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But if you're scratching your head because you’re not familiar with Stack Internal and are wondering how it can be a resource as you tackle your day-to-day responsibilities, there's no need to fret - we’ve got you covered with this super simple user guide.","2023-10-24T16:17:00.000Z",{"_type":27,"current":1224},"how-to-use-stack-overflow-for-teams",{"_createdAt":1199,"_id":1200,"_rev":1201,"_type":35,"_updatedAt":1202,"slug":1226,"title":1215},{"_type":27,"current":1214},"Guide: How to use Stack Internal",{"image":1229,"link":53,"preface":1232,"publishedAt":1233,"slug":1234,"subcategory":1236,"title":1238},{"_type":49,"asset":1230},{"_ref":1231,"_type":52},"image-f99d67ff371d844130c2afffe7aea86b826b6d9b-2400x1260-png","We’ve curated ten of the most frequently asked questions about Stack Overflow for Teams to save you time and get your team up and running faster.","2023-03-15T15:42:31.203Z",{"_type":27,"current":1235},"10-tips-for-using-stack-overflow-for-teams",{"_createdAt":1199,"_id":1200,"_rev":1201,"_type":35,"_updatedAt":1202,"slug":1237,"title":1215},{"_type":27,"current":1214},"10 tips for using Stack Overflow for Teams",{"image":1240,"link":53,"preface":1243,"publishedAt":1244,"slug":1245,"subcategory":1247,"title":1249},{"_type":49,"asset":1241},{"_ref":1242,"_type":52},"image-7a37a1095dfc6d87ffe23d519b32422a70b775ad-2400x1260-png","We asked Stack Overflow’s adoption community of practice to share a definitive set of tagging best practices that you can take back to your team.","2022-12-17T01:44:00.000Z",{"_type":27,"current":1246},"tagging-best-practices-applying-tags",{"_createdAt":1199,"_id":1200,"_rev":1201,"_type":35,"_updatedAt":1202,"slug":1248,"title":1215},{"_type":27,"current":1214},"Best practices for tag lifecycle management: Applying tags",{"image":1251,"link":53,"preface":1243,"publishedAt":1254,"slug":1255,"subcategory":1257,"title":1259},{"_type":49,"asset":1252},{"_ref":1253,"_type":52},"image-c69302b4223ef640b47a7034338803cfbbe7a4fc-2400x1260-png","2022-11-02T00:44:36.622Z",{"_type":27,"current":1256},"tagging-best-practices-strategy-and-maintenance",{"_createdAt":1199,"_id":1200,"_rev":1201,"_type":35,"_updatedAt":1202,"slug":1258,"title":1215},{"_type":27,"current":1214},"Best practices for tag lifecycle management: Tag strategy and maintenance",{"image":1261,"link":53,"preface":1264,"publishedAt":1265,"slug":1266,"subcategory":1268,"title":1270},{"_type":49,"asset":1262},{"_ref":1263,"_type":52},"image-51de7a98f08c9f84e95e8ac23f25ffd1b8f5ff8f-1200x630-png","We’ll explain the big problems inaccurate knowledge can cause, how to determine if your knowledge base is inaccurate, and discuss how you can solve this common challenge.","2022-03-17T22:25:33+0000",{"_type":27,"current":1267},"how-do-you-stack-up",{"_createdAt":1199,"_id":1200,"_rev":1201,"_type":35,"_updatedAt":1202,"slug":1269,"title":1215},{"_type":27,"current":1214},"Knowledge base health: how do you stack up?",{"image":1272,"link":53,"preface":1275,"publishedAt":1276,"slug":1277,"subcategory":1279,"title":1281},{"_type":49,"asset":1273},{"_ref":1274,"_type":52},"image-9449b415944187a6c31c38f5a48ee31d0eac13a3-1200x630-png","An overview of the roles that can be assigned to users within the Stack Overflow for Teams knowledge sharing and collaboration platform.","2021-12-10T11:53:30+0000",{"_type":27,"current":1278},"teams-enterprise-user-roles",{"_createdAt":1199,"_id":1200,"_rev":1201,"_type":35,"_updatedAt":1202,"slug":1280,"title":1215},{"_type":27,"current":1214},"Introduction to user roles – Enterprise plan",{"image":1283,"link":53,"preface":1286,"publishedAt":1287,"slug":1288,"subcategory":1290,"title":1292},{"_type":49,"asset":1284},{"_ref":1285,"_type":52},"image-b7a87742b6652c9814b6f547bd700d44d50ab0c8-2400x1260-png","You’ve decided to try Stack Overflow for Teams. 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","2022-03-02T21:39:13+0000",{"_type":27,"current":1487},"introduction-to-content-health",{"_createdAt":1350,"_id":1351,"_rev":1352,"_type":35,"_updatedAt":1353,"slug":1489,"title":1366},{"_type":27,"current":1365},"Introduction to Content Health and its new capabilities",{"image":1492,"link":53,"preface":1275,"publishedAt":1495,"slug":1496,"subcategory":1498,"title":1500},{"_type":49,"asset":1493},{"_ref":1494,"_type":52},"image-1e1b70788e6393935e9924c8fd5f3da6a3f64710-1200x630-png","2021-12-09T11:19:15+0000",{"_type":27,"current":1497},"teams-business-user-roles",{"_createdAt":1350,"_id":1351,"_rev":1352,"_type":35,"_updatedAt":1353,"slug":1499,"title":1366},{"_type":27,"current":1365},"Introduction to user roles – Business plan",{"image":1502,"link":53,"preface":1505,"publishedAt":1506,"slug":1507,"subcategory":1509,"title":1511},{"_type":49,"asset":1503},{"_ref":1504,"_type":52},"image-e4c6d28e234594513591152907156e83a29cdf6a-1200x628-png","A step-by-step guide for using Content Health to keep your knowledge base up-to-date and reliable","2021-11-17T17:10:01+0000",{"_type":27,"current":1508},"how-to-keep-your-knowledge-base-healthy-with-content",{"_createdAt":1350,"_id":1351,"_rev":1352,"_type":35,"_updatedAt":1353,"slug":1510,"title":1366},{"_type":27,"current":1365},"How to keep your knowledge base healthy with Content Health",{"image":1513,"link":53,"preface":1515,"publishedAt":1516,"slug":1517,"subcategory":1519,"title":1521},{"_type":49,"asset":1514},{"_ref":1220,"_type":52},"To build great products, you need great discovery. 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Also, tell them to watch their corresponding tag (or tags) to receive notifications when new questions are asked.",[],{"_key":3424,"_type":17,"children":3425,"level":2060,"listItem":2171,"markDefs":3430,"style":25},"82031afa11f7",[3426],{"_key":3427,"_type":21,"marks":3428,"text":3429},"2fc02747ddbb",[],"Business and Enterprise plans have administration options that allow you to add tags outside the context of questions, including the ability to create tags in bulk by uploading a CSV file. There is also a Subject Matter Expert feature that you can use to assign SMEs to tags, so they automatically get notified of new questions and are more easily recognized as experts:",[],{"_key":3432,"_type":49,"asset":3433},"42d030b0c8ea",{"_ref":3434,"_type":52},"image-40a7633c3f8ecf9ef9de5031c9ac73641b2741b3-3600x1670-png",{"_key":3436,"_type":17,"children":3437,"markDefs":3442,"style":25},"c44337376b27",[3438],{"_key":3439,"_type":21,"marks":3440,"text":3441},"ce5fca70ba2c0",[],"Once you assign a subject matter expert to a tag, a special label shows above their answers to indicate to the rest of the team that they're trusted:",[],{"_key":3444,"_type":49,"asset":3445},"01426a695b28",{"_ref":3446,"_type":52},"image-6905af8386886776978c6caddf649e604662bdb7-1796x834-png",{"_key":3448,"_type":17,"children":3449,"markDefs":3454,"style":25},"70231131ff31",[3450],{"_key":3451,"_type":21,"marks":3452,"text":3453},"7e45a954ba22",[],"If you haven't done so already, work with your IT team to set up single sign-on (on Basic, Business, and Enterprise) so that it's easy for subject matter experts and other users to access the platform.",[],{"_key":3456,"_type":17,"children":3457,"markDefs":3462,"style":2146},"e3e3bee582c0",[3458],{"_key":3459,"_type":21,"marks":3460,"text":3461},"f203baea90b3",[],"Incentivize contributions",[],{"_key":3464,"_type":17,"children":3465,"markDefs":3478,"style":25},"ceab504e0f0c",[3466,3470,3474],{"_key":3467,"_type":21,"marks":3468,"text":3469},"959ee915957e0",[],"You have your SMEs, but how do you get their buy-in so they don’t just feel obligated to contribute knowledge, but actually ",{"_key":3471,"_type":21,"marks":3472,"text":3473},"959ee915957e1",[3375],"want ",{"_key":3475,"_type":21,"marks":3476,"text":3477},"959ee915957e2",[],"to? Here are some tips for engaging with your SMEs:",[],{"_key":3480,"_type":17,"children":3481,"level":2060,"listItem":2171,"markDefs":3486,"style":25},"a63527df363e",[3482],{"_key":3483,"_type":21,"marks":3484,"text":3485},"3e02990e13560",[],"Convey the value of Stack Internal: Reiterate that it will highlight their expertise, gain them reputation, and save them time from answering common questions",[],{"_key":3488,"_type":17,"children":3489,"level":2060,"listItem":2171,"markDefs":3494,"style":25},"03258b47a5ed",[3490],{"_key":3491,"_type":21,"marks":3492,"text":3493},"a1f7a82af0d60",[],"Set role expectations in a meeting or communication",[],{"_key":3496,"_type":17,"children":3497,"level":2060,"listItem":2171,"markDefs":3502,"style":25},"cbf03fc8cd80",[3498],{"_key":3499,"_type":21,"marks":3500,"text":3501},"f7c7df9a65750",[],"Make them feel special that they’re the experts at your company",[],{"_key":3504,"_type":17,"children":3505,"level":2060,"listItem":2171,"markDefs":3510,"style":25},"b1dec1b1abbd",[3506],{"_key":3507,"_type":21,"marks":3508,"text":3509},"935edbaab3590",[],"Share best practices for asking and answering questions",[],{"_key":3512,"_type":17,"children":3513,"level":2060,"listItem":2171,"markDefs":3518,"style":25},"dc1f6fc9e070",[3514],{"_key":3515,"_type":21,"marks":3516,"text":3517},"5b8548ec62f60",[],"Show them how to edit their tag’s excerpt to include its purpose",[],{"_key":3520,"_type":17,"children":3521,"level":2060,"listItem":2171,"markDefs":3526,"style":25},"790b47755e7e",[3522],{"_key":3523,"_type":21,"marks":3524,"text":3525},"83749ccce2b80",[],"Encourage them to socialize their tags in stand-ups and meetings",[],{"_key":3528,"_type":17,"children":3529,"level":2060,"listItem":2171,"markDefs":3534,"style":25},"4ff92140891a",[3530],{"_key":3531,"_type":21,"marks":3532,"text":3533},"e215d21a6a910",[],"If your budget allows, offer incentives or hold contests",[],{"_key":3536,"_type":17,"children":3537,"level":2060,"listItem":2171,"markDefs":3542,"style":25},"6cd66f370e0c",[3538],{"_key":3539,"_type":21,"marks":3540,"text":3541},"631d46536fcd",[],"Create a custom award (on Business and Enterprise) for the team and experts working on your company's initiative:",[],{"_key":3544,"_type":49,"asset":3545},"b6474efbfd68",{"_ref":3546,"_type":52},"image-51697050b9448085697d224db79e34a934a7b1f3-1800x836-png",{"_key":3548,"_type":17,"children":3549,"markDefs":3554,"style":2146},"072e01d445e2",[3550],{"_key":3551,"_type":21,"marks":3552,"text":3553},"e238e68771b30",[],"Encourage continual learning",[],{"_key":3556,"_type":17,"children":3557,"markDefs":3562,"style":25},"1557f8e6675a",[3558],{"_key":3559,"_type":21,"marks":3560,"text":3561},"bc43792771240",[],"For employees working on the project who need to get up-to-speed on the new technologies or processes that you’re implementing, encourage them to subscribe to the relevant tags so they get updates about the latest knowledge. Sending a kick off message via chat or email is a great way to generate excitement and awareness:",[],{"_key":3564,"_type":49,"asset":3565},"0fd8218db8cf",{"_ref":3566,"_type":52},"image-33ecf008cd5355438dad26afe0190e151fc80bcd-3598x1670-png",{"_key":3568,"_type":17,"children":3569,"markDefs":3582,"style":25},"bf869f6d4fbb",[3570,3574,3578],{"_key":3571,"_type":21,"marks":3572,"text":3573},"5a6fdb7cd6580",[],"They can also learn from the broader tech community’s knowledge by checking the box next to “",{"_key":3575,"_type":21,"marks":3576,"text":3577},"10b8b2fe93ca",[2153],"Include results from stackoverflow.com",{"_key":3579,"_type":21,"marks":3580,"text":3581},"89c166d5ddee",[],"” in the search bar:",[],{"_key":3584,"_type":49,"asset":3585},"bccc156455f8",{"_ref":3586,"_type":52},"image-7bae6f0884e07aa711651514e43f8184c0fe87cb-1800x836-png",{"_key":3588,"_type":17,"children":3589,"markDefs":3594,"style":25},"1c7dfc4610a2",[3590],{"_key":3591,"_type":21,"marks":3592,"text":3593},"e4f36f860d7f0",[],"Regardless of how your team finds knowledge, encourage them to bookmark useful content so they can access it via Bookmarks later on:",[],{"_key":3596,"_type":49,"asset":3597},"acd18638a596",{"_ref":3598,"_type":52},"image-97b8d6dab7eb1acb91b87a0e23dd6fdbd512d7e3-3873x2310-png",{"_key":3600,"_type":17,"children":3601,"markDefs":3615,"style":25},"37d0ac03efc1",[3602,3606,3611],{"_key":3603,"_type":21,"marks":3604,"text":3605},"09fad11fd006",[],"Launching a ",{"_key":3607,"_type":21,"marks":3608,"text":3610},"9806cd84ef6f",[3609],"5b0fad194147","Community",{"_key":3612,"_type":21,"marks":3613,"text":3614},"e11be37e2ca4",[]," (available on Enterprise) is another great way to connect team members that are re-skilling with subject matter experts. Communities make the relevant subject matter experts and their knowledge accessible in a single place.",[3616],{"_key":3609,"_type":1720,"href":3617},"https://resources.stackoverflow.co/topic/product-guides/connect-with-communities-on-teams",{"_key":3619,"_type":17,"children":3620,"markDefs":3625,"style":2146},"c6aba76f5692",[3621],{"_key":3622,"_type":21,"marks":3623,"text":3624},"69a2b7d9817c",[],"Preparation phase success metrics",[],{"_key":3627,"_type":17,"children":3628,"markDefs":3646,"style":25},"5f5446ea7b28",[3629,3633,3637,3642],{"_key":3630,"_type":21,"marks":3631,"text":3632},"16b9adda6a2b0",[2153,3375],"Note: ",{"_key":3634,"_type":21,"marks":3635,"text":3636},"16b9adda6a2b1",[3375],"This section is for customers that have the ",{"_key":3638,"_type":21,"marks":3639,"text":3641},"ce897d527052",[3375,3640],"05bb90a64aa3","Dashboard",{"_key":3643,"_type":21,"marks":3644,"text":3645},"95544dce8357",[3375]," (on Business and Enterprise)",[3647],{"_key":3640,"_type":1720,"href":3648},"https://stackoverflow.blog/2022/06/08/enhanced-teams-dashboard-monitor-trendlines-personalization-and-data-granularity/",{"_key":3650,"_type":17,"children":3651,"markDefs":3656,"style":25},"b74f86b99d87",[3652],{"_key":3653,"_type":21,"marks":3654,"text":3655},"a9c9f0677b420",[],"As you're onboarding the project team and subject matter experts, you should see an increase in registered users. To ensure that they’re active users who are contributing and consuming quality content, monitor the number of questions and interaction rate for the transformation project’s related tags and strive for an answer ratio greater than 95%:",[],{"_key":3658,"_type":3659,"points":3660},"ec3fd829039b","keyPoints",[3661,3662,3663,3664],"Increase in registered users","Increase in questions","Increase in interaction rate","Answer ratio greater than 95%",{"_key":3666,"_type":17,"children":3667,"markDefs":3671,"style":1661},"40fc6fcc5960",[3668],{"_key":3669,"_type":21,"marks":3670,"text":3182},"539fd9233eaa0",[],[],{"_key":3673,"_type":17,"children":3674,"markDefs":3679,"style":25},"a636096b29c0",[3675],{"_key":3676,"_type":21,"marks":3677,"text":3678},"0087be5300dc0",[],"Once you’ve settled on a strategy and team, you’ll want to create a plan for how you’ll space out the work. And although the engineering and product teams will probably carry out the plan, customer-facing teams also need to be informed so they know when to communicate with customers. To prevent knowledge silos, onboard all relevant stakeholders to Stack Internal and make it the go-to destination for storing transformation-related knowledge.",[],{"_key":3681,"_type":17,"children":3682,"markDefs":3687,"style":2146},"52d90745610e",[3683],{"_key":3684,"_type":21,"marks":3685,"text":3686},"adf2bc0e67e50",[],"Announce the project details",[],{"_key":3689,"_type":17,"children":3690,"markDefs":3695,"style":25},"de233c374c88",[3691],{"_key":3692,"_type":21,"marks":3693,"text":3694},"47d9761265e20",[],"First, you’ll want to announce the project goals, milestones, and leadership team. You should also share how you plan to space out the work over time. On the Business and Enterprise plans, you can do this by creating an “Announcement” article type:",[],{"_key":3697,"_type":49,"asset":3698},"ea7f2107a7cb",{"_ref":3699,"_type":52},"image-756c508819f8d259d0fd3b8ffcb9e737309f9304-3600x1668-png",{"_key":3701,"_type":17,"children":3702,"markDefs":3707,"style":25},"2319fe812a78",[3703],{"_key":3704,"_type":21,"marks":3705,"text":3706},"63c33453d68a0",[],"Articles are great for capturing this type of knowledge because the format makes it easy to consume, but they still index in searches alongside questions. You can also link to related content, repositories, and other external links from within an article.",[],{"_key":3709,"_type":17,"children":3710,"markDefs":3715,"style":25},"1f989061f521",[3711],{"_key":3712,"_type":21,"marks":3713,"text":3714},"075c7658be070",[],"Here are some tips for making articles discoverable during the transformation process:",[],{"_key":3717,"_type":17,"children":3718,"level":2060,"listItem":2171,"markDefs":3723,"style":25},"36338c0e17a3",[3719],{"_key":3720,"_type":21,"marks":3721,"text":3722},"ca1045dff7be0",[],"Tag them with the relevant tags, which should be the project’s code name at a minimum",[],{"_key":3725,"_type":17,"children":3726,"level":2060,"listItem":2171,"markDefs":3731,"style":25},"3a8af0eaf323",[3727],{"_key":3728,"_type":21,"marks":3729,"text":3730},"0d954b1741e80",[],"Encourage teams to upvote articles that they find useful and helpful",[],{"_key":3733,"_type":17,"children":3734,"level":2060,"listItem":2171,"markDefs":3739,"style":25},"36588c1b5b10",[3735],{"_key":3736,"_type":21,"marks":3737,"text":3738},"8bf77af9e1ca0",[],"Link to articles in the relevant Microsoft Teams or Slack channels",[],{"_key":3741,"_type":17,"children":3742,"level":2060,"listItem":2171,"markDefs":3747,"style":25},"2173ef1f0612",[3743],{"_key":3744,"_type":21,"marks":3745,"text":3746},"81fd2898018c0",[],"Encourage other stakeholders, like customer-facing teams, to bookmark articles so they can easily access the knowledge when planning customer communications",[],{"_key":3749,"_type":17,"children":3750,"level":2060,"listItem":2171,"markDefs":3755,"style":25},"b5128330c30c",[3751],{"_key":3752,"_type":21,"marks":3753,"text":3754},"215af147a23f0",[],"Include them in a Collection (available on Business and Enterprise) with related questions and answers",[],{"_key":3757,"_type":17,"children":3758,"markDefs":3763,"style":25},"d549284cc3de",[3759],{"_key":3760,"_type":21,"marks":3761,"text":3762},"f3580b4067320",[],"Other Stack Internal content that you can create in the planning phase includes team details and manifestos, customer communication plans, and the how-tos and best practices that you started documenting in the preparation phase.",[],{"_key":3765,"_type":3339,"citation":3766,"copy":3767},"304ac545bcda","Carrie Koos, Senior Product Marketing Manager at Stack Overflow","“As the go-to-market lead for Stack Overflow’s cloud migration initiative, I need to straddle two worlds: The engineering world and the customer world. Teams is the perfect place to both access the technical knowledge and experts for the migration and distribute this knowledge in a digestible format to our field teams so they know the latest plans and impact to customers.”",{"_key":3769,"_type":17,"children":3770,"markDefs":3775,"style":2146},"af2a34173c5c",[3771],{"_key":3772,"_type":21,"marks":3773,"text":3774},"dc56b13187ee0",[],"Interact with knowledge in chat",[],{"_key":3777,"_type":17,"children":3778,"markDefs":3783,"style":25},"bf925036d01a",[3779],{"_key":3780,"_type":21,"marks":3781,"text":3782},"3c55e565c2f90",[],"At this point in the transformation process, teams are probably sharing decisions, learnings, how-tos, and ideas in chat, especially if you have a distributed workforce. But this knowledge will be difficult for others to access if it stays in chat threads and direct messages. The Slack and Microsoft Teams integrations make it easy to store and interact with this knowledge via a central repository instead.",[],{"_key":3785,"_type":17,"children":3786,"markDefs":3799,"style":25},"4d00b1f4da1a",[3787,3791,3795],{"_key":3788,"_type":21,"marks":3789,"text":3790},"20affc031b2b0",[],"If you have Slack, you can capture Stack Internal knowledge without leaving the Slack platform using the ",{"_key":3792,"_type":21,"marks":3793,"text":3794},"38619cb134f5",[2153],"/stack ask",{"_key":3796,"_type":21,"marks":3797,"text":3798},"38f9cc658ffc",[]," command:",[],{"_key":3801,"_type":49,"asset":3802},"3afe73f43c6e",{"_ref":3803,"_type":52},"image-98ff22bb214a3aff3fb69ca9923b54fdba31fe4c-1800x836-png",{"_key":3805,"_type":17,"children":3806,"markDefs":3818,"style":25},"becb856ba977",[3807,3811,3815],{"_key":3808,"_type":21,"marks":3809,"text":3810},"466d5078f8480",[],"You can also search Stack Internal using the ",{"_key":3812,"_type":21,"marks":3813,"text":3814},"d02df6f3b907",[2153],"/stack search",{"_key":3816,"_type":21,"marks":3817,"text":3798},"38439e29503d",[],[],{"_key":3820,"_type":49,"asset":3821},"587aea02bc06",{"_ref":3822,"_type":52},"image-4342f4c2aef3bb59e8f2bb26ac50cd96b1b31e79-1800x836-png",{"_key":3824,"_type":17,"children":3825,"markDefs":3830,"style":25},"725db174b18a",[3826],{"_key":3827,"_type":21,"marks":3828,"text":3829},"a15669cb2b62",[],"If you have Microsoft Teams, it’s a native Stack Internal experience. For example, search and access Stack Internal knowledge directly from the Microsoft Teams search bar:",[],{"_key":3832,"_type":49,"asset":3833},"90a7cf3a6e7b",{"_ref":3834,"_type":52},"image-3ef986209c529e1986e7a866fcb26f21545731b6-1796x838-png",{"_key":3836,"_type":17,"children":3837,"markDefs":3841,"style":25},"66e30780dc2b",[3838],{"_key":3839,"_type":21,"marks":3840,"text":2010},"fe27dfa6ba47",[],[],{"_key":3843,"_type":17,"children":3844,"markDefs":3849,"style":25},"8fc14ccb66a1",[3845],{"_key":3846,"_type":21,"marks":3847,"text":3848},"3dc00635f58c",[],"You can also access your content without leaving the Microsoft Teams platform:",[],{"_key":3851,"_type":49,"asset":3852},"965163ed0e19",{"_ref":3853,"_type":52},"image-61c4ea31d8151e11777dfb35cbbfa0a409edc22d-3006x960-png",{"_key":3855,"_type":17,"children":3856,"markDefs":3870,"style":25},"239ec2b8cc28",[3857,3861,3866],{"_key":3858,"_type":21,"marks":3859,"text":3860},"72801c928da10",[],"Even if your team is habitually capturing knowledge in Stack Internal, it should also be surfaced in the relevant Slack or Microsoft Teams channels to avoid silos and keep teams informed. ",{"_key":3862,"_type":21,"marks":3863,"text":3865},"546d260c6571",[3864],"cd5525b78144","Chat and email notifications",{"_key":3867,"_type":21,"marks":3868,"text":3869},"9e72a3955b94",[]," put your team in control of when, where, and what knowledge they’re notified of.",[3871],{"_key":3864,"_type":1720,"href":3872},"https://resources.stackoverflow.co/topic/adoption-engagement/setting-up-notifications/",{"_key":3874,"_type":17,"children":3875,"markDefs":3880,"style":2146},"40c371121103",[3876],{"_key":3877,"_type":21,"marks":3878,"text":3879},"d4490b056c370",[],"Keep your plans up-to-date",[],{"_key":3882,"_type":17,"children":3883,"markDefs":3888,"style":25},"17ab48a83ccd",[3884],{"_key":3885,"_type":21,"marks":3886,"text":3887},"7714413345960",[],"As time goes on, plans are bound to change. Unforeseen dependencies, risk, and staff turnover can quickly alter your original plan’s course and extend timelines for hitting milestones. In Stack Internal, it’s easy to keep content up-to-date so that it aligns with the latest plans.",[],{"_key":3890,"_type":17,"children":3891,"markDefs":3905,"style":25},"8a49eae8d5ee",[3892,3896,3901],{"_key":3893,"_type":21,"marks":3894,"text":3895},"3a12a91179390",[],"Give your team the confidence to edit questions and answers by having your Subject Matter Experts model good knowledge management behavior, like following your ",{"_key":3897,"_type":21,"marks":3898,"text":3900},"dc5c3a4085b2",[3899],"2bcb69a22764","tag guidelines",{"_key":3902,"_type":21,"marks":3903,"text":3904},"854c7745d4b2",[],". The Ask a Question Wizard also suggests similar questions as you’re drafting a new one to save you time from updating redundant transformation-related questions later on:",[3906],{"_key":3899,"_type":1720,"href":3907},"https://resources.stackoverflow.co/topic/adoption-engagement/tagging-best-practices-strategy-and-maintenance",{"_key":3909,"_type":17,"children":3910,"markDefs":3914,"style":25},"cf0edb0364ec",[3911],{"_key":3912,"_type":21,"marks":3913,"text":2010},"322230f1262c",[],[],{"_key":3916,"_type":49,"asset":3917},"693939062e0b",{"_ref":3918,"_type":52},"image-36e61a82626aebccf6db6075d6de4f8cd4ee837a-3600x1668-png",{"_key":3920,"_type":17,"children":3921,"markDefs":3926,"style":25},"80f05cc6345b",[3922],{"_key":3923,"_type":21,"marks":3924,"text":3925},"4042a03e64650",[],"For transformation-related articles (available on Business and Enterprise), ensure that the right stakeholders have editing permissions so they can contribute their knowledge and changes. You can either add users individually or add User Groups (available on Business and Enterprise):",[],{"_key":3928,"_type":49,"asset":3929},"00f6d9570ce2",{"_ref":3930,"_type":52},"image-ecec420f93fa2bbf78ef37d30a5ce39f8031a991-3600x1668-png",{"_key":3932,"_type":17,"children":3933,"markDefs":3938,"style":25},"61a37dcfd45c",[3934],{"_key":3935,"_type":21,"marks":3936,"text":3937},"aea2a5b5735f0",[],"Business and Enterprise customers can use Content Health to audit their transformation content. Content Health programmatically surfaces content that might be outdated and offers other capabilities that make it easier to verify and update content. Admins can configure the date thresholds to control the age of posts that show in the Content Health queue:",[],{"_key":3940,"_type":49,"asset":3941},"0c6fbb6d4899",{"_ref":3942,"_type":52},"image-19d13fd25065d58a650d287c24cb3bf50015abf0-3600x1668-png",{"_key":3944,"_type":17,"children":3945,"markDefs":3950,"style":25},"a69816544492",[3946],{"_key":3947,"_type":21,"marks":3948,"text":3949},"a6f3768ff958",[],"Admins can also configure health thresholds that determine what types of posts will appear in the queue. A low health threshold will consider many posts to be unhealthy, while a high threshold will only show the most urgent posts: ",[],{"_key":3952,"_type":49,"asset":3953},"f2b59c3252d5",{"_ref":3954,"_type":52},"image-be37bd1319d07b24bf36ac76fc56ff53125a2a50-3600x1668-png",{"_key":3956,"_type":17,"children":3957,"markDefs":3962,"style":25},"9ea9ad5997a4",[3958],{"_key":3959,"_type":21,"marks":3960,"text":3961},"87bc9e405726",[],"Regardless of the thresholds you set, empower your team to use Content Health to keep transformation content fresh and relevant. If users are a Moderator (role on the Business and Enterprise plans) they’ll have access to the Content Health dashboard. 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To avoid an endless barrage of repeat questions about customer impact directed at your support teams, document this knowledge in Stack Internal.",[],{"_key":4040,"_type":17,"children":4041,"markDefs":4046,"style":25},"2c20fa90b141",[4042],{"_key":4043,"_type":21,"marks":4044,"text":4045},"32d93e4a62500",[],"Encourage your sales, customer success, and solutions engineering teams to ask support questions so that they’re accessible to others who encounter similar questions in the field. 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Consider creating a channel dedicated to transformation-related support questions:",[],{"_key":4072,"_type":49,"asset":4073},"d461b26f36b2",{"_ref":4074,"_type":52},"image-6a5c54eb5163fd8326036da14030c78414dce2c6-3586x2242-png",{"_key":4076,"_type":3339,"citation":4077,"copy":4078},"3c7a94438487","Alison Rogstad, Senior Sales Engineer at Stack Overflow","Teams is where our Sales Engineers go to access the latest cloud migration information so that we share accurate details and timelines with prospects and clients. It’s also great for getting prompt answers to questions that we encounter in the field since it makes it easy to connect with our Support and Product teams. 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