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But if you're scratching your head because you’re not familiar with Stack Internal and are wondering how it can be a resource as you tackle your day-to-day responsibilities, there's no need to fret - we’ve got you covered with this super simple user guide.","2023-10-24T16:17:00.000Z",{"_type":27,"current":1224},"how-to-use-stack-overflow-for-teams",{"_createdAt":1199,"_id":1200,"_rev":1201,"_type":35,"_updatedAt":1202,"slug":1226,"title":1215},{"_type":27,"current":1214},"Guide: How to use Stack Internal",{"image":1229,"link":53,"preface":1232,"publishedAt":1233,"slug":1234,"subcategory":1236,"title":1238},{"_type":49,"asset":1230},{"_ref":1231,"_type":52},"image-f99d67ff371d844130c2afffe7aea86b826b6d9b-2400x1260-png","We’ve curated ten of the most frequently asked questions about Stack Overflow for Teams to save you time and get your team up and running faster.","2023-03-15T15:42:31.203Z",{"_type":27,"current":1235},"10-tips-for-using-stack-overflow-for-teams",{"_createdAt":1199,"_id":1200,"_rev":1201,"_type":35,"_updatedAt":1202,"slug":1237,"title":1215},{"_type":27,"current":1214},"10 tips for using Stack Overflow for Teams",{"image":1240,"link":53,"preface":1243,"publishedAt":1244,"slug":1245,"subcategory":1247,"title":1249},{"_type":49,"asset":1241},{"_ref":1242,"_type":52},"image-7a37a1095dfc6d87ffe23d519b32422a70b775ad-2400x1260-png","We asked Stack Overflow’s adoption community of practice to share a definitive set of tagging best practices that you can take back to your team.","2022-12-17T01:44:00.000Z",{"_type":27,"current":1246},"tagging-best-practices-applying-tags",{"_createdAt":1199,"_id":1200,"_rev":1201,"_type":35,"_updatedAt":1202,"slug":1248,"title":1215},{"_type":27,"current":1214},"Best practices for tag lifecycle management: Applying tags",{"image":1251,"link":53,"preface":1243,"publishedAt":1254,"slug":1255,"subcategory":1257,"title":1259},{"_type":49,"asset":1252},{"_ref":1253,"_type":52},"image-c69302b4223ef640b47a7034338803cfbbe7a4fc-2400x1260-png","2022-11-02T00:44:36.622Z",{"_type":27,"current":1256},"tagging-best-practices-strategy-and-maintenance",{"_createdAt":1199,"_id":1200,"_rev":1201,"_type":35,"_updatedAt":1202,"slug":1258,"title":1215},{"_type":27,"current":1214},"Best practices for tag lifecycle management: Tag strategy and maintenance",{"image":1261,"link":53,"preface":1264,"publishedAt":1265,"slug":1266,"subcategory":1268,"title":1270},{"_type":49,"asset":1262},{"_ref":1263,"_type":52},"image-51de7a98f08c9f84e95e8ac23f25ffd1b8f5ff8f-1200x630-png","We’ll explain the big problems inaccurate knowledge can cause, how to determine if your knowledge base is inaccurate, and discuss how you can solve this common challenge.","2022-03-17T22:25:33+0000",{"_type":27,"current":1267},"how-do-you-stack-up",{"_createdAt":1199,"_id":1200,"_rev":1201,"_type":35,"_updatedAt":1202,"slug":1269,"title":1215},{"_type":27,"current":1214},"Knowledge base health: how do you stack up?",{"image":1272,"link":53,"preface":1275,"publishedAt":1276,"slug":1277,"subcategory":1279,"title":1281},{"_type":49,"asset":1273},{"_ref":1274,"_type":52},"image-9449b415944187a6c31c38f5a48ee31d0eac13a3-1200x630-png","An overview of the roles that can be assigned to users within the Stack Overflow for Teams knowledge sharing and collaboration platform.","2021-12-10T11:53:30+0000",{"_type":27,"current":1278},"teams-enterprise-user-roles",{"_createdAt":1199,"_id":1200,"_rev":1201,"_type":35,"_updatedAt":1202,"slug":1280,"title":1215},{"_type":27,"current":1214},"Introduction to user roles – Enterprise plan",{"image":1283,"link":53,"preface":1286,"publishedAt":1287,"slug":1288,"subcategory":1290,"title":1292},{"_type":49,"asset":1284},{"_ref":1285,"_type":52},"image-b7a87742b6652c9814b6f547bd700d44d50ab0c8-2400x1260-png","You’ve decided to try Stack Overflow for Teams. 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","2022-03-02T21:39:13+0000",{"_type":27,"current":1487},"introduction-to-content-health",{"_createdAt":1350,"_id":1351,"_rev":1352,"_type":35,"_updatedAt":1353,"slug":1489,"title":1366},{"_type":27,"current":1365},"Introduction to Content Health and its new capabilities",{"image":1492,"link":53,"preface":1275,"publishedAt":1495,"slug":1496,"subcategory":1498,"title":1500},{"_type":49,"asset":1493},{"_ref":1494,"_type":52},"image-1e1b70788e6393935e9924c8fd5f3da6a3f64710-1200x630-png","2021-12-09T11:19:15+0000",{"_type":27,"current":1497},"teams-business-user-roles",{"_createdAt":1350,"_id":1351,"_rev":1352,"_type":35,"_updatedAt":1353,"slug":1499,"title":1366},{"_type":27,"current":1365},"Introduction to user roles – Business plan",{"image":1502,"link":53,"preface":1505,"publishedAt":1506,"slug":1507,"subcategory":1509,"title":1511},{"_type":49,"asset":1503},{"_ref":1504,"_type":52},"image-e4c6d28e234594513591152907156e83a29cdf6a-1200x628-png","A step-by-step guide for using Content Health to keep your knowledge base up-to-date and reliable","2021-11-17T17:10:01+0000",{"_type":27,"current":1508},"how-to-keep-your-knowledge-base-healthy-with-content",{"_createdAt":1350,"_id":1351,"_rev":1352,"_type":35,"_updatedAt":1353,"slug":1510,"title":1366},{"_type":27,"current":1365},"How to keep your knowledge base healthy with Content Health",{"image":1513,"link":53,"preface":1515,"publishedAt":1516,"slug":1517,"subcategory":1519,"title":1521},{"_type":49,"asset":1514},{"_ref":1220,"_type":52},"To build great products, you need great discovery. Sometimes that means looking at old code or projects that never made it out the door to learn and evolve. Being able to find answers to questions on specific PRs, Gists and Commits, you’ll spend less time digging and more time building. See how our GitHub Enterprise integration works in this quick demo.","2021-03-29T21:08:41+0000",{"_type":27,"current":1518},"github-integration-demo",{"_createdAt":1350,"_id":1351,"_rev":1352,"_type":35,"_updatedAt":1353,"slug":1520,"title":1366},{"_type":27,"current":1365},"GitHub integration demo",{"image":1523,"link":53,"preface":1526,"publishedAt":1527,"slug":1528,"subcategory":1530,"title":1532},{"_type":49,"asset":1524},{"_ref":1525,"_type":52},"image-100c8d180459948466e3642078952e7bb3ad065e-1200x630-png","Grouping questions, answers, and Articles together into a Collection is one of the key benefits of our Business and Enterprise plans. 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Watch the quick video below to see how Articles works.","2021-03-03T14:25:07+0000",{"_type":27,"current":1540},"how-to-write-an-article",{"_createdAt":1350,"_id":1351,"_rev":1352,"_type":35,"_updatedAt":1353,"slug":1542,"title":1366},{"_type":27,"current":1365},"How to write an Article",{"image":1545,"link":53,"preface":1548,"publishedAt":1549,"slug":1550,"subcategory":1552,"title":1554},{"_type":49,"asset":1546},{"_ref":1547,"_type":52},"image-5c3f7f7fad95c5375865037f42de9d3fb74a4672-1200x630-png","Make your team even more efficient by helping them find and share knowledge without leaving Slack. See how the new Ask on Stack Overflow for Teams experience in Slack works in this quick 90-second video.","2021-02-09T18:42:12+0000",{"_type":27,"current":1551},"slack-v3-demo",{"_createdAt":1350,"_id":1351,"_rev":1352,"_type":35,"_updatedAt":1353,"slug":1553,"title":1366},{"_type":27,"current":1365},"Our latest Slack integration",{"image":1556,"link":53,"preface":1559,"publishedAt":1560,"slug":1561,"subcategory":1563,"title":1565},{"_type":49,"asset":1557},{"_ref":1558,"_type":52},"image-27e606f00859104dc5b905e87d28e96b4d6c27ab-1200x630-png","In this video, we show off our newest feature for Stack Internal, Articles.","2020-08-19T20:08:10+0000",{"_type":27,"current":1562},"see-articles-in-action",{"_createdAt":1350,"_id":1351,"_rev":1352,"_type":35,"_updatedAt":1353,"slug":1564,"title":1366},{"_type":27,"current":1365},"See Articles in action",{"_type":27,"current":1365},{"_createdAt":1568,"_id":1569,"_rev":1570,"_type":35,"_updatedAt":1571,"resources":1572,"slug":1641,"title":1584},"2023-12-15T07:53:12Z","605d6f38-ef1d-4cc6-b269-5f534d2dac20","ejz6Pq3OnBuSEtH3SncDNz","2024-02-06T12:25:15Z",[1573,1586,1597,1608,1619,1630],{"image":1574,"link":53,"preface":1577,"publishedAt":1578,"slug":1579,"subcategory":1581,"title":1585},{"_type":49,"asset":1575},{"_ref":1576,"_type":52},"image-4af00a6d252190c95997914b7b1ba7ddeb680092-1200x630-png","Learn how to leverage the new Tags page to decrease your site's median time-to-answer and unblock your team.","2023-12-08T01:44:00.000Z",{"_type":27,"current":1580},"speed-up-time-to-answer-with-tags",{"_createdAt":1568,"_id":1569,"_rev":1570,"_type":35,"_updatedAt":1571,"slug":1582,"title":1584},{"_type":27,"current":1583},"adoption","Drive Adoption","Guide: Speed up time-to-answer with the new Tags page",{"image":1587,"link":53,"preface":1590,"publishedAt":1591,"slug":1592,"subcategory":1594,"title":1596},{"_type":49,"asset":1588},{"_ref":1589,"_type":52},"image-00b2428096446e86f74ca77fdce3b0f13bfb8082-2400x1260-png","Make Stack Internal work wonders for your team with these best practices. This success kit gives you best practices and guidance to maximize the impact.","2023-05-01T18:36:00.000Z",{"_type":27,"current":1593},"make-teams-work-wonders",{"_createdAt":1568,"_id":1569,"_rev":1570,"_type":35,"_updatedAt":1571,"slug":1595,"title":1584},{"_type":27,"current":1583},"Stack Internal adoption success kit",{"image":1598,"link":53,"preface":1601,"publishedAt":1602,"slug":1603,"subcategory":1605,"title":1607},{"_type":49,"asset":1599},{"_ref":1600,"_type":52},"image-5406c2c5728a7045879dee386529f3c4cb568d5b-1600x900-png","This playbook will cover the components of good onboarding, the importance of rapid learning from Day One, and measuring onboarding success with Stack Internal.","2021-09-10T15:44:57+0000",{"_type":27,"current":1604},"onboarding-new-hires-with-stack-overflow-for-teams-playbook",{"_createdAt":1568,"_id":1569,"_rev":1570,"_type":35,"_updatedAt":1571,"slug":1606,"title":1584},{"_type":27,"current":1583},"Onboarding new hires with Stack Internal Playbook",{"image":1609,"link":53,"preface":1612,"publishedAt":1613,"slug":1614,"subcategory":1616,"title":1618},{"_type":49,"asset":1610},{"_ref":1611,"_type":52},"image-defe79b06db3442197fe5e7bb9964c346f5379a0-1127x903-png","To really get going with Stack Overflow for Teams, there are certain steps you should take in those critical first few weeks. These steps revolve around 3 key factors: change management, community growth, and community health measurement. ","2021-06-25T18:51:02+0000",{"_type":27,"current":1615},"to-really-get-going-with-stack-overflow-for-teams",{"_createdAt":1568,"_id":1569,"_rev":1570,"_type":35,"_updatedAt":1571,"slug":1617,"title":1584},{"_type":27,"current":1583},"Enabling rapid platform adoption",{"image":1620,"link":53,"preface":1623,"publishedAt":1624,"slug":1625,"subcategory":1627,"title":1629},{"_type":49,"asset":1621},{"_ref":1622,"_type":52},"image-c137c0ba95ce2b1ce6d53d2dc84dc33b22f81d5c-1200x630-png","To get your people talking on Teams, try creating an internal newsletter. This template will make that process as quick and easy as possible. ","2021-04-09T11:33:57+0000",{"_type":27,"current":1626},"internal-newsletters",{"_createdAt":1568,"_id":1569,"_rev":1570,"_type":35,"_updatedAt":1571,"slug":1628,"title":1584},{"_type":27,"current":1583},"Boost engagement with an internal newsletter (Template) ",{"image":1631,"link":53,"preface":1634,"publishedAt":1635,"slug":1636,"subcategory":1638,"title":1640},{"_type":49,"asset":1632},{"_ref":1633,"_type":52},"image-6b32a8b0318c47db5227f949b4dec44e89a31071-2344x1049-jpg","You don’t have to rely on your memory or Slack’s search capabilities to do great work. With the power of your team’s collective wisdom in an easy-to-search and easy-to-find location, you’ll be able to access information and get back to doing what you do best.","2021-02-17T16:13:40+0000",{"_type":27,"current":1637},"stack-vs.-slack-a-users-guide",{"_createdAt":1568,"_id":1569,"_rev":1570,"_type":35,"_updatedAt":1571,"slug":1639,"title":1584},{"_type":27,"current":1583},"Stack or Slack: A user’s guide",{"_type":27,"current":1583},{"body":1643,"title":1644},"Subscribe to receive Stack Internal content around knowledge sharing, collaboration, and AI.","Stay updated",{"_createdAt":1646,"_id":1647,"_rev":1648,"_system":1649,"_type":1652,"_updatedAt":1653,"body":1654,"category":2319,"estimatedReadingTime":2329,"headers":2330,"image":2359,"linkedResources":53,"preface":1232,"product":2361,"publishedAt":1233,"related":2445,"resourceType":3762,"seo":3770,"sidebarCta":3771,"slug":3772,"subcategory":3773,"tags":3775,"title":1238,"visible":2525},"2023-03-15T15:42:38Z","36c35016-0991-4f2d-a311-9c138653b697","i6c7TaEsuioSJJtqqNHXyN",{"base":1650},{"id":1647,"rev":1651},"cRX1CZCVzudrc3Ruy42Od8","resource","2026-04-29T21:39:26Z",[1655,1662,1671,1680,1688,1697,1705,1713,1744,1752,1771,1779,1787,1795,1803,1811,1841,1849,1857,1867,1875,1883,1891,1899,1918,1926,1934,1942,1955,1967,1979,1991,2009,2017,2025,2029,2037,2045,2053,2061,2069,2077,2096,2115,2123,2131,2150,2158,2166,2196,2204,2221,2229,2237,2245,2253,2261,2269,2277,2285,2293,2311],{"_key":1656,"_type":17,"children":1657,"markDefs":1661,"style":25},"67ee0a30d682",[1658],{"_key":1659,"_type":21,"marks":1660,"text":1232},"b620dc4485dc0",[],[],{"_key":1663,"_type":17,"children":1664,"markDefs":1669,"style":1670},"ac62e74ea137",[1665],{"_key":1666,"_type":21,"marks":1667,"text":1668},"7e49c4df6e4c0",[],"User adoption",[],"h1",{"_key":1672,"_type":17,"children":1673,"markDefs":1678,"style":1679},"01185676f8ea",[1674],{"_key":1675,"_type":21,"marks":1676,"text":1677},"668c09a5cb4b0",[],"How do I encourage Stack Overflow for Teams adoption?",[],"h2",{"_key":1681,"_type":17,"children":1682,"markDefs":1687,"style":25},"1a26893a68b4",[1683],{"_key":1684,"_type":21,"marks":1685,"text":1686},"8b65de3439d00",[],"To encourage your team to adopt Stack Overflow for Teams, lay a solid foundation for engagement and growth by following these tried and tested best practices:",[],{"_key":1689,"_type":17,"children":1690,"markDefs":1696,"style":25},"857b48896f94",[1691],{"_key":1692,"_type":21,"marks":1693,"text":1695},"afb45e24370c0",[1694],"strong","Identify the most impactful use cases",[],{"_key":1698,"_type":17,"children":1699,"markDefs":1704,"style":25},"45d73bd30d46",[1700],{"_key":1701,"_type":21,"marks":1702,"text":1703},"f77e3d736b790",[],"Pinpointing a use case from the get-go can help rally adoption around that use case and make it easier to articulate the value to stakeholders. Some common use cases include encouraging collaboration and preventing knowledge loss during a cloud migration or business transformation, expediting onboarding, driving InnerSource adoption, and documenting knowledge during a release or cybersecurity incident.",[],{"_key":1706,"_type":17,"children":1707,"markDefs":1712,"style":25},"88b103a4e13d",[1708],{"_key":1709,"_type":21,"marks":1710,"text":1711},"9a6e86d734390",[1694],"Make it easy for teams to contribute",[],{"_key":1714,"_type":17,"children":1715,"markDefs":1738,"style":25},"4bdd7f21087e",[1716,1720,1725,1729,1734],{"_key":1717,"_type":21,"marks":1718,"text":1719},"a3f050791b4c0",[],"The lower the barrier, the more willing users will be to engage. That is why it is critical to introduce relevant notifications and integrations, like ",{"_key":1721,"_type":21,"marks":1722,"text":1724},"f89b3ed1c3fb",[1723],"a1226a6205a7","Slack",{"_key":1726,"_type":21,"marks":1727,"text":1728},"6313be753266",[]," and ",{"_key":1730,"_type":21,"marks":1731,"text":1733},"a21c1320fc2c",[1732],"a51f8a7b293a","Microsoft Teams",{"_key":1735,"_type":21,"marks":1736,"text":1737},"dd46d00b140f",[],", early on so Stack Overflow is embedded in team workflows. Organically seeding some initial content also allows users to immediately start consuming knowledge so they feel more comfortable contributing additional knowledge.",[1739,1742],{"_key":1723,"_type":1740,"href":1741},"link","https://support.stackenterprise.co/support/solutions/articles/22000294530-integration-for-slack",{"_key":1732,"_type":1740,"href":1743},"https://support.stackenterprise.co/support/solutions/articles/22000294522-microsoft-teams-integration",{"_key":1745,"_type":17,"children":1746,"markDefs":1751,"style":25},"e08df912f906",[1747],{"_key":1748,"_type":21,"marks":1749,"text":1750},"4c582ba80fb00",[1694],"Have a launch communication plan",[],{"_key":1753,"_type":17,"children":1754,"markDefs":1768,"style":25},"d8a946a8da6b",[1755,1759,1764],{"_key":1756,"_type":21,"marks":1757,"text":1758},"75d453f8717b0",[],"When you’ve determined an initial use case, set up integrations, and seeded some content, it’s time to launch! Launches can fall flat if the timing, communication channels, messaging, and audiences are not well thought out. A launch should create excitement and provide your team with the resources they need to adopt Stack Overflow for Teams. Here is a sample ",{"_key":1760,"_type":21,"marks":1761,"text":1763},"75d453f8717b1",[1762],"5e79a5653b56","launch communication plan",{"_key":1765,"_type":21,"marks":1766,"text":1767},"75d453f8717b2",[]," that you can use.",[1769],{"_key":1762,"_type":1740,"href":1770},"https://resources.stackoverflow.co/topic/adoption-engagement/launch-communication-plan-messaging/",{"_key":1772,"_type":17,"children":1773,"markDefs":1778,"style":25},"eb8f7f812e64",[1774],{"_key":1775,"_type":21,"marks":1776,"text":1777},"2a4a0725f8f00",[1694],"Ask Stack Overflow fans to evangelize",[],{"_key":1780,"_type":17,"children":1781,"markDefs":1786,"style":25},"d043a1b152a8",[1782],{"_key":1783,"_type":21,"marks":1784,"text":1785},"e5442aed5bf90",[],"Stack Overflow fans are your best advocates because they’re already familiar with the format and are probably excited to launch an internal version of Stack Overflow at your company. These users can nudge other users to ask questions in Stack Overflow for Teams instead of chat or email. They can also help educate the rest of your team by modeling how to add, organize, and update content.",[],{"_key":1788,"_type":17,"children":1789,"markDefs":1794,"style":25},"f420180ffdb7",[1790],{"_key":1791,"_type":21,"marks":1792,"text":1793},"1c2ca60e66440",[1694],"Incorporate into onboarding and training",[],{"_key":1796,"_type":17,"children":1797,"markDefs":1802,"style":25},"7f5dff2a7978",[1798],{"_key":1799,"_type":21,"marks":1800,"text":1801},"10f9e2b0ff280",[],"Many Stack Overflow for Teams customers use it to expedite new employee onboarding. Create an “onboarding” tag that organizes all onboarding-related questions and share it in new employee training. Some examples of questions include “How do I set up my local dev environment?” and “What is the process for submitting time-off requests?” but you will quickly think of others specific to your team!",[],{"_key":1804,"_type":17,"children":1805,"markDefs":1810,"style":25},"7171443c450e",[1806],{"_key":1807,"_type":21,"marks":1808,"text":1809},"6295a2e22980",[1694],"Be creative and make it your own",[],{"_key":1812,"_type":17,"children":1813,"markDefs":1836,"style":25},"49ea2fdd7eb6",[1814,1818,1823,1827,1832],{"_key":1815,"_type":21,"marks":1816,"text":1817},"5f9704bff7ae0",[],"At Stack Overflow, our CEO sends out a weekly ",{"_key":1819,"_type":21,"marks":1820,"text":1822},"27cd93df7d8a",[1821],"abc7a34ec580","newsletter",{"_key":1824,"_type":21,"marks":1825,"text":1826},"23f158cfc0b9",[]," that recognizes employees with the most reputation points. However, your company’s culture is unique, so be creative about how you drive engagement. Question and answer challenges (check out the ",{"_key":1828,"_type":21,"marks":1829,"text":1831},"5f9704bff7ae1",[1830],"66befee8de36","Code Golf Stack Exchange site",{"_key":1833,"_type":21,"marks":1834,"text":1835},"5f9704bff7ae2",[]," for inspiration), lunch and learns, and internal tech events are other great ways to drive adoption.",[1837,1839],{"_key":1830,"_type":1740,"href":1838},"https://codegolf.stackexchange.com/",{"_key":1821,"_type":1740,"href":1840},"https://resources.stackoverflow.co/topic/adoption-engagement/internal-newsletters",{"_key":1842,"_type":17,"children":1843,"markDefs":1848,"style":1679},"c83cf88c6462",[1844],{"_key":1845,"_type":21,"marks":1846,"text":1847},"ba429360f02f0",[],"How should my team set up notifications?",[],{"_key":1850,"_type":17,"children":1851,"markDefs":1856,"style":25},"789a85e63f43",[1852],{"_key":1853,"_type":21,"marks":1854,"text":1855},"789a85e63f430",[],"We offer flexible notification settings that put your team in control of when, where, and what knowledge they’re notified of. To ensure notifications are helpful and not causing unnecessary interruptions, consider the following questions:",[],{"_key":1858,"_type":17,"children":1859,"level":1864,"listItem":1865,"markDefs":1866,"style":25},"84b1c550ff37",[1860],{"_key":1861,"_type":21,"marks":1862,"text":1863},"6e77a8ed31510",[],"What projects do I own or actively participate in?",1,"bullet",[],{"_key":1868,"_type":17,"children":1869,"level":1864,"listItem":1865,"markDefs":1874,"style":25},"6542c2d4b181",[1870],{"_key":1871,"_type":21,"marks":1872,"text":1873},"ecfd4f0ae6e60",[],"What projects and tools impact my team?",[],{"_key":1876,"_type":17,"children":1877,"level":1864,"listItem":1865,"markDefs":1882,"style":25},"c06532c6cd07",[1878],{"_key":1879,"_type":21,"marks":1880,"text":1881},"204cd02bd8230",[],"How often do I visit our Stack Overflow for Teams site?",[],{"_key":1884,"_type":17,"children":1885,"level":1864,"listItem":1865,"markDefs":1890,"style":25},"85e56dcc53d2",[1886],{"_key":1887,"_type":21,"marks":1888,"text":1889},"9c92c81a38430",[],"What notification channel do I prefer: email, chat, or both?",[],{"_key":1892,"_type":17,"children":1893,"level":1864,"listItem":1865,"markDefs":1898,"style":25},"b7d800274959",[1894],{"_key":1895,"_type":21,"marks":1896,"text":1897},"0319eafc209d0",[],"Am I a subject matter expert at my company?",[],{"_key":1900,"_type":17,"children":1901,"markDefs":1915,"style":25},"e97a06f7fb0b",[1902,1906,1911],{"_key":1903,"_type":21,"marks":1904,"text":1905},"ce83ee2b531a0",[],"How you answer these questions should inform your notification settings. For example, your projects will inform the tags you use to filter notifications. Also, how frequently you visit your site and whether or not you’re a domain expert will inform notification cadence and channels. Take a look at this ",{"_key":1907,"_type":21,"marks":1908,"text":1910},"ce83ee2b531a1",[1909],"337a92a9738c","article",{"_key":1912,"_type":21,"marks":1913,"text":1914},"ce83ee2b531a2",[]," for more tips on setting up notifications.",[1916],{"_key":1909,"_type":1740,"href":1917},"https://resources.stackoverflow.co/topic/adoption-engagement/setting-up-notifications",{"_key":1919,"_type":17,"children":1920,"markDefs":1925,"style":1670},"042cbbb53f94",[1921],{"_key":1922,"_type":21,"marks":1923,"text":1924},"2aeab09114540",[],"Asking and answering questions",[],{"_key":1927,"_type":17,"children":1928,"markDefs":1933,"style":1679},"9cab108f3cbe",[1929],{"_key":1930,"_type":21,"marks":1931,"text":1932},"ee39b6182d940",[],"What are best practices for asking a question?",[],{"_key":1935,"_type":17,"children":1936,"markDefs":1941,"style":25},"3117838f6e10",[1937],{"_key":1938,"_type":21,"marks":1939,"text":1940},"8ae4d3d093480",[],"Here are some quick tips for asking a good question:",[],{"_key":1943,"_type":17,"children":1944,"level":1864,"listItem":1953,"markDefs":1954,"style":25},"187c56843e4e",[1945,1949],{"_key":1946,"_type":21,"marks":1947,"text":1948},"03cfdbce6c9e0",[1694],"Summarize the problem as a title.",{"_key":1950,"_type":21,"marks":1951,"text":1952},"03cfdbce6c9e1",[]," Keep it interesting and limit it to one sentence.","number",[],{"_key":1956,"_type":17,"children":1957,"level":1864,"listItem":1953,"markDefs":1966,"style":25},"2da6fc4e3b12",[1958,1962],{"_key":1959,"_type":21,"marks":1960,"text":1961},"85202b0e4ea30",[1694],"Start the title with the 5 W’s:",{"_key":1963,"_type":21,"marks":1964,"text":1965},"85202b0e4ea31",[]," Who, What, Where, When, Why (or How).",[],{"_key":1968,"_type":17,"children":1969,"level":1864,"listItem":1953,"markDefs":1978,"style":25},"32f24a6a6be9",[1970,1974],{"_key":1971,"_type":21,"marks":1972,"text":1973},"a3a56dfa567c0",[1694],"Fully explain the problem in the question body.",{"_key":1975,"_type":21,"marks":1976,"text":1977},"a3a56dfa567c1",[]," Be sure to include how you encountered the problem and difficulties you ran into along the way.",[],{"_key":1980,"_type":17,"children":1981,"level":1864,"listItem":1953,"markDefs":1990,"style":25},"048ed383ddb8",[1982,1986],{"_key":1983,"_type":21,"marks":1984,"text":1985},"0ee8288cc5940",[1694],"Proofread before posting.",{"_key":1987,"_type":21,"marks":1988,"text":1989},"0ee8288cc5941",[]," Check to make sure you didn’t miss anything.",[],{"_key":1992,"_type":17,"children":1993,"level":1864,"listItem":1953,"markDefs":2006,"style":25},"c83fd7778644",[1994,1998,2002],{"_key":1995,"_type":21,"marks":1996,"text":1997},"01a556cb61140",[],"For more tips check out this ",{"_key":1999,"_type":21,"marks":2000,"text":1910},"01a556cb61141",[2001],"142126769aca",{"_key":2003,"_type":21,"marks":2004,"text":2005},"01a556cb61142",[]," and the Help Center.",[2007],{"_key":2001,"_type":1740,"href":2008},"https://resources.stackoverflow.co/topic/product-guides/best-practices",{"_key":2010,"_type":17,"children":2011,"markDefs":2016,"style":1679},"d9d2d218b35f",[2012],{"_key":2013,"_type":21,"marks":2014,"text":2015},"c2035cbffe0a0",[],"What if no one answers my question?",[],{"_key":2018,"_type":17,"children":2019,"markDefs":2024,"style":25},"2c4990c66e17",[2020],{"_key":2021,"_type":21,"marks":2022,"text":2023},"36add27a7f900",[],"When a Stack Overflow for Teams question goes unanswered, it’s typically due to one of four reasons: low visibility, knowledge gaps, question structure, or lack of follow-up.",[],{"_key":2026,"_type":2027,"code":2028,"markDefs":53},"f1fe4a6b970b","html","\u003Ctable class=\"w100 fs-subheading wmx9 mx-auto s-table\">\n  \u003Cthead class=\"\">\n    \u003Ctr>\n      \u003Cth width=\"20%\" class=\"ta-center\">Reason\u003C/th>\n      \u003Cth width=\"80%\" class=\"ta-center\">Questions to troubleshoot\u003C/th>\n    \u003C/tr>\n  \u003C/thead>\n  \u003Ctbody>\n    \u003Ctr>\n      \u003Ctd>Low visibility\u003C/td>\n      \u003Ctd>\u003Cul>\n        \u003Cli>Does the question have the right tag(s) and are the right subject matter experts subscribed or assigned to those tag(s)? 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Thriving Teams communities take a strategic approach to sharing knowledge and leveraging the use of Q&A and Articles in tandem. This approach allows users to access and discover knowledge in multiple ways - From broad and well-researched knowledge articles to specific questions about tools, platforms, processes, etc. Follow the guidelines outlined below to learn when and how to take advantage of Questions and Articles separately and when you’ll succeed by using these resources together.",[],{"_key":3020,"_type":17,"children":3021,"markDefs":3026,"style":1679},"6f00ac525e6d",[3022],{"_key":3023,"_type":21,"marks":3024,"text":3025},"2838634383950",[],"Organizable and Searchable via Tags",[],{"_key":3028,"_type":17,"children":3029,"markDefs":3043,"style":25},"bce45876a300",[3030,3034,3039],{"_key":3031,"_type":21,"marks":3032,"text":3033},"1e70d2a8fbd20",[],"Tags are foundational to sharing knowledge and are a means of organizing and searching content. Questions and Articles require between 1 and 5 tags, which should be selected and added to help knowledge extend its reach and impact over time. ",{"_key":3035,"_type":21,"marks":3036,"text":3038},"212afc3a5e80",[3037],"65adbf551da3","Tagging content appropriately",{"_key":3040,"_type":21,"marks":3041,"text":3042},"96614ba29d99",[]," helps organize content in a more easily searchable and discoverable way and allows users to seamlessly navigate between related pieces of content.",[3044],{"_key":3037,"_type":1740,"href":3045},"https://stackoverflow.co/teams/resources/tagging-best-practices-applying-tags/",{"_key":3047,"_type":17,"children":3048,"markDefs":3053,"style":25},"8562815124f7",[3049],{"_key":3050,"_type":21,"marks":3051,"text":3052},"92c3a9fb3fec0",[],"Your carefully curated tag index is applicable to both Questions and Articles; however, there are 4 tags that are reserved specifically for Articles. The first tag in any Article is called a “Type” and must be one of the following:",[],{"_key":3055,"_type":17,"children":3056,"level":1864,"listItem":1865,"markDefs":3065,"style":25},"dbf0fb6d90b9",[3057,3061],{"_key":3058,"_type":21,"marks":3059,"text":3060},"951b60cf3c860",[1694],"Knowledge Article: ",{"_key":3062,"_type":21,"marks":3063,"text":3064},"389d051a5dcd",[],"Knowledge Articles are well-researched articles on shared interests, tools, concepts, etc. You may write a Knowledge Article for important documentation currently housed in places like Sharepoint or Confluence to consolidate knowledge tools.",[],{"_key":3067,"_type":17,"children":3068,"level":1864,"listItem":1865,"markDefs":3077,"style":25},"79d65c60325b",[3069,3073],{"_key":3070,"_type":21,"marks":3071,"text":3072},"a6e108caf9340",[1694],"Announcement: ",{"_key":3074,"_type":21,"marks":3075,"text":3076},"a6e108caf9341",[],"Author an announcement for things like quarterly updates, releases, metrics, and project plans to create an easily searchable and historical record of important milestones, events, updates, etc.",[],{"_key":3079,"_type":17,"children":3080,"level":1864,"listItem":1865,"markDefs":3089,"style":25},"5d91bde5adcd",[3081,3085],{"_key":3082,"_type":21,"marks":3083,"text":3084},"0f2bc8d00c870",[1694],"How-to Guide: ",{"_key":3086,"_type":21,"marks":3087,"text":3088},"0f2bc8d00c871",[],"Streamline onboarding and adoption of new processes by creating an article that can be saved to a collection or linked to related Q&A.",[],{"_key":3091,"_type":17,"children":3092,"level":1864,"listItem":1865,"markDefs":3101,"style":25},"4cfc623ee67f",[3093,3097],{"_key":3094,"_type":21,"marks":3095,"text":3096},"0eb538b4e8dc0",[1694],"Policy:",{"_key":3098,"_type":21,"marks":3099,"text":3100},"0eb538b4e8dc1",[]," Consolidate siloed and disparate communications and utilize articles to share and store important policies and processes.",[],{"_key":3103,"_type":17,"children":3104,"markDefs":3109,"style":25},"15eff7004e49",[3105],{"_key":3106,"_type":21,"marks":3107,"text":3108},"251e2c682855",[],"Watch the video below to learn how to write an Article on Stack Overflow for Teams",[],{"_key":3111,"_type":3112,"hashed_id":3113,"id":3114},"277d85f7bd73","wistia","47gvmszf3o",109972351,{"_key":3116,"_type":17,"children":3117,"markDefs":3122,"style":1679},"7ca19f83cae7",[3118],{"_key":3119,"_type":21,"marks":3120,"text":3121},"a8cec2c611040",[],"Upvotes, bookmarking, comments",[],{"_key":3124,"_type":17,"children":3125,"markDefs":3130,"style":25},"95841f495d8b",[3126],{"_key":3127,"_type":21,"marks":3128,"text":3129},"abe2d774453a0",[],"The goal of your knowledge base should be to contribute and create valuable and impactful content for your users. One way we can identify high-quality content is via what we call passive participation: Upvotes, edits, bookmarks, and comments are some of the actions users can take to help highlight impactful content and illustrate a healthy and active community.",[],{"_key":3132,"_type":17,"children":3133,"markDefs":3138,"style":25},"98091ce29e89",[3134],{"_key":3135,"_type":21,"marks":3136,"text":3137},"f6238fd666b10",[],"Users can upvote Questions, Answers, and Articles. This rewards contributors with well-earned reputation points and helps promote high-quality content in search results. Downvoting is used for Questions and Answers to indicate that the content or knowledge shared is low-quality in some way. Articles provide a different level of peer-to-peer moderation through a feedback loop.",[],{"_key":3140,"_type":17,"children":3141,"markDefs":3146,"style":25},"050c79e1c97d",[3142],{"_key":3143,"_type":21,"marks":3144,"text":3145},"26dda8313e1f0",[],"In place of the downvote arrow, users see an icon on Articles and are able to provide real-time feedback or suggestions to improve the post. After providing information on what edits are needed, a notification is sent to each editor on the Article, and the result is an ability to maintain the accuracy and value of this important kind of knowledge.",[],{"_key":3148,"_type":17,"children":3149,"markDefs":3153,"style":1679},"9ab43fd46ea2",[3150],{"_key":3151,"_type":21,"marks":3152,"text":2142},"273cecda1a3b0",[],[],{"_key":3155,"_type":17,"children":3156,"markDefs":3166,"style":25},"32b08832e177",[3157,3162],{"_key":3158,"_type":21,"marks":3159,"text":3161},"79a875e4fe950",[3160],"8e4390397207","Q&A and Articles are surfaceable in Content Health review queues",{"_key":3163,"_type":21,"marks":3164,"text":3165},"57cff505f577",[],", which is another way to ensure content stays up-to-date and accurate. Users with sufficient reputation points will have access to reviewing aging content to assess whether the knowledge shared is accurate, obsolete, or needing updates. The queue can be filtered by content type, tags, and title.",[3167],{"_key":3160,"_type":1740,"href":3168},"https://stackoverflow.co/teams/resources/how-to-keep-your-knowledge-base-healthy-with-content/",{"_key":3170,"_type":17,"children":3171,"markDefs":3175,"style":1679},"ad2b748fdd57",[3172],{"_key":3173,"_type":21,"marks":3174,"text":1041},"54aab27f40970",[],[],{"_key":3177,"_type":17,"children":3178,"markDefs":3183,"style":25},"90c91ba4a91d",[3179],{"_key":3180,"_type":21,"marks":3181,"text":3182},"ee26f9c878920",[],"It’s clear to us at this point that there are many similarities between Questions and Articles. So, how do we go about deciding which to use? Luckily, it’s easy to link Questions within Articles and vice versa, which means you can use these different formats to complement each other.",[],{"_key":3185,"_type":17,"children":3186,"markDefs":3207,"style":25},"47be1d3f7fef",[3187,3191,3195,3199,3203],{"_key":3188,"_type":21,"marks":3189,"text":3190},"bcaa4b725cf20",[],"In simple terms, ",{"_key":3192,"_type":21,"marks":3193,"text":3194},"bcaa4b725cf21",[1694],"Articles",{"_key":3196,"_type":21,"marks":3197,"text":3198},"bcaa4b725cf22",[]," are best used to communicate a piece of information to a broad audience without much debate, whereas ",{"_key":3200,"_type":21,"marks":3201,"text":3202},"bcaa4b725cf23",[1694],"Questions",{"_key":3204,"_type":21,"marks":3205,"text":3206},"bcaa4b725cf24",[]," are better for crowdsourcing knowledge and compiling different perspectives and solutions. \\b Articles can often describe the larger picture and be paired with Questions that dig a little deeper into the specifics.",[],{"_key":3209,"_type":17,"children":3210,"markDefs":3215,"style":25},"53fd5544ddbd",[3211],{"_key":3212,"_type":21,"marks":3213,"text":3214},"9e5c1136c7e00",[],"An example might be a user writing a thorough and well-researched Article on the different integrations you offer with your product. In an Article, the author will include general background information on those integrations, explain the features and benefits of the integrations at a high level, and outline the future state and what’s to come. Meanwhile, users ask Questions about individual integrations. To get the most value from both formats, those Questions are linked within the body of the Article.",[],{"_key":3217,"_type":17,"children":3218,"markDefs":3223,"style":25},"377036cbebe9",[3219],{"_key":3220,"_type":21,"marks":3221,"text":3222},"7b2ba0d645b0",[],"Watch the video below to learn about Questions and Answers on Stack Overflow for Teams",[],{"_key":3225,"_type":3112,"hashed_id":3226,"id":3227},"cf179fd548e4","9am7itotlg",109972929,{"_key":3229,"_type":17,"children":3230,"markDefs":3235,"style":1679},"b1cdb1c8cbec",[3231],{"_key":3232,"_type":21,"marks":3233,"text":3234},"c5cea1936cd90",[],"Going Forward",[],{"_key":3237,"_type":17,"children":3238,"markDefs":3243,"style":25},"b40fb3fed784",[3239],{"_key":3240,"_type":21,"marks":3241,"text":3242},"def95ec8e26e0",[],"At the end of the day, a healthy Community uses Q&A and Articles in concert to best share and socialize knowledge with their users. Whether pairing this content type together to allow for easy and seamless navigation between related topics or simply sharing knowledge in a preferred or intuitive format, both types of content ensure knowledge is discoverable and users have access to what they need to upskill, get unstuck, and collaborate with other users.",[],{"_createdAt":1178,"_id":1179,"_rev":1180,"_system":3245,"_type":12,"_updatedAt":1184,"description":3247,"slug":3253,"title":1196},{"base":3246},{"id":1179,"rev":1183},[3248],{"_key":1187,"_type":17,"children":3249,"markDefs":3252,"style":25},[3250],{"_key":1190,"_type":21,"marks":3251,"text":1192},[],[],{"_type":27,"current":1195},{"_ref":2363,"_type":52},[3256],{"_key":3257,"_ref":3258,"_type":52},"2c406cc5109f","04eba8a8-29cf-463d-8914-d7dd35ef3d48",{"_type":27,"current":1380},{"_ref":1351,"_type":52},{"_createdAt":3262,"_id":3263,"_rev":3264,"_type":1652,"_updatedAt":3265,"body":3266,"category":3743,"image":3753,"preface":1208,"product":3755,"publishedAt":1209,"seo":3756,"slug":3760,"subcategory":3761,"title":1216,"visible":2525},"2024-09-10T10:24:59Z","508703a4-8058-4dd6-9371-1e85af6f8751","bXRGNDQVw4hBGAbL6fBzur","2024-09-18T10:48:50Z",[3267,3270,3278,3286,3294,3302,3310,3322,3334,3346,3358,3366,3370,3378,3386,3398,3410,3422,3434,3446,3458,3466,3470,3478,3486,3494,3506,3526,3538,3549,3557,3561,3569,3577,3589,3601,3645,3657,3661,3669,3677,3702,3714,3731,3735],{"_key":3268,"_type":49,"asset":3269},"882467e0b1aa",{"_ref":1207,"_type":52},{"_key":3271,"_type":17,"children":3272,"markDefs":3277,"style":25},"f208ecf2d927",[3273],{"_key":3274,"_type":21,"marks":3275,"text":3276},"71598faf9b7d0",[],"As a moderator for a Stack Overflow for Teams community, your day-to-day responsibilities involve maintaining the health and quality of the content on your organization's private Q&A platform. From reviewing flagged posts to managing tags, moderators play a crucial role in ensuring that the knowledge shared within the team remains accurate, relevant, and easily navigable.",[],{"_key":3279,"_type":17,"children":3280,"markDefs":3285,"style":25},"9e4956040147",[3281],{"_key":3282,"_type":21,"marks":3283,"text":3284},"cbbaaf3923d10",[],"Let's take a closer look at the essential tasks a moderator tackles on a typical day:",[],{"_key":3287,"_type":17,"children":3288,"markDefs":3293,"style":1679},"767ecd7cf495",[3289],{"_key":3290,"_type":21,"marks":3291,"text":3292},"f5933dc610750",[],"Flagged Content Review",[],{"_key":3295,"_type":17,"children":3296,"markDefs":3301,"style":25},"ff5a7c33e0bb",[3297],{"_key":3298,"_type":21,"marks":3299,"text":3300},"cfe694c74bab0",[],"One of a moderator's primary responsibilities is reviewing flagged content. Users within your team can flag posts they believe require attention, whether due to low quality, inappropriate content, or other issues. As a moderator, you'll need to work through this queue of flagged posts, assessing each one and taking the appropriate action.",[],{"_key":3303,"_type":17,"children":3304,"markDefs":3309,"style":25},"6053a90cae42",[3305],{"_key":3306,"_type":21,"marks":3307,"text":3308},"ec66189811cf0",[],"This can involve tasks like:",[],{"_key":3311,"_type":17,"children":3312,"level":1864,"listItem":1865,"markDefs":3321,"style":25},"42c84612cf1e",[3313,3317],{"_key":3314,"_type":21,"marks":3315,"text":3316},"9427802dfc600",[1694],"Removing",{"_key":3318,"_type":21,"marks":3319,"text":3320},"79010fb8b64c",[]," spam or offensive content.",[],{"_key":3323,"_type":17,"children":3324,"level":1864,"listItem":1865,"markDefs":3333,"style":25},"f1f77f689eb9",[3325,3329],{"_key":3326,"_type":21,"marks":3327,"text":3328},"8429fcd421da0",[1694],"Editing",{"_key":3330,"_type":21,"marks":3331,"text":3332},"286d95afc5bc",[]," posts to improve formatting, grammar, or clarity.",[],{"_key":3335,"_type":17,"children":3336,"level":1864,"listItem":1865,"markDefs":3345,"style":25},"ee49d23ff78d",[3337,3341],{"_key":3338,"_type":21,"marks":3339,"text":3340},"d35e0af899920",[1694],"Closing",{"_key":3342,"_type":21,"marks":3343,"text":3344},"cdfaaba8f7eb",[]," questions that are off-topic or don't meet the community guidelines.",[],{"_key":3347,"_type":17,"children":3348,"level":1864,"listItem":1865,"markDefs":3357,"style":25},"ede68e433868",[3349,3353],{"_key":3350,"_type":21,"marks":3351,"text":3352},"90ab4569a1ed0",[1694],"Deleting",{"_key":3354,"_type":21,"marks":3355,"text":3356},"2c2ab8c821d4",[]," answers that are not actually answers to the original question.",[],{"_key":3359,"_type":17,"children":3360,"markDefs":3365,"style":25},"92c44f74cb3f",[3361],{"_key":3362,"_type":21,"marks":3363,"text":3364},"ff9394c1b7580",[],"Efficiently processing these flags is crucial to maintaining a high-quality knowledge base for your team. 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