centralized hub ensures that information is not only retained but also discoverable and reusable by everyone, from new hires to seasoned employees. Every user becomes a potential support agent, taggable on a question when their expertise is needed. AI-powered tools like chatbots and agents can leverage this knowledge, too, making them more useful for customers.",[],{"_key":3570,"_type":17,"children":3571,"markDefs":3575,"style":25},"afe7e0827989",[3572],{"_key":3573,"_type":21,"marks":3574,"text":1667},"2d063e387f34",[],[],{"_key":3577,"_type":17,"children":3578,"markDefs":3583,"style":25},"3b53cf1477d4",[3579],{"_key":3580,"_type":21,"marks":3581,"text":3582},"6361f4d467f0",[],"An up-to-date knowledge base lifts much of the burden from subject matter experts (SMEs). Instead of relying on one SME to field endless Slack messages or support tickets, every employee becomes a potential contributor. This is especially important in technical fields like software engineering and data science, where the questions can be deep, the answers nuanced, and the solutions highly dependent on institutional context.",[],{"_key":3585,"_type":17,"children":3586,"markDefs":3590,"style":25},"23e168a0adfa",[3587],{"_key":3588,"_type":21,"marks":3589,"text":1667},"f6e6f1661690",[],[],{"_key":3592,"_type":17,"children":3593,"markDefs":3607,"style":25},"f39bbd1022fa",[3594,3598,3603],{"_key":3595,"_type":21,"marks":3596,"text":3597},"fab529a43c98",[],"In conversation with Lloyds Banking Group’s Tom Kelk, Senior Product Owner for Productivity Intelligence, on ",{"_key":3599,"_type":21,"marks":3600,"text":3602},"88a404e4d730",[3601],"bb0f3e178656","the Leaders of Code podcast",{"_key":3604,"_type":21,"marks":3605,"text":3606},"9297b7c02038",[],", he emphasized that breaking down organizational silos was an urgent issue and a primary motivator for adopting Stack Internal:",[3608],{"_key":3601,"_type":2622,"href":3609},"https://stackoverflow.blog/2025/04/24/standardization-and-simplificatio-key-to-engineering-excellence/",{"_key":3611,"_type":17,"children":3612,"markDefs":3617,"style":25},"7e5ac8d2c2ff",[3613],{"_key":3614,"_type":21,"marks":3615,"text":3616},"4efd1dc1a82b",[],"“We needed to break down all of the many different silos we had in the organization. We had 30+ different platforms of people, which contained thousands. And I think it was 60% of those people hadn’t spoken to anyone outside of their team since joining. So we needed to bring in something that could help break that barrier down but also try and bring the knowledge out from all of those individuals and enhance the overall knowledge within the organization.”",[],{"_key":3619,"_type":17,"children":3620,"markDefs":3624,"style":25},"c719f1d92396",[3621],{"_key":3622,"_type":21,"marks":3623,"text":1667},"f69c1b3febf0",[],[],{"_key":3626,"_type":1726,"url":3627},"a0bd7e964e84","https://www.youtube.com/embed/IX9VTh__i50",{"_key":3629,"_type":17,"children":3630,"markDefs":3634,"style":25},"2e62441df519",[3631],{"_key":3632,"_type":21,"marks":3633,"text":1667},"8104e857e379",[],[],{"_key":3636,"_type":17,"children":3637,"markDefs":3642,"style":1707},"b791e1775438",[3638],{"_key":3639,"_type":21,"marks":3640,"text":3641},"44927741148c",[],"Why must organizations treat internal knowledge as a valuable data asset?",[],{"_key":3644,"_type":17,"children":3645,"markDefs":3650,"style":25},"a4398697ade9",[3646],{"_key":3647,"_type":21,"marks":3648,"text":3649},"027ce985d2dd",[],"Data is your organization’s most valuable asset, but only if you can make use of it to guide informed decisions, drive automation, and otherwise increase value for your customers and your organization. As companies are increasing their focus to be data-driven, data alone is no longer a meaningful differentiator. What matters is how accessible, accurate, and actionable that data is.",[],{"_key":3652,"_type":17,"children":3653,"markDefs":3658,"style":25},"082dd810a326",[3654],{"_key":3655,"_type":21,"marks":3656,"text":3657},"511cb1e54229",[],"The team at Lloyds Bank recognizes the central role data plays: “I think what we're really excited about going forward is the data within Stack Internal, but also the data that we hold as an organization and how we can use that to increase productivity and remove blockers.”",[],{"_key":3660,"_type":17,"children":3661,"markDefs":3684,"style":25},"e3a2bb20ebcc",[3662,3666,3671,3675,3680],{"_key":3663,"_type":21,"marks":3664,"text":3665},"dee0b3c8a53f",[],"By turning scattered insights into reusable knowledge assets, Stack Internal becomes a living data layer that feeds data for business intelligence, development, and—crucially in today’s tech landscape—AI applications. In fact, the quality of your knowledge base can ",{"_key":3667,"_type":21,"marks":3668,"text":3670},"6bcde8b7ccb8",[3669],"f7440e421421","make or break",{"_key":3672,"_type":21,"marks":3673,"text":3674},"c3fe517ca354",[]," your AI projects. ",{"_key":3676,"_type":21,"marks":3677,"text":3679},"81922e0734cb",[3678],"cfe6a7837e12","Expert research",{"_key":3681,"_type":21,"marks":3682,"text":3683},"4bd79043ba74",[]," shows that data quality has a notable impact on model performance, with models trained on well-structured, complete datasets producing higher-quality output.",[3685,3687],{"_key":3669,"_type":2622,"href":3686},"https://stackoverflow.co/teams/resources/how-your-knowledge-base-can-improve-ai-model-performance/",{"_key":3678,"_type":2622,"href":3688},"https://arxiv.org/pdf/2101.12294.pdf",{"_key":3690,"_type":17,"children":3691,"markDefs":3696,"style":1840},"13bec8eee7cd",[3692],{"_key":3693,"_type":21,"marks":3694,"text":3695},"8f6778bba2cf",[],"How can integrating a centralized knowledge base with external datasets increase value?",[],{"_key":3698,"_type":17,"children":3699,"markDefs":3713,"style":25},"4bc36557b498",[3700,3704,3709],{"_key":3701,"_type":21,"marks":3702,"text":3703},"8d80ab357375",[],"Internal data is a valuable asset that can be further enriched through the inclusion of ",{"_key":3705,"_type":21,"marks":3706,"text":3708},"bb307f02fda1",[3707],"3e54636f4a4e","third-party data",{"_key":3710,"_type":21,"marks":3711,"text":3712},"4b4daab6f7b6",[],". Combining your internal knowledge stores with external data sources can illuminate new insights that help you make better business decisions.",[3714],{"_key":3707,"_type":2622,"href":3715},"https://stackoverflow.blog/2025/05/08/best-practices-third-party-data-acquisition-powering-ai-context/",{"_key":3717,"_type":17,"children":3718,"markDefs":3723,"style":25},"a6236038d555",[3719],{"_key":3720,"_type":21,"marks":3721,"text":3722},"f4d655c4e2aa",[],"When your internal Stack Internal instance is linked with the broader world of public technical knowledge, employees benefit from the collective expertise of millions of developers while still operating in a secure, enterprise-ready environment. Your environment is tailored to your business context, but informed by global best practices. This hybrid approach—part internal wiki, part public reference—can help organizations accelerate development cycles, improve code quality, boost developer happiness, and foster innovation.",[],{"_key":3725,"_type":17,"children":3726,"markDefs":3740,"style":25},"92e48f7ee4e4",[3727,3731,3736],{"_key":3728,"_type":21,"marks":3729,"text":3730},"6d694525a138",[],"We aim to bring this to life with our vision for ",{"_key":3732,"_type":21,"marks":3733,"text":3735},"fef095d47759",[3734],"480cad0d80be","knowledge-as-a-service",{"_key":3737,"_type":21,"marks":3738,"text":3739},"3aa49e68ada9",[],", which makes Stack Overflow’s store of public knowledge the most trusted and authoritative source in the world of technology.",[3741],{"_key":3734,"_type":2622,"href":3742},"https://stackoverflow.blog/2024/09/30/knowledge-as-a-service-the-future-of-community-business-models/",{"_key":3744,"_type":17,"children":3745,"markDefs":3750,"style":1707},"1d2fbebe3c15",[3746],{"_key":3747,"_type":21,"marks":3748,"text":3749},"286ff9919fc8",[],"How Stack Internal can help",[],{"_key":3752,"_type":17,"children":3753,"markDefs":3767,"style":25},"e4fe19032dac",[3754,3758,3763],{"_key":3755,"_type":21,"marks":3756,"text":3757},"c93671d7a088",[],"Stack Internal is purpose-built to help organizations like Lloyds and ",{"_key":3759,"_type":21,"marks":3760,"text":3762},"823b98cb9bf3",[3761],"b07dbbe21f79","many others",{"_key":3764,"_type":21,"marks":3765,"text":3766},"5bba2abeb72f",[]," dismantle silos by centralizing knowledge on one easily searchable platform. It turns implicit knowledge into accessible information from which the whole organization - people and AI - can benefit. Simpler, more organic collaboration, efficient knowledge capture and sharing, less frustration and burnout for users, more operational efficiency at scale—these are the reasons to bring Stack Internal into your organization.",[3768],{"_key":3761,"_type":2622,"href":2844},{"_key":3770,"_type":17,"children":3771,"markDefs":3775,"style":25},"aada938fa140",[3772],{"_key":3773,"_type":21,"marks":3774,"text":1667},"94ebddb720e1",[],[],{"_key":3777,"_type":3778,"formName":3779,"headline":3780,"linkType":3781,"paragraph":3782,"text":3791},"975bb9a2d68c","cta","teams.product_site_contact","Bring Stack Internal into your organization","form",[3783],{"_key":3784,"_type":17,"children":3785,"markDefs":3790,"style":25},"9e53ae694f56",[3786],{"_key":3787,"_type":21,"marks":3788,"text":3789},"fe79c0c48d19",[],"Deliver more business value with a centralized knowledge base",[],"Book time with us",{"_key":3793,"_type":17,"children":3794,"markDefs":3798,"style":25},"272b5a2c6ca4",[3795],{"_key":3796,"_type":21,"marks":3797,"text":1667},"6dbbfe2bffe9",[],[],{"_key":3800,"_type":17,"children":3801,"markDefs":3805,"style":25},"e7c1a9088694",[3802],{"_key":3803,"_type":21,"marks":3804,"text":1667},"d8b5086a852c",[],[],{"_key":3807,"_type":17,"children":3808,"markDefs":3813,"style":25},"b5d9108fd30d",[3809],{"_key":3810,"_type":21,"marks":3811,"text":3812},"5c5e25cabd4b",[],"\n",[],{"_createdAt":9,"_id":10,"_rev":11,"_type":12,"_updatedAt":13,"description":3815,"slug":3821,"title":29},[3816],{"_key":16,"_type":17,"children":3817,"markDefs":3820,"style":25},[3818],{"_key":20,"_type":21,"marks":3819,"text":23},[],[],{"_type":27,"current":28},{"_type":49,"asset":3823},{"_ref":72,"_type":52},{"_ref":2446,"_type":52},[3826],{"_key":3827,"_ref":3828,"_type":52},"a4c8e1edc256","04eba8a8-29cf-463d-8914-d7dd35ef3d48",{"_type":3403,"seoDescription":3830,"seoImage":3831,"seoTitle":3789},"Consolidate your organisation's internal knowledge into a single, accessible platform to boost productivity, drive operational efficiency and unlock the full potential of your teams.",{"_type":49,"asset":3832},{"_ref":72,"_type":52},{"_type":27,"current":76},{"_ref":33,"_type":52},{"_createdAt":3836,"_id":3837,"_rev":1180,"_system":3838,"_type":1651,"_updatedAt":1184,"body":3841,"category":4303,"image":4311,"linkedResources":4313,"preface":90,"product":4323,"publishedAt":91,"resourceType":4324,"seo":4327,"slug":4329,"subcategory":4330,"title":102,"visible":3398},"2024-12-09T19:49:15Z","5d6baa96-f904-437e-acc0-d5cbe8f199f2",{"base":3839},{"id":3837,"rev":3840},"H5qC5rBIGDllCmOKKfLc6j",[3842,3850,3857,3865,3873,3891,3898,3906,3913,3921,3928,3936,3944,3952,3959,3980,4002,4014,4035,4047,4055,4074,4081,4099,4107,4115,4122,4130,4137,4145,4153,4161,4169,4177,4185,4193,4201,4209,4237,4244,4262,4269,4287,4295],{"_key":3843,"_type":17,"children":3844,"markDefs":3849,"style":25},"40974d359fe2",[3845],{"_key":3846,"_type":21,"marks":3847,"text":3848},"e550f76843e40",[],"One of the best ways to accelerate innovation at your organization is to build and maintain a robust, up-to-date knowledge base. Building and maintaining a repository of important information prevents knowledge loss when employees move on or transition to new roles, and it saves employees valuable time because they don’t have to spend time searching for answers to questions that others have already worked out.",[],{"_key":3851,"_type":17,"children":3852,"markDefs":3856,"style":25},"5973fd398cdd",[3853],{"_key":3854,"_type":21,"marks":3855,"text":1667},"28e6a74c32c60",[],[],{"_key":3858,"_type":17,"children":3859,"markDefs":3864,"style":25},"d14b9909120a",[3860],{"_key":3861,"_type":21,"marks":3862,"text":3863},"bdfa347243270",[],"In this article, we’ll talk about what a knowledge base is and its role in knowledge management, collaboration, and innovation at your organization. We’ll also focus on how to keep your knowledge current and relevant as new tools and technologies emerge, best practices are refined, and team members come and go.",[],{"_key":3866,"_type":17,"children":3867,"markDefs":3872,"style":1707},"5eb8b7387553",[3868],{"_key":3869,"_type":21,"marks":3870,"text":3871},"9128c844d5f90",[],"Why a relevant, up-to-date knowledge base is important",[],{"_key":3874,"_type":17,"children":3875,"markDefs":3889,"style":25},"85f5d05b183b",[3876,3880,3885],{"_key":3877,"_type":21,"marks":3878,"text":3879},"8ec2323bf5a40",[],"A knowledge base is ",{"_key":3881,"_type":21,"marks":3882,"text":3884},"8ec2323bf5a41",[3883],"b2d63f44ae60","the foundation for creating a thriving knowledge management practice",{"_key":3886,"_type":21,"marks":3887,"text":3888},"8ec2323bf5a42",[],". Put plainly, it’s a centralized digital library that contains all of the information your employees need to do their job.",[3890],{"_key":3883,"_type":2622,"href":2623},{"_key":3892,"_type":17,"children":3893,"markDefs":3897,"style":25},"20ebc4427a4d",[3894],{"_key":3895,"_type":21,"marks":3896,"text":1667},"3bf12e7581ed0",[],[],{"_key":3899,"_type":17,"children":3900,"markDefs":3905,"style":25},"3c6ea1405223",[3901],{"_key":3902,"_type":21,"marks":3903,"text":3904},"2479553455260",[],"Knowledge bases contain information, documents, and FAQs aimed at solving problems, answering questions, and offering guidance. They include a wide range of knowledge types and sources, from simple how-to guides to highly technical documentation.",[],{"_key":3907,"_type":17,"children":3908,"markDefs":3912,"style":25},"11f6e35cf81c",[3909],{"_key":3910,"_type":21,"marks":3911,"text":1667},"e2156939dd050",[],[],{"_key":3914,"_type":17,"children":3915,"markDefs":3920,"style":25},"bbf6cbedf3ea",[3916],{"_key":3917,"_type":21,"marks":3918,"text":3919},"f39a2d90770f0",[],"Ideally, your knowledge platform doesn’t just store data; it organizes it and makes it easily accessible to anyone who needs it. It brings the collective wisdom of your organization and its employees together in a single place. From there, users can self-serve knowledge, quickly finding solutions to their problems and getting back to more challenging and creative work.",[],{"_key":3922,"_type":17,"children":3923,"markDefs":3927,"style":25},"590c7a50ae0b",[3924],{"_key":3925,"_type":21,"marks":3926,"text":1667},"a28f95e8ff950",[],[],{"_key":3929,"_type":17,"children":3930,"markDefs":3935,"style":25},"dec2355ee67d",[3931],{"_key":3932,"_type":21,"marks":3933,"text":3934},"63203e965b810",[],"Because technology is constantly changing, your knowledge repository needs to change, too. A healthy, robust knowledge base must be continually updated, so the knowledge it contains remains fresh.",[],{"_key":3937,"_type":17,"children":3938,"markDefs":3943,"style":1840},"b4cfe886bbe8",[3939],{"_key":3940,"_type":21,"marks":3941,"text":3942},"5b5ce1d13ede0",[],"Benefits of a healthy knowledge base",[],{"_key":3945,"_type":17,"children":3946,"markDefs":3951,"style":25},"25f000228f91",[3947],{"_key":3948,"_type":21,"marks":3949,"text":3950},"512bea43e04c0",[],"A healthy knowledge base delivers plenty of benefits for both individuals and teams:",[],{"_key":3953,"_type":17,"children":3954,"markDefs":3958,"style":25},"10336d463faf",[3955],{"_key":3956,"_type":21,"marks":3957,"text":1667},"97ca895eaaed0",[],[],{"_key":3960,"_type":17,"children":3961,"level":2469,"listItem":2570,"markDefs":3978,"style":25},"dfac93fae381",[3962,3966,3970,3974],{"_key":3963,"_type":21,"marks":3964,"text":3965},"43b6ec0a95c20",[2763],"Faster time-to-solution:",{"_key":3967,"_type":21,"marks":3968,"text":3969},"43b6ec0a95c21",[]," Our global ",{"_key":3971,"_type":21,"marks":3972,"text":3538},"43b6ec0a95c22",[3973],"3b822007bbb1",{"_key":3975,"_type":21,"marks":3976,"text":3977},"43b6ec0a95c23",[]," found that professional developers spend a lot of time looking for answers to their questions. Specifically, more than 60% of respondents spend 30 minutes or more a day searching for solutions, with one in four devs spending at least 60 minutes looking for answers. A healthy knowledge-sharing and management ecosystem can significantly reduce this time, giving your teams more time for innovation. The faster your time-to-solution, the more empowered employees will be to unblock themselves and help colleagues and customers work through issues when they arise. The efficiency and productivity gains follow from there.",[3979],{"_key":3973,"_type":2622,"href":3553},{"_key":3981,"_type":17,"children":3982,"level":2469,"listItem":2570,"markDefs":4000,"style":25},"76276f36b0d0",[3983,3987,3991,3996],{"_key":3984,"_type":21,"marks":3985,"text":3986},"59edb6c0a9a20",[2763],"Knowledge reuse: ",{"_key":3988,"_type":21,"marks":3989,"text":3990},"59edb6c0a9a21",[],"Expert knowledge must be reusable to have any enduring business value. Instead of subject matter experts repeatedly answering the same questions, a knowledge base makes this information accessible to everyone. Searching for and sharing knowledge eats up a lot of your employees’ time. Our ",{"_key":3992,"_type":21,"marks":3993,"text":3995},"59edb6c0a9a22",[3994],"12ad97435fab","annual developer survey",{"_key":3997,"_type":21,"marks":3998,"text":3999},"59edb6c0a9a23",[]," found that 75% of professional developers find themselves answering questions they’ve answered before, while close to half (47%) spend 30 minutes or more a day answering questions. Knowledge reuse allows your most experienced and knowledgeable employees to spend more time contributing to new projects.",[4001],{"_key":3994,"_type":2622,"href":3553},{"_key":4003,"_type":17,"children":4004,"level":2469,"listItem":2570,"markDefs":4013,"style":25},"b3259618608f",[4005,4009],{"_key":4006,"_type":21,"marks":4007,"text":4008},"ce1ce3d3df300",[2763],"Customer service: ",{"_key":4010,"_type":21,"marks":4011,"text":4012},"ce1ce3d3df301",[],"An external knowledge base is a boon for customer service. Customers generally prefer self-service over contacting customer support, so an easy-to-use knowledge base can significantly improve customer satisfaction. Internal knowledge bases allow customer success teams to move faster, too. Support agents in different time zones, for example, don’t have to wait for colleagues to come online if they can find the solution on their own.",[],{"_key":4015,"_type":17,"children":4016,"level":2469,"listItem":2570,"markDefs":4033,"style":25},"02c2ed0877ba",[4017,4021,4025,4029],{"_key":4018,"_type":21,"marks":4019,"text":4020},"29a60f0e27480",[2763],"Better collaboration and knowledge sharing:",{"_key":4022,"_type":21,"marks":4023,"text":4024},"29a60f0e27481",[]," A well-designed internal knowledge system facilitates better communication and collaboration among team members. From new hires to seasoned subject matter experts, everyone has a centralized hub for knowledge sharing. Every employee becomes a potential support agent, taggable on a question when their expertise is needed. An up-to-date knowledge base lifts much of the burden from subject matter experts (SMEs) and helps break down silos between teams. For 30% of developers, according to our ",{"_key":4026,"_type":21,"marks":4027,"text":3538},"29a60f0e27482",[4028],"f218a1cdf92a",{"_key":4030,"_type":21,"marks":4031,"text":4032},"29a60f0e27483",[],", knowledge silos impact their productivity 10 times a week or even more often—that’s an average of twice a day for a five-day workweek.",[4034],{"_key":4028,"_type":2622,"href":3553},{"_key":4036,"_type":17,"children":4037,"level":2469,"listItem":2570,"markDefs":4046,"style":25},"f3baefee8d2f",[4038,4042],{"_key":4039,"_type":21,"marks":4040,"text":4041},"64cad2de90be0",[2763],"Training and onboarding: ",{"_key":4043,"_type":21,"marks":4044,"text":4045},"64cad2de90be1",[],"For new employees, an internal knowledge base can serve as an orientation manual. As new hires get oriented, they can self-serve answers to their questions, empowering them to bring themselves up to speed and reducing the burden on SMEs and managers.",[],{"_key":4048,"_type":17,"children":4049,"markDefs":4054,"style":1707},"a63f8feefa5b",[4050],{"_key":4051,"_type":21,"marks":4052,"text":4053},"067c84a5d1a40",[],"Outdated knowledge presents challenges",[],{"_key":4056,"_type":17,"children":4057,"markDefs":4071,"style":25},"77e834da146a",[4058,4062,4067],{"_key":4059,"_type":21,"marks":4060,"text":4061},"a9d6ac8a1d030",[],"Knowledge shouldn’t be stagnant. ",{"_key":4063,"_type":21,"marks":4064,"text":4066},"a9d6ac8a1d031",[4065],"0d9f3a9dee5b","A healthy knowledge base",{"_key":4068,"_type":21,"marks":4069,"text":4070},"a9d6ac8a1d032",[]," must be continually refreshed and updated. When information falls out of date and isn’t promptly refreshed, employees lose trust in the knowledge repository. They learn that they can’t rely on it as a source of up-to-the-minute information. And the moment your team stops trusting your knowledge base is the moment it becomes redundant.",[4072],{"_key":4065,"_type":2622,"href":4073},"https://stackoverflow.co/teams/resources/how-to-keep-your-knowledge-base-healthy-with-content/",{"_key":4075,"_type":17,"children":4076,"markDefs":4080,"style":25},"798e85b98aa4",[4077],{"_key":4078,"_type":21,"marks":4079,"text":1667},"08b40a366df60",[],[],{"_key":4082,"_type":17,"children":4083,"markDefs":4096,"style":25},"9c97738cee4b",[4084,4088,4092],{"_key":4085,"_type":21,"marks":4086,"text":4087},"9f2fe1f3c4020",[],"When the information in a ",{"_key":4089,"_type":21,"marks":4090,"text":2615},"9f2fe1f3c4021",[4091],"1ecfce0786fa",{"_key":4093,"_type":21,"marks":4094,"text":4095},"9f2fe1f3c4022",[]," grows stale, teams find unproductive, piecemeal ways to get information, like interrupting a coworker or spending hours struggling to solve an issue for which a solution already exists. As users stop coming back to the platform to add new knowledge, everything becomes further outdated, and the lack of trust becomes an even bigger, self-perpetuating problem.",[4097],{"_key":4091,"_type":2622,"href":4098},"https://stackoverflow.co/teams/resources/how-do-you-stack-up/",{"_key":4100,"_type":17,"children":4101,"markDefs":4106,"style":1707},"d9731d1cb259",[4102],{"_key":4103,"_type":21,"marks":4104,"text":4105},"162e0652a1f50",[],"How to assess the state of your knowledge base",[],{"_key":4108,"_type":17,"children":4109,"markDefs":4114,"style":25},"fefb6bbe8630",[4110],{"_key":4111,"_type":21,"marks":4112,"text":4113},"5a1afbe57ea30",[],"Keeping your knowledge base healthy—that is, comprehensive, accurate, and up-to-date—requires a great deal of manual effort and expert time or a knowledge management platform that can identify and surface information in need of an update.",[],{"_key":4116,"_type":17,"children":4117,"markDefs":4121,"style":25},"bbadaee3cbec",[4118],{"_key":4119,"_type":21,"marks":4120,"text":1667},"bfd79f629fe20",[],[],{"_key":4123,"_type":17,"children":4124,"markDefs":4129,"style":25},"17ed59be460f",[4125],{"_key":4126,"_type":21,"marks":4127,"text":4128},"df78c3e713730",[],"Here are some things to consider in making your assessment:",[],{"_key":4131,"_type":17,"children":4132,"markDefs":4136,"style":25},"5b4c73a5b7b9",[4133],{"_key":4134,"_type":21,"marks":4135,"text":1667},"77728c95817f0",[],[],{"_key":4138,"_type":17,"children":4139,"level":2469,"listItem":2570,"markDefs":4144,"style":25},"7c3feebfd720",[4140],{"_key":4141,"_type":21,"marks":4142,"text":4143},"5fe31e327f9a0",[],"Is the tacit or implicit knowledge (that is, knowledge that is tough to extract/express, gained through experience rather than instruction) within your organization stored where current and future employees can access it?",[],{"_key":4146,"_type":17,"children":4147,"level":2469,"listItem":2570,"markDefs":4152,"style":25},"fb73ce1f0ede",[4148],{"_key":4149,"_type":21,"marks":4150,"text":4151},"6a75dc4138bb0",[],"Would that implicit knowledge be preserved if current team members moved on to other roles, or would it be lost?",[],{"_key":4154,"_type":17,"children":4155,"level":2469,"listItem":2570,"markDefs":4160,"style":25},"40083623590c",[4156],{"_key":4157,"_type":21,"marks":4158,"text":4159},"656958388c990",[],"How old is the content in your knowledge base? How recently has it been refreshed?",[],{"_key":4162,"_type":17,"children":4163,"level":2469,"listItem":2570,"markDefs":4168,"style":25},"156d7f70b165",[4164],{"_key":4165,"_type":21,"marks":4166,"text":4167},"fbb10282ed990",[],"Are people still turning to your knowledge base for answers, or are they finding workarounds because it isn’t complete, reliable, or fully updated?",[],{"_key":4170,"_type":17,"children":4171,"level":2469,"listItem":2570,"markDefs":4176,"style":25},"91e9045d5769",[4172],{"_key":4173,"_type":21,"marks":4174,"text":4175},"d9ffe1cc7de40",[],"What process do you have for subject matter experts and stakeholders to review and refresh your knowledge?",[],{"_key":4178,"_type":17,"children":4179,"level":2469,"listItem":2570,"markDefs":4184,"style":25},"0e11aaf10739",[4180],{"_key":4181,"_type":21,"marks":4182,"text":4183},"9f3d49c2d0780",[],"Do you have regular audits or a quality control process in place?",[],{"_key":4186,"_type":17,"children":4187,"level":2469,"listItem":2570,"markDefs":4192,"style":25},"9580433f50e7",[4188],{"_key":4189,"_type":21,"marks":4190,"text":4191},"78236f138b290",[],"How do you categorize content within your knowledge base? Can users tag content to make sure it’s easily surfaceable for the next person who needs it?",[],{"_key":4194,"_type":17,"children":4195,"level":2469,"listItem":2570,"markDefs":4200,"style":25},"57d01780f24f",[4196],{"_key":4197,"_type":21,"marks":4198,"text":4199},"dde1e0c272690",[],"How do you alert SMEs when their input is needed?",[],{"_key":4202,"_type":17,"children":4203,"markDefs":4208,"style":1707},"1e409e874294",[4204],{"_key":4205,"_type":21,"marks":4206,"text":4207},"e74d04832e220",[],"Using Content Health to keep your knowledge base relevant",[],{"_key":4210,"_type":17,"children":4211,"markDefs":4233,"style":25},"de236aa31433",[4212,4216,4220,4224,4229],{"_key":4213,"_type":21,"marks":4214,"text":4215},"19c9537b93ba0",[],"At Stack Overflow, we naturally use ",{"_key":4217,"_type":21,"marks":4218,"text":2511},"19c9537b93ba1",[4219],"dd4ba9a52e42",{"_key":4221,"_type":21,"marks":4222,"text":4223},"19c9537b93ba2",[]," as our knowledge repository and knowledge-sharing platform. And because even the most comprehensive and well-organized systems need some spring cleaning from time to time, we rely on the ",{"_key":4225,"_type":21,"marks":4226,"text":4228},"19c9537b93ba3",[4227],"4eed5d7a9d0e","Content Health",{"_key":4230,"_type":21,"marks":4231,"text":4232},"19c9537b93ba4",[]," feature to identify and surface knowledge that might be incomplete or past its expiration date.",[4234,4235],{"_key":4219,"_type":2622,"href":2741},{"_key":4227,"_type":2622,"href":4236},"https://stackoverflow.co/teams/resources/introduction-to-content-health/",{"_key":4238,"_type":17,"children":4239,"markDefs":4243,"style":25},"f1073269a5aa",[4240],{"_key":4241,"_type":21,"marks":4242,"text":1667},"af3709908cd80",[],[],{"_key":4245,"_type":17,"children":4246,"markDefs":4259,"style":25},"491e009e4caf",[4247,4251,4255],{"_key":4248,"_type":21,"marks":4249,"text":4250},"1bc6aaadb6890",[],"As we mentioned above, maintaining a healthy knowledge base requires regular reviews and validation of information by SMEs to ensure accuracy and relevance. Collaboration between team members and SMEs is crucial for identifying outdated content and integrating new knowledge; ",{"_key":4252,"_type":21,"marks":4253,"text":4228},"1bc6aaadb6891",[4254],"ef3e94f0f956",{"_key":4256,"_type":21,"marks":4257,"text":4258},"1bc6aaadb6892",[]," makes this process as seamless and organic as possible.",[4260],{"_key":4254,"_type":2622,"href":4261},"https://stackoverflow.co/teams/features/#content-health",{"_key":4263,"_type":17,"children":4264,"markDefs":4268,"style":25},"dbf9416fc4ff",[4265],{"_key":4266,"_type":21,"marks":4267,"text":1667},"6e52351e50cb0",[],[],{"_key":4270,"_type":17,"children":4271,"markDefs":4285,"style":25},"b15c99d6bdda",[4272,4276,4281],{"_key":4273,"_type":21,"marks":4274,"text":4275},"e6125f830d7f0",[],"SMEs and content moderators can take action by reviewing, updating, or retiring knowledge that Content Health flags, rather than manually scouring the knowledge repository for necessary updates. Content Health flags content worth revisiting through customizable criteria such as creation date, last updated date, frequency of use, and tagged topics. A feature like Content Health keeps shared knowledge relevant so that your knowledge ",{"_key":4277,"_type":21,"marks":4278,"text":4280},"e6125f830d7f1",[4279],"487ec8e448fe","stays healthy",{"_key":4282,"_type":21,"marks":4283,"text":4284},"e6125f830d7f2",[]," and continues to deliver value for your organization.",[4286],{"_key":4279,"_type":2622,"href":4098},{"_key":4288,"_type":17,"children":4289,"markDefs":4294,"style":1707},"370f2af37219",[4290],{"_key":4291,"_type":21,"marks":4292,"text":4293},"70cb84b6f86a0",[],"A source of truth",[],{"_key":4296,"_type":17,"children":4297,"markDefs":4302,"style":25},"c69678d80e25",[4298],{"_key":4299,"_type":21,"marks":4300,"text":4301},"63b6d786bc4a0",[],"Your knowledge base is a vital source of truth, providing up-to-date and relevant information to users when they need it. Keeping your knowledge base up-to-date and dynamic is crucial for fostering innovation, improving collaboration and communication within and across teams, and increasing your organizational efficiency.",[],{"_createdAt":9,"_id":10,"_rev":11,"_type":12,"_updatedAt":13,"description":4304,"slug":4310,"title":29},[4305],{"_key":16,"_type":17,"children":4306,"markDefs":4309,"style":25},[4307],{"_key":20,"_type":21,"marks":4308,"text":23},[],[],{"_type":27,"current":28},{"_type":49,"asset":4312},{"_ref":89,"_type":52},[4314,4317,4320],{"_key":4315,"_ref":4316,"_type":52},"2518f24b6b5c","2125ae42-7585-4f98-84ef-96d3a6779e9b",{"_key":4318,"_ref":4319,"_type":52},"a719a3204f56","prismic_YZLO8xIAACEAvY8Z",{"_key":4321,"_ref":4322,"_type":52},"891cd5f8980d","prismic_YIL4VhAAACEAGd1y",{"_ref":2446,"_type":52},[4325],{"_key":4326,"_ref":3828,"_type":52},"01951946a822",{"_type":3403,"seoDescription":4328,"seoTitle":102},"Learn about the importance of keeping a robust, up-to-date knowledge base.",{"_type":27,"current":93},{"_ref":33,"_type":52},{"_createdAt":4332,"_id":4333,"_rev":1180,"_system":4334,"_type":1651,"_updatedAt":1184,"body":4337,"category":4892,"displayContents":3398,"image":4900,"preface":107,"product":4902,"publishedAt":108,"resourceType":4903,"seo":4906,"slug":4911,"subcategory":4912,"title":119,"visible":3398},"2024-10-09T16:10:04Z","deb29e12-7f75-418b-ad02-6f964ddddb7c",{"base":4335},{"id":4333,"rev":4336},"iwIk0EhdBdoIVjJwZIZ3a6",[4338,4346,4354,4361,4369,4377,4385,4393,4401,4409,4439,4458,4465,4473,4481,4500,4508,4516,4523,4531,4549,4557,4565,4573,4581,4589,4597,4605,4613,4621,4629,4637,4645,4653,4661,4669,4682,4694,4706,4718,4730,4742,4749,4757,4765,4773,4781,4789,4797,4804,4812,4820,4828,4836,4844,4859,4867,4880,4885],{"_key":4339,"_type":17,"children":4340,"markDefs":4345,"style":25},"241c2186f7fe",[4341],{"_key":4342,"_type":21,"marks":4343,"text":4344},"532457533d150",[],"Moments at work where you simply don’t know what to do or how to proceed should be few and far between. One of the ways organizations accomplish that is by establishing, documenting, and sharing standard operating procedures (SOPs) for every aspect of the work they do, from onboarding new hires to deploying new software to coping with a security breach.",[],{"_key":4347,"_type":17,"children":4348,"markDefs":4353,"style":25},"ab3b0d0839f2",[4349],{"_key":4350,"_type":21,"marks":4351,"text":4352},"ae7ca5adbee10",[],"In this piece, we’ll define what a standard operating procedure is and explain why SOPs are important for productivity at an individual, team, and organizational level. We’ll outline how standard operating procedures help streamline business processes, increase efficiency, and maintain business continuity as individual subject matter experts (SMEs) move on to new roles and new team members are brought up to speed. We’ll also run through the key components of a standard operating procedure template and give you a free SOP template you can use to create one for your organization.",[],{"_key":4355,"_type":17,"children":4356,"markDefs":4360,"style":25},"bd77b9021529",[4357],{"_key":4358,"_type":21,"marks":4359,"text":1667},"281a2e65b365",[],[],{"_key":4362,"_type":17,"children":4363,"markDefs":4368,"style":1707},"da43590b538b",[4364],{"_key":4365,"_type":21,"marks":4366,"text":4367},"8c2e2453e49d0",[],"SOPs and knowledge management",[],{"_key":4370,"_type":17,"children":4371,"markDefs":4376,"style":25},"d6befe89051f",[4372],{"_key":4373,"_type":21,"marks":4374,"text":4375},"1e92f4b39e850",[],"SOPs play a crucial role in optimizing internal processes by ensuring that critical information is properly captured, preserved, organized, and up-to-date, as well as easily accessible to anyone searching for that information. They ensure a systematic approach that fosters consistency and enhances overall organizational efficiency, and they are key to capturing vital institutional knowledge to ensure business continuity over time. As such, they’re central to any effective knowledge management and/or knowledge sharing strategy.",[],{"_key":4378,"_type":17,"children":4379,"markDefs":4384,"style":1840},"4b186ea76e68",[4380],{"_key":4381,"_type":21,"marks":4382,"text":4383},"66cee7e6b6620",[],"What does SOP stand for?",[],{"_key":4386,"_type":17,"children":4387,"markDefs":4392,"style":25},"3600bac8f23a",[4388],{"_key":4389,"_type":21,"marks":4390,"text":4391},"2b9aa49907d60",[],"A standard operating procedure is simply a piece of documentation that describes a business process or function with the goal of standardizing it and making it repeatable. Different organizations might call them user guides, employee handbooks, manuals, or playbooks, but they’re all in service of the same goal: to preserve institutional knowledge and make it accessible for the next person who finds themselves in that situation.",[],{"_key":4394,"_type":17,"children":4395,"markDefs":4400,"style":25},"7224ae5f7115",[4396],{"_key":4397,"_type":21,"marks":4398,"text":4399},"c21d24ca02af0",[],"SOPs should be in place for every business process. Human resources might have an SOP for how medical leave is approved. Marketing teams have SOPs that guide how they publish blog posts and create social media content. Sales teams have SOPs for responding to prospects’ questions and objections. Engineering teams have SOPs for requesting code reviews and deploying new software.",[],{"_key":4402,"_type":17,"children":4403,"markDefs":4408,"style":1840},"d8fd20aba8d1",[4404],{"_key":4405,"_type":21,"marks":4406,"text":4407},"96901a9014670",[],"The value of institutional knowledge",[],{"_key":4410,"_type":17,"children":4411,"markDefs":4434,"style":25},"849610170ffa",[4412,4416,4421,4425,4430],{"_key":4413,"_type":21,"marks":4414,"text":4415},"4ce110e6c4c50",[],"Capturing and sharing institutional knowledge—from general best practices to specific company policies to details about your tech stack—is vital to a thriving knowledge management/",{"_key":4417,"_type":21,"marks":4418,"text":4420},"4ce110e6c4c51",[4419],"1b54bf05cbdb","knowledge sharing",{"_key":4422,"_type":21,"marks":4423,"text":4424},"4ce110e6c4c52",[]," practice. As we’ve written, organizations need a ",{"_key":4426,"_type":21,"marks":4427,"text":4429},"4ce110e6c4c53",[4428],"372fd7f78eab","knowledge management strategy",{"_key":4431,"_type":21,"marks":4432,"text":4433},"4ce110e6c4c54",[]," that allows employees to capture, discover, and share institutional knowledge organically, without interrupting their existing workflows. The alternative is wasted time spent searching for answers others have already provided, knowledge loss when employees move on or forget context and details, and a grinding halt to productivity and efficiency throughout the organization.",[4435,4437],{"_key":4419,"_type":2622,"href":4436},"https://stackoverflow.co/teams/resources/empowering-teams-unleashing-the-power-of-knowledge-sharing/",{"_key":4428,"_type":2622,"href":4438},"https://stackoverflow.co/teams/resources/craft-a-knowledge-management-strategy/",{"_key":4440,"_type":17,"children":4441,"markDefs":4455,"style":25},"42466844ab6b",[4442,4446,4451],{"_key":4443,"_type":21,"marks":4444,"text":4445},"c6f88da461680",[],"An important note: As more organizations adopt generative AI (GenAI)-powered tools, an effective knowledge management strategy becomes ",{"_key":4447,"_type":21,"marks":4448,"text":4450},"c6f88da461681",[4449],"bd53b815084f","even more critical",{"_key":4452,"_type":21,"marks":4453,"text":4454},"c6f88da461682",[]," in ensuring the consistency and accuracy of AI output.",[4456],{"_key":4449,"_type":2622,"href":4457},"https://stackoverflow.blog/2023/07/06/why-knowledge-management-is-foundational-to-ai-success/",{"_key":4459,"_type":17,"children":4460,"markDefs":4464,"style":25},"bc4729a71479",[4461],{"_key":4462,"_type":21,"marks":4463,"text":1667},"8d56b7fd41eb",[],[],{"_key":4466,"_type":17,"children":4467,"markDefs":4472,"style":1707},"4f021c93b1a4",[4468],{"_key":4469,"_type":21,"marks":4470,"text":4471},"f6ac16788bc80",[],"How an SOP contributes to organizational success",[],{"_key":4474,"_type":17,"children":4475,"markDefs":4480,"style":25},"22cc0ed47576",[4476],{"_key":4477,"_type":21,"marks":4478,"text":4479},"5ebd31f5e48f0",[],"SOPs are essential to organizational success: they improve efficiency on an individual and a team level, make knowledge-sharing and retention possible and repeatable, and hugely expedite and enhance the training and onboarding of new employees.",[],{"_key":4482,"_type":17,"children":4483,"markDefs":4497,"style":25},"6f9f72ab8016",[4484,4488,4493],{"_key":4485,"_type":21,"marks":4486,"text":4487},"6178256699e90",[],"They contribute organizational efficiency by streamlining workflows and establishing repeatable workflows to ensure consistency. As we noted, they play a major role in a successful knowledge management and knowledge-sharing strategy. And they give new employees a clear structure for understanding how to perform their essential job functions. SOPs, as part of a well-organized knowledge base, allow users to self-serve the knowledge they need without ",{"_key":4489,"_type":21,"marks":4490,"text":4492},"6178256699e91",[4491],"d238f2c9f5e7","interrupting their own or others’ workflows",{"_key":4494,"_type":21,"marks":4495,"text":4496},"6178256699e92",[],".",[4498],{"_key":4491,"_type":2622,"href":4499},"https://stackoverflow.blog/2023/05/22/modern-work-requires-attention-constant-alerts-steal-it/",{"_key":4501,"_type":17,"children":4502,"markDefs":4507,"style":1840},"db9026a9850e",[4503],{"_key":4504,"_type":21,"marks":4505,"text":4506},"f79658a8ff060",[],"Increased efficiency",[],{"_key":4509,"_type":17,"children":4510,"markDefs":4515,"style":25},"803d17edb0e4",[4511],{"_key":4512,"_type":21,"marks":4513,"text":4514},"ebbf3e7931940",[],"SOPs help streamline workflows and processes by ensuring that tasks are performed consistently and correctly. By providing clear instructions, SOPs reduce the likelihood of errors and rework, thereby saving time and resources (not to mention headaches). They eliminate the need to (re)create procedures from scratch, freeing up employees to focus on higher-order tasks. Finally, by documenting the best ways to perform certain tasks or respond in certain situations, SOPs serve as a record of an organization’s best practices.",[],{"_key":4517,"_type":17,"children":4518,"markDefs":4522,"style":25},"0336c8d4b5a4",[4519],{"_key":4520,"_type":21,"marks":4521,"text":1667},"bb634d1c67f0",[],[],{"_key":4524,"_type":17,"children":4525,"markDefs":4530,"style":1840},"694f508e382a",[4526],{"_key":4527,"_type":21,"marks":4528,"text":4529},"ff8d96e7b94c0",[],"Improved knowledge sharing and retention",[],{"_key":4532,"_type":17,"children":4533,"markDefs":4546,"style":25},"21120f1e6204",[4534,4538,4542],{"_key":4535,"_type":21,"marks":4536,"text":4537},"eac057957e440",[],"In a ",{"_key":4539,"_type":21,"marks":4540,"text":66},"eac057957e441",[4541],"9899556270b2",{"_key":4543,"_type":21,"marks":4544,"text":4545},"eac057957e442",[]," ecosystem, SOPs are a primary means by which employees can share information, experience, and insight. Good SOPs enable greater efficiency, more effective collaboration across teams, and continuous improvement. They can be particularly helpful in large organizations, where knowledge silos and other barriers can keep teams from communicating as effectively as everyone would like.",[4547],{"_key":4541,"_type":2622,"href":4548},"https://stackoverflow.co/teams/resources/best-practices-for-knowledge-sharing/",{"_key":4550,"_type":17,"children":4551,"markDefs":4556,"style":25},"37f0238fdb20",[4552],{"_key":4553,"_type":21,"marks":4554,"text":4555},"f7cad5b326ca0",[],"By documenting essential information, SOP templates help capture and retain organizational knowledge, allowing the organization to avoid knowledge loss when employees leave. This business continuity is crucial for maintaining organizational stability over time.",[],{"_key":4558,"_type":17,"children":4559,"markDefs":4564,"style":1840},"7e37755012bf",[4560],{"_key":4561,"_type":21,"marks":4562,"text":4563},"c41925ab86150",[],"Accelerated onboarding and training for new employees",[],{"_key":4566,"_type":17,"children":4567,"markDefs":4572,"style":25},"3e903dfa5149",[4568],{"_key":4569,"_type":21,"marks":4570,"text":4571},"210de6fd18c70",[],"Training and onboarding new employees can be a challenging and time-consuming process, and many organizations are looking for ways to shorten the time-to-value of new hires. SOPs are valuable resources here. With standard operating procedures in place, training/onboarding materials are kept up-to-date and easily accessible, empowering employees to learn at their own pace and refer back to training materials as needed.",[],{"_key":4574,"_type":17,"children":4575,"markDefs":4580,"style":25},"3dbdc69eea4d",[4576],{"_key":4577,"_type":21,"marks":4578,"text":4579},"2fee9a9bb7bf0",[],"SOPs also provide a clear workflow for new hires, helping them to become productive team members more quickly. This structured approach reduces the learning curve and ensures that new employees can contribute to the organization's success from the outset. A documented set of standardized procedures also helps ensure that all new employees receive the same level of training across the same areas.",[],{"_key":4582,"_type":17,"children":4583,"markDefs":4588,"style":1707},"354789706d56",[4584],{"_key":4585,"_type":21,"marks":4586,"text":4587},"8bfc93c6ce800",[],"Creating and writing an SOP",[],{"_key":4590,"_type":17,"children":4591,"markDefs":4596,"style":25},"10666afa9332",[4592],{"_key":4593,"_type":21,"marks":4594,"text":4595},"1020eec956a10",[],"By this point, we hope we’ve communicated the importance of standard operating procedures within a business, especially how they enable effective knowledge management and information-sharing across teams. Now, we’ll talk about the steps involved in creating an SOP.",[],{"_key":4598,"_type":17,"children":4599,"markDefs":4604,"style":1840},"6e143860f8d8",[4600],{"_key":4601,"_type":21,"marks":4602,"text":4603},"fa291f4cfc830",[],"Identifying the purpose and scope",[],{"_key":4606,"_type":17,"children":4607,"markDefs":4612,"style":25},"76a25fd38ebf",[4608],{"_key":4609,"_type":21,"marks":4610,"text":4611},"648f5dc144d90",[],"We’ve explained the general purpose of a standard operating procedure: a piece of documentation that clearly describes a business process or task in order to ensure that the process is carried out correctly and consistently. Obviously, SOPs vary hugely in length, scope, and complexity, depending on the process being described, the industry, the level of technical knowledge required, and many other variables. So the process of creating an SOP begins with unambiguously establishing what it will cover and, just as importantly, what it will not.",[],{"_key":4614,"_type":17,"children":4615,"markDefs":4620,"style":25},"17f8c8ccc802",[4616],{"_key":4617,"_type":21,"marks":4618,"text":4619},"db53cd9292a20",[],"Clearly defining the purpose and scope of an SOP is crucial for ensuring it remains valuable and effective. Doing so also sets reasonable expectations and objectives to guide the work going forward, helping different stakeholders communicate and collaborate more effectively.",[],{"_key":4622,"_type":17,"children":4623,"markDefs":4628,"style":1840},"5a0e26382c2d",[4624],{"_key":4625,"_type":21,"marks":4626,"text":4627},"dc6ad69e796c0",[],"Identifying the key stakeholders and their roles",[],{"_key":4630,"_type":17,"children":4631,"markDefs":4636,"style":25},"a99d2b5c2b99",[4632],{"_key":4633,"_type":21,"marks":4634,"text":4635},"79b68b4cc84b0",[],"Key stakeholders in the creation of a statement of purpose naturally include individuals or teams with a vested interest in the process at stake. Identifying the key stakeholders is essential for ensuring that the SOP is comprehensive and meets the needs of everybody involved.",[],{"_key":4638,"_type":17,"children":4639,"markDefs":4644,"style":25},"c3a281e9a844",[4640],{"_key":4641,"_type":21,"marks":4642,"text":4643},"7a576f0ab0720",[],"To ensure accuracy and practical applicability, it’s crucial to involve stakeholders in the process of drafting and defining an SOP. Each stakeholder has specific roles and responsibilities in the SOP creation process. For example, managers may be responsible for approving the SOP, while subject matter experts may provide technical input. Employees who will be using the SOP should also be involved in the process to provide practical insights and feedback.",[],{"_key":4646,"_type":17,"children":4647,"markDefs":4652,"style":25},"34e16f468bbb",[4648],{"_key":4649,"_type":21,"marks":4650,"text":4651},"ec34711930dc0",[],"Stakeholder involvement also promotes buy-in and community ownership of the SOP. When stakeholders are involved in the creation process, they’re more likely to understand why the SOP is important and more likely to follow the process it outlines. More stakeholder involvement also means more opportunities to identify potential challenges and pinpoint areas in need of updates or improvements. This helps keep the SOP robust and relevant. Regular check-ins, feedback sessions, and reviews also help ensure that all stakeholders are on the same page and that the SOP meets the organization's needs.",[],{"_key":4654,"_type":17,"children":4655,"markDefs":4660,"style":1840},"0003c297e61a",[4656],{"_key":4657,"_type":21,"marks":4658,"text":4659},"666085172658",[],"\nKey components",[],{"_key":4662,"_type":17,"children":4663,"markDefs":4668,"style":25},"9660adf003ac",[4664],{"_key":4665,"_type":21,"marks":4666,"text":4667},"f26956bcb5f40",[],"An effective SOP should include the following key components:",[],{"_key":4670,"_type":17,"children":4671,"level":2469,"listItem":4680,"markDefs":4681,"style":25},"7d3dfaf9746a",[4672,4676],{"_key":4673,"_type":21,"marks":4674,"text":4675},"13cbf329b31b0",[2763],"Title and purpose",{"_key":4677,"_type":21,"marks":4678,"text":4679},"13cbf329b31b1",[],": Clearly state the title and purpose of the SOP. The title should be concise and descriptive, while the purpose should explain why the SOP is necessary and what it aims to achieve.","number",[],{"_key":4683,"_type":17,"children":4684,"level":2469,"listItem":4680,"markDefs":4693,"style":25},"050025d0f9ea",[4685,4689],{"_key":4686,"_type":21,"marks":4687,"text":4688},"a1d90e0d2f9f0",[2763],"Scope",{"_key":4690,"_type":21,"marks":4691,"text":4692},"a1d90e0d2f9f1",[],": Define the boundaries of the procedure, including any limitations or exclusions. This section should clearly outline what the SOP covers and what it does not.",[],{"_key":4695,"_type":17,"children":4696,"level":2469,"listItem":4680,"markDefs":4705,"style":25},"881c518045e3",[4697,4701],{"_key":4698,"_type":21,"marks":4699,"text":4700},"9e932429dd3e0",[2763],"Responsibilities",{"_key":4702,"_type":21,"marks":4703,"text":4704},"9e932429dd3e1",[],": Identify the roles and responsibilities of individuals involved in the procedure. This section should specify who is responsible for each task so that everyone can easily understand the part they’re required to play.",[],{"_key":4707,"_type":17,"children":4708,"level":2469,"listItem":4680,"markDefs":4717,"style":25},"79319d9a8d00",[4709,4713],{"_key":4710,"_type":21,"marks":4711,"text":4712},"f1800a706ae20",[2763],"Procedure",{"_key":4714,"_type":21,"marks":4715,"text":4716},"f1800a706ae21",[],": Provide step-by-step instructions for performing the tasks or processes. This section should be detailed and clear, using simple language and visual aids, such as diagrams or flowcharts, where they’re helpful for getting information across.",[],{"_key":4719,"_type":17,"children":4720,"level":2469,"listItem":4680,"markDefs":4729,"style":25},"649ea0512c21",[4721,4725],{"_key":4722,"_type":21,"marks":4723,"text":4724},"53c7e54385500",[2763],"References",{"_key":4726,"_type":21,"marks":4727,"text":4728},"53c7e54385501",[],": Include any relevant references, such as related SOPs, guidelines, or regulations. This section should provide additional resources that team members can refer to for more information.",[],{"_key":4731,"_type":17,"children":4732,"level":2469,"listItem":4680,"markDefs":4741,"style":25},"9fe79c024003",[4733,4737],{"_key":4734,"_type":21,"marks":4735,"text":4736},"afd41688df4b",[2763],"Revision history",{"_key":4738,"_type":21,"marks":4739,"text":4740},"ac2474493363",[],": Document any changes or updates to the SOP. This section should include the date of each revision, a summary of the changes, and the name of the person who made the changes. This captures the evolution of organizational best practices and preserves some of the context around previous decisions.",[],{"_key":4743,"_type":17,"children":4744,"markDefs":4748,"style":25},"6937f13d20e5",[4745],{"_key":4746,"_type":21,"marks":4747,"text":1667},"e7d3b6fe1860",[],[],{"_key":4750,"_type":17,"children":4751,"markDefs":4756,"style":1707},"1195f579e5c6",[4752],{"_key":4753,"_type":21,"marks":4754,"text":4755},"053d917e1db8",[],"Use cases",[],{"_key":4758,"_type":17,"children":4759,"markDefs":4764,"style":25},"d7158ef48b2c",[4760],{"_key":4761,"_type":21,"marks":4762,"text":4763},"f18035c92bb60",[],"Standard operating procedures are used across industries, from healthcare and hospitality to manufacturing and medicine. Here are a few example use cases:\n",[],{"_key":4766,"_type":17,"children":4767,"markDefs":4772,"style":1840},"fe589dafd81f",[4768],{"_key":4769,"_type":21,"marks":4770,"text":4771},"dc4209453aa00",[2763],"Change management",[],{"_key":4774,"_type":17,"children":4775,"markDefs":4780,"style":25},"869987e0934d",[4776],{"_key":4777,"_type":21,"marks":4778,"text":4779},"c2df7da1dc8f0",[],"SOPs play a central role in change management within an organization. When changes are underway, whether they’re software updates, process improvements, or organizational restructuring, SOPs provide a structure that ensures smooth transitions, consistency, continuity, and the preservation of institutional knowledge. By documenting best practices and essential workflows, SOPs serve as the backbone of an organization’s knowledge base, and are more critical than ever in times of organizational evolution or business upheaval.",[],{"_key":4782,"_type":17,"children":4783,"markDefs":4788,"style":25},"287c84cf367b",[4784],{"_key":4785,"_type":21,"marks":4786,"text":4787},"cb2f3c724ec70",[],"Effective change management relies on clear communication and collaboration among team members. SOPs facilitate this by outlining the steps involved in the change process, assigning responsibilities, and setting timelines. This structured approach enhances team productivity and efficiency, as everyone knows their role and the expected outcomes.",[],{"_key":4790,"_type":17,"children":4791,"markDefs":4796,"style":25},"644c1bd33331",[4792],{"_key":4793,"_type":21,"marks":4794,"text":4795},"c68c86a1e4860",[],"Knowledge management is, of course, a critical aspect of change management. SOPs also promote knowledge sharing by capturing the context around decisions, recording lessons learned, and incorporating real-time feedback from stakeholders to refine future change initiatives.",[],{"_key":4798,"_type":17,"children":4799,"markDefs":4803,"style":25},"a978567ca78d",[4800],{"_key":4801,"_type":21,"marks":4802,"text":1667},"7b516a476d4f",[],[],{"_key":4805,"_type":17,"children":4806,"markDefs":4811,"style":1840},"9f0d8fdc4725",[4807],{"_key":4808,"_type":21,"marks":4809,"text":4810},"1cfab48887b30",[2763],"Onboarding and training new employees",[],{"_key":4813,"_type":17,"children":4814,"markDefs":4819,"style":25},"5786cdf12b6e",[4815],{"_key":4816,"_type":21,"marks":4817,"text":4818},"2ac934b308740",[],"We’ve already touched on how important SOPs are for onboarding new employees and training them on the processes they need to understand to do their jobs. A well-documented SOP provides a clear roadmap for new hires, helping them understand their roles and responsibilities within the context of the organization’s workflows. SOPs provide step-by-step instructions on how to perform specific tasks, use software tools, and adhere to company policies. This reduces the learning curve and ensures that new employees are aligned with organizational best practices from the start.",[],{"_key":4821,"_type":17,"children":4822,"markDefs":4827,"style":25},"618dc0b175c4",[4823],{"_key":4824,"_type":21,"marks":4825,"text":4826},"0c8c58dea4a40",[],"From a management perspective, SOPs help accelerate the time-to-value of new hires. From an employee experience perspective, as we’ve mentioned, they help people self-serve the knowledge they need to get up to speed and functioning independently as quickly as possible—a win for everyone.",[],{"_key":4829,"_type":17,"children":4830,"markDefs":4835,"style":25},"53fd545203c6",[4831],{"_key":4832,"_type":21,"marks":4833,"text":4834},"bce9db44311f0",[],"SOPs promote knowledge sharing by making critical information readily accessible, which fosters a culture of continuous learning and improvement. Collaboration is essential for effective onboarding; SOPs facilitate this by providing a common reference point for both new hires and their mentors. By following the same procedures, team members can work together more efficiently, reducing the likelihood of errors and miscommunications. This collaborative approach enhances team productivity and helps new employees integrate seamlessly into the organization.",[],{"_key":4837,"_type":17,"children":4838,"markDefs":4843,"style":1840},"22865a79bfc9",[4839],{"_key":4840,"_type":21,"marks":4841,"text":4842},"e0849a16e31b0",[],"Downloadable free SOP template",[],{"_key":4845,"_type":17,"children":4846,"markDefs":4856,"style":25},"bd0186446929",[4847,4852],{"_key":4848,"_type":21,"marks":4849,"text":4851},"081d976932f00",[4850,2763],"7ad43dbfd864","Here",{"_key":4853,"_type":21,"marks":4854,"text":4855},"2259f711875e",[]," is a downloadable standard operating procedure template example for deploying a new software release, providing a clear, structured approach to the process involved.",[4857],{"_key":4850,"_type":2622,"blank":3398,"href":4858},"https://docs.google.com/document/d/12MDbSIx96EVTUaQWUb_3aWjVLPnXjn5xbbBiPqTwgng",{"_key":4860,"_type":17,"children":4861,"markDefs":4866,"style":1707},"5dccd06583ce",[4862],{"_key":4863,"_type":21,"marks":4864,"text":4865},"ee644e7d6aab0",[],"How can Stack Internal helps",[],{"_key":4868,"_type":17,"children":4869,"markDefs":4878,"style":25},"256bae4c4c11",[4870,4874],{"_key":4871,"_type":21,"marks":4872,"text":2511},"9f117eb6962a",[4873],"51bc8e3ec979",{"_key":4875,"_type":21,"marks":4876,"text":4877},"98edce71d624",[]," can help ensure that your organization’s SOP templates are comprehensive, up-to-date, and accessible. The platform makes institutional knowledge available, searchable, and reusable, so your employees can find the information they need whenever they need it. It provides a centralized knowledge base that includes both a searchable repository of institutional knowledge and an asynchronous collaboration hub where users can easily tag subject matter experts to share their knowledge. Stack Internal also supports voting and reputation, so users can rank the most helpful, relevant, and up-to-date answers, making them easier for everyone to discover.\n",[4879],{"_key":4873,"_type":2622,"href":2741},{"_key":4881,"_type":3778,"headline":4882,"link":4858,"linkType":4883,"show_in_sidebar":3398,"text":4884},"5036b35436fb","Access the free SOP template","external","Access Now",{"_key":4886,"_type":17,"children":4887,"markDefs":4891,"style":25},"03f7bcb59b36",[4888],{"_key":4889,"_type":21,"marks":4890,"text":3812},"1a75fb9f6e640",[],[],{"_createdAt":9,"_id":10,"_rev":11,"_type":12,"_updatedAt":13,"description":4893,"slug":4899,"title":29},[4894],{"_key":16,"_type":17,"children":4895,"markDefs":4898,"style":25},[4896],{"_key":20,"_type":21,"marks":4897,"text":23},[],[],{"_type":27,"current":28},{"_type":49,"asset":4901},{"_ref":106,"_type":52},{"_ref":2446,"_type":52},[4904],{"_key":4905,"_ref":3828,"_type":52},"b8d537a2a6cf",{"_type":3403,"seoDescription":4907,"seoImage":4908,"seoTitle":4910},"Preserve your organizational knowledge with a well-crafted standard operating procedure. 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