Customer Success

Ad Operations Manager

Remote RH231046

Stack Overflow empowers the world to develop technology through collective knowledge. More than 100 million people visit Stack Overflow every month, making it one of the most-visited websites in the world. 

Best known for its public platform, Stack Overflow helps people find the answers they need, when they need them. That includes serving up relevant technologies to the community through Stack Overflow Advertising, providing direct access to technology-specific subject matter experts with Collectives™, sharing more about companies as future employers, and helping teams scale with its market-leading knowledge sharing and collaboration platform, Stack Overflow for Teams.

Stack Overflow is seeking a leader, Ad Operations Manager, to build and execute the digital delivery strategy of Stack Overflow and Stack Exchange Network. This individual will be a member of the Reach & Relevance Customer Success management team and be a contributor to the overall operations, strategy, direction of the team, and product offerings. This role includes full leadership and oversight of operational and revenue efficiency, but is not limited to the utilization of ad supply, which includes proactive streamlining of product-level analysis to regularly understand inventory impression capacity and availability, as well as actualized data like sell-through rate, revenue, billing accuracy, partnership health and yield management. This position is part of the Ad Operations team within the Customer Success department and will also collaborate with our product, sales, revenue operations and other teams to guide and improve campaign strategy, execution and analysis.

What you’ll do:

  • Lead, train, and manage the Ad Operations Team 
  • Devise and implement processes, systems and standard methodologies to improve ad operations  efficiency, consistency and performance, as well as accurate and timely billing of our customers
  • Liaise with Stack Overflow’s internal development, Product and Marketing teams, providing critical feedback/marketplace insight for improvements or needed product features to improve operational efficiency, workflow, and revenue growth
  • Partner with our Product Management and Development team to build innovative advertising solutions that enable brands to directly target, engage our audience
  • Troubleshoot issues: malfunctioning ad creative materials, click-through URLs, and landing pages, custom executions, under/over-delivery issues, order management and implementation 
  • Partner with Finance and internal audit to ensure streamlined processes and proper controls
  • Collaborate with Accounts Receivable team to close out monthly billing and resolve monthly and ongoing invoicing queries 
  • Monitor and report on all channels, activity and performance
  • Advise on technical implementation of web/mobile code improvements to increase yield 
  • Create and manage Private Marketplaces (PMPs) and Programmatic Guaranteed (PG) deals
  • Manage documentation, SOP and strategy communications
  • Build, execute and measure performance against all digital campaigns (both programmatic guaranteed and directly sold)
  • Analyze, troubleshoot and proactively develop recommendations for channel and product optimization to maximize revenue opportunities
  • Advise team on identifying campaign KPIs and tracking methodologies that are critical to the campaign's brand and acquisition goals

What you need to have:

  • 5+ years digital advertising experience preferably in publisher side, with 2 years managing Ad Operations teams
  • BS/BA or equivalent degree , MBA is a plus
  • Expertise in the online advertising ecosystem; different ad technology stacks and vendors and how they fit into the digital advertising ecosystem
  • Strong knowledge of campaign lifecycle management, ad sales process, trafficking, QA, performance analytics/reporting
  • Exceptional understanding of ad systems and technologies including Operative 1, Salesforce, Google Ad Manager, Ad-Juster, MOAT, IAS and all other 3rd party measurement tools
  • Proficiency with Microsoft Excel and PowerPoint; ability to quickly master new productivity software application tools 
  • Expertise in training various ad operations disciplines and concepts 
  • Comfortable working in a fast-paced and dynamic environment with all levels of employees
  • Exceptional communication skills, both internally and externally 
  • Ability to articulate thoughts and concepts fluidly 

What You’ll Get in Return: 

  • Competitive Base Salary between $108,000 and $162,000 USD
  • Generous paid vacation
  • Generous parental leave (16 weeks at 100% pay), family care leave, and unlimited sick days
  • Equity for all employees at all level
  • Industry-leading health benefits that are applicable per country of residence for all our full-time employees
  • Company-paid Life Insurance 
  • Health & wellness stipend
  • Home Internet stipend
  • Professional allocation for your growth and development
  • Company-paid access to Calm, Bravely, LinkedIn Learning, and Overdrive

If your role is not located in one of our offices…. We’ll reimburse you up to $2,000 to set up a great home office. And, you will receive an additional $400 allowance for your home office set up on each anniversary date.

Work Environment:

We’re a remote-friendly team. Whether you work remotely or work in one of our offices,  you’ll be part of a team culture that emphasizes online communication (Slack, GitHub, Hangouts, Zoom, Stack Overflow for Teams).

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider employment for qualified applicants with arrest and conviction records

Diverse teams build better products.

Legally, we need you to know this:

Stack Exchange, Inc. does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity

But we want to add this:

We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.